DriveTime

Thank you for bringing this matter to our attentionWe appreciate the opportunity to re-address our customers’ concernsOur customers have spoken with us via email; however, we are unable to address our customers’ concerns unless the vehicle is taken to a repair facility to be diagnosedSince purchase, no repair facilities have contacted Aeverex with any recommended repairsOn March 31, 2015, our customers’ account charged off at days past dueA charge-off will result in a cancellation of the GAP Coverage and Vehicle Service Contract with AeverexAny refund from the GAP Coverage and Vehicle Service Contract was applied to the principal balanceAt this time, we encourage our customers to take the vehicle a repair facility to have the vehicle diagnosed and send us an estimate to be reviewed for possible assistanceDriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####Sincerely, *** ** DriveTime Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns.On May 11, 2009, our customer entered into a Simple Interest Retail Installment contract with DriveTime when he purchased a Ford FAttached you will find the Simple Interest
Retail Installment for your referenceWe have made several unsuccessful attempts to contact our customerOn October 22, 2014, we sent a letter via certified mail to our customer’s address on fileThe purpose of this letter is to inform our customer of our attempts to reach out to himWe encourage our customer to contact DriveTime at ###-###-####, to address his concernsAfter becoming aware of our customers’ concerns, DriveTime researched the manner in which we are reporting on their credit historyAt this time, we are reporting accurately as a "paid charge off" to all three (3) major credit bureau agenciesAs a goodwill gesture, DriveTime has mailed a $*** *** gift card to our customer’s address on fileDriveTime thanks the *** *** *** for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####Sincerely, DriveTime Customer Relations

To whom it may concern:All the information Drive Time put in their response is not all entirely true The side note they told me about was from July not August and the July statement is what my bank faxed over then after that they changed the date stating it was from August, also my account has not been accredited $300. *** ***

Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concernsOur customer initially purchased a Chevrolet Malibu on August 24, She returned the vehicle on August 25, 2016, making us aware of issues with the headlight and the back
seat not locking into placeOn that same day, our customer purchased a Dodge Avenger, which came with a 30-day / 1,500-mile DriveCare Limited Warranty, administered by AeverexOur customer elected to purchase an additional 5-year / 50,000-mile Vehicle Service Contract (VSC), also administered by AeverexThe Contract, DriveCare Limited Warranty, and VSC are attached for your reference.After review of our customer’s account, we were able to conclude there were two repair claims filed with Aeverex since the time of saleA detailed description of events is outlined below. On September 21, an out-of-network repair facility (ONRF) initiated a claim with Aeverex for issues with the brake light and a leak in the fuel systemThe ONRF informed Aeverex they were unable to duplicate any failure with the brake light as it was operating as designed, however, they did determine a failed leak detection valve was the cause of the fuel system concernAeverex approved the repairs to the leak detection valve under the terms of the VSC. Our records indicate that Aeverex did not order any of the parts for the repair; the parts were ordered by the repair facility performing the workWe have provided feedback to our repair facility vendor management team regarding the delay the customer experienced in having the repair completed(continued on attached)

Thank you for bringing this matter to our attentionWe appreciate the opportunity to readdress our customer’s concerns. DriveTime does not compete on price, nor do we hide itWe encourage our customers to research all aspects of their purchase before entering into a contract with us. In October 2014, DriveTime temporarily ceased credit reporting to all three major credit bureau agenciesThis cease was due to required system enhancements taking place in the manner DriveTime reports to the credit bureausWe have completed the necessary updates with *** and ***, and they have uploaded our customers’ account information for public viewingWe anticipate the enhancements with *** will be completed no later than the end of May. At DriveTime, we strive to ensure all of our credit reporting is up to date and accurate After a recent in depth review, we determined that there were questions surrounding the accuracy of our reporting of paid loansFor this reason, we are no longer able to report on accounts that were paid prior to October 1, 2014. We are unable to resubmit a loan that was paid prior to October for reporting, as this would appear as a new trade line and would be more detrimental to our customers’ creditWhen an account is paid, DriveTime reports one final time with the account’s final statusWe cannot then continue to report this account; therefore, we cannot reinstate anything paid prior to October 2014.At this time, we are unable to accommodate our customer’s request to be compensated for her lowered credit scoreIf in the future our customer should require further documentation of her loans to apply for credit, or if a creditor requests a letter, we can provide additional credit rating letters upon requestWe apologize for any inconvenience or confusion this matter may have caused. DriveTime thanks the Revdex.com for their continued supportIf you have any questions, please contact us at ###-###-####. Sincerely,*** **DriveTime Customer Relations

September 7, Revdex.com Ph###-###-#### Fax ###-###-#### Re: *** To Whom It May Concern: Thank you bringing this matter to our attentionWe appreciate the opportunity to re-address our customer’s concerns On September 7, 2016, we spoke with our customer to further discuss his concernsWe explained why we would not be able to honor his request for a $2,credit, or to find a Sonata LE to offer him Our customer stated that part of his concern with our initial offer to put him into a new vehicle was the 24-hour time limit that was placed on the offerOur customer stated that he was unable to find a vehicle, or visit the dealership within that timeframe With that in mind, we have re-opened the offer to place our customer in a different vehicle, and given him until Saturday, September 10, 2016, to visit our dealershipOur customer has accepted this offerWe have invited our customer to begin reviewing the available vehicles on our customer’s dealership website, and to contact us with any questions DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us at ###-###-#### Thank you, Jeremy NCustomer Relations

(Please see attached for full response)The Experian AutoCheck Vehicle History Report, attached for your reference, may provide information on any prior accident records, being a rental or government vehicle, registered in a storm area, and/or any theft recordsInformation may differ with other
third party reports, such as CarFax, depending on the sources used to obtain informationOn page of the report, next to our customer’s signature, it states: “Not all accidents / issues are reported to AutoCheck.” On May 15, 2017, DriveTime reached out to our customer to discuss his concernsWe explained the above information regarding the Experian AutoCheck ReportWe explained depreciation and the pricing for the vehicle at time of saleOur customer advised he was having mechanical concerns related to the suspension of the vehicleWe encouraged him to have the vehicle diagnosed by an in-network repair facility and a claim called into Aeverex, his warranty administratorWe may be able to review for possible assistance depending on time, mileage and whether or not a determination of the components that have failed are covered under the terms of the Vehicle Service ContractDriveTime provided our customer with the information for two in-network repair facilitiesWe advised we are unable to accommodate his request to be placed in a different vehicle, change the current contract terms, or provide compensationOur customer understood all information provided and the call was ended on amicable terms

September 5, Revdex.com Ph(602) 212-Fax (602) 263-0997 Re: Complaint # *** To Whom It May Concern: Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns
On June 17, 2015, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a Mercedes-Benz E ClassThe vehicle came with a day/1,mile DriveCare Limited Warranty, administered by AeverexOur customer elected to purchase an additional year/50,mile Vehicle Service Contract, also administered by AeverexAttached you will find the Simple Interest Retail Installment Contract, DriveCare Limited Warranty Agreement, and Vehicle Service Contract for your reference At the time of sale, our customer signed and dated the attached Customer Delivery ChecklistOn the Customer Delivery Checklist under “Important Reminder,” it is stated: “Our focus in the multi-point inspection is primarily the safety and reliability of your vehicleYou are purchasing a pre-owned vehicleWhile the interior, exterior, and paint condition of this vehicle meet DriveTime standards, any pre-owed vehicle may have minor cosmetic issuesWe do not make cosmetic repairsWe also do not repair after sale damage such as body, tire, glass, or road hazard damagePlease ensure you are comfortable with the condition of the vehicle prior to purchasing.” On June 22, 2015, our customer contacted Aeverex with concerns about the vehicleAeverex authorized our customer to take the vehicle to an out-of-network repair facility to have the vehicle diagnosed On June 24, 2015, an original equipment manufacturer (OEM) filed a claim with Aeverex for tire repairs and a fuel door, serpentine belt, centrifuge cover, oil plug and keyless remoteAeverex approved the fuel door, serpentine belt, centrifuge cover, and oil plug repairs under the terms of the DriveCare Limited Warranty; however, the tire repairs and keyless remote were not approved, as the measurements for the tires were above minimum highway standard, and the keyless remote is not a covered component under the terms of the DriveCare Limited Warranty. On June 25, 2015, our customer contacted DriveTime in regard to her non-covered repairsDriveTime agreed to obtain an estimate from Aeverex to review for any possible exceptions. On June 29, 2015, DriveTime elected to assist with fifty percent of the keyless remote repair costs as a one-time exceptionDriveTime advised our customer the tire tread depth was substantially above the minimum highway standard, and we would not be able to offer assistance Between July and July 3, 2015, our customer contacted DriveTime on numerous occasions seeking additional assistance with the tire repairsDriveTime advised our customer we were not able to offer assistance with the tires due to the reported tread depth being above minimum standardsWe advised our customer if she wished to obtain a second opinion, she could take the vehicle to another repair facility for further diagnosis On July 3, 2015, our customer contacted Aeverex about her mechanical concernsAeverex accepted a claim from an out-of-network repair facility for the tires, wheel bearings, and an alignmentAfter reviewing photographs of the tires, Aeverex approved all repairs in full under the terms of the DriveCare Limited Warranty On July 9, 2015, an OEM filed a claim for several HVAC unit repairsAeverex approved these repairs per the terms of the Vehicle Service Contract On July 15, 2015, DriveTime contacted our customer per her requestOur customer advised she was having additional mechanical issues and wished for DriveTime to provide her with a different vehicleWe advised our customer that was not an option at the time We encouraged our customer to take the vehicle to a repair facility for further diagnosis and advised that once a claim was filed with Aeverex, we would review the estimate for possible assistance On July 16, 2015, an OEM filed a claim with Aeverex for a steering angle sensorAeverex approved these repairs per the terms of the Vehicle Service Contract On July 21, 2015, the OEM filed a claim for repairs related to the HVAC system, an audio speaker, and the hornThe manufacturer covered the repairs to the HVAC, as they were related to a previous claim; however, Aeverex did not approve the speaker and horn repairs, as they are not covered under the terms of the Vehicle Service Contract On July 28, 2015, our customer contacted DriveTime about the non-covered repairsWe advised our customer we would not be able to assist with the speaker and horn repairs, as there were no mechanical or safety concerns On August 8, 2015, our customer contacted DriveTime with further repair concernsShe advised us she no longer wished to keep the vehicle and wished for DriveTime to provide her with anotherWe advised our customer we were not able to accommodate her request at that timeWe encouraged our customer to take the vehicle to a repair facility for further diagnosis and advised that once a claim was filed with Aeverex, we would review the estimate for possible assistance On August 17, 2015, an OEM filed an additional claim with Aeverex for the speaker and hornAeverex did not approve these repairs, as they are not covered under the terms of the Vehicle Service Contract On August 19, 2015, our customer contacted DriveTime in regard to the non-covered repairsOur customer once again advised she wished for DriveTime to provide her with a different vehicleDriveTime advised our customer we were not able to accommodate this request On August 26, 2015, our customer contacted DriveTime about getting into another vehicleWe advised our customer that was not an option, and we would not be able to assist with the horn or speaker, as we had already made multiple exceptions for repairs On August 31, 2015, DriveTime contacted our customer and attempted to address her concernsWe were unable to reach a resolutionAt this time, DriveTime is willing to offer our customer the following: Waive our customer’s deficiency balance of $20,527.52Delete our customer’s trade line from all three (3) major credit bureau reporting agenciesRefund our customer 50% of their original down payment totaling $ Our customer will be required to sign a Full Settlement and Release of Claims if she chooses to take advantage of this offerThis settlement offer is good until September 30, On September 4, 2015, we have attempted to contact our customer to re-address her concerns and offer our additional option for assistanceWe will continue to attempt to contact our customer; we encourage her to contact our Customer Relations Department at 800-965- We apologize for any inconvenience or confusion this matter may have causedAs a goodwill gesture, we have mailed a $American Express gift card to our customer’s address on file DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at 800-965- Sincerely, *** ** DriveTime Customer Relations

On October 12, 2015, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a Hyundai SonataThe Contract was subsequently assigned to DT Acceptance Corporation, now known as Bridgecrest Acceptance CorporationAttached you will find a copy of
the Simple Interest Retail Installment Contract for your review On page of the Simple Interest Retail Installment Contract, under subsection Finance Charges, it states: “We will apply each payment first to the earned and unpaid part of the Finance Charge, and then to the unpaid balance owed under this Contract.” Our customer is utilizing the one-time ACH method DriveTime offers through myaccount.bridgecrest.comUsing one-time ACH request that our customers input their banking information and authorize the one-time paymentWhen given inaccurate information, our systems will not be able to locate where the payment; showing the payment attempt as “unable to locate”This has taken place on four occasions within the life of the loanDriveTime is unable to obtain the banking information used for these individual payments to determine if it is an incorrect banking account number used At this time, DriveTime has not been able to make contact with our customer to discuss this matter furtherWe will continue our attempts until we reach a mutual understanding We apologize for any inconvenience or confusion this matter may have causedAs a goodwill gesture, DriveTime has applied a $credit to our customer’s principal balance

Re: Complaint # *** Dear Ms***, Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns. On October 5, 2013, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she
purchased a Chevrolet ImpalaAttached you will find the Simple Interest Retail Installment Contract for your reference. On May 12, 2015, at days past due, DriveTime granted our customer three monthly payment deferments to assist her with bringing her account current, as she had been unable to make payments while she had been on leave from workDue to multiple instances of late payments and non-sufficient funds from past payment attempts, our customer had accrued $in late feesThese fees remained part of our customer’s past due balance after the deferments were applied. On June 8, 2015, our customer’s monthly payment of $came dueIn addition to the $in late fees, our customer still owed $toward the last payment that had come due before the deferments were appliedThis left our customer’s new past due balance at $Our customer made a payment of $186.00, bringing her past due balance down to $256.13. On June 9, 2015, our customer contacted DriveTime with concerns about the amount she was past dueOur customer stated she did not believe she should be $delinquent and would fax in receipts proving that she had made the payment of $186.00. On June 11, 2015, DriveTime contacted our customer and explained that payment deferments do not move fees to the end of the loan, so our customer’s account had a remaining delinquent balance of $due to late feesOur customer advised that she did not want her payment to be applied toward the late fees on her accountDriveTime advised that due to the fact the late fees had been owed for the longest amount of time, her payment would be applied to those charges firstOur customer advised she would pay the remainder of her past due balance on June 26, 2015; we informed her that this delay could cause further late fees to accrue. On page one of the Simple Interest Retail Installment Contract, under “Late Payment,” it is stated: “You must pay a late charge on the part of each payment not made within days after the date the payment is dueThe charge is percent of the late amount or $30.00, whichever is Less.” Also, on page two of the Simple Interest Retail Installment Contract, under “Finance Charges,” it is stated: “We will apply payments to late charges, finance charges and to the unpaid balance of the cash price and other charges in any manner we choose unless we are required by law to apply payments in a particular order.” On June 18, 2015, we contacted our customer and came to an amicable resolutionAt this time, DriveTime has applied an $credit toward our customer’s payments as a one-time goodwill exceptionIn the future, our customer will be responsible for any late fees that may accrue. DriveTime thanks the Revdex.com for their continued supportIf you have any questions, please contact us at ###-###-####. Sincerely,*** *.DriveTime Customer Relations

** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedI will also like for one of my payments to be deferred so I can get caught up on the past due balance
Regards,
*** ***

Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concernsThe actions described in our customer's correspondence are clearly not in keeping with DriveTime's set standards of service and supportDriveTime strives to make each customer’s
experience both rewarding and pleasant while ensuring that every customer is treated with the utmost respectWe thank our customer for servicing our countryOn March 15, 2014, our customer entered into a Simple Interest Retail Installment contract with DriveTime when she purchased a Acura RDX with 93,milesOur customer purchased a year/36,miles Vehicle Service Contract, administrated by AeverexAttached you will find the Simple Interest Retail Installment Contract and Vehicle Service Contract for your referenceAll DriveTime vehicles are thoroughly inspected prior to sale at our DriveTime inspection centersParts that fail inspection are replacedHowever, if a part is functioning at the time of inspection, no replacement is necessaryPage one of the "Customer Delivery Checklist" under Important Reminder, states: "Our focus of the multi-point inspection is primarily the safety and reliability of your vehicle…Please insure you are comfortable with the condition of the vehicle prior to purchasing." Additionally, on page one of the "Customer Delivery Checklist" under Maintenance Items, states: "…These maintenance items are subject to replacement only upon failure of the component..." At the time of sale, our customer signed and dated the "Customer Delivery Checklist." Attached you will the Customer Delivery Checklist for your reviewA timeline of our customer’s repair history is as follows: - On May 12, 2014, a repair facility contacted Aeverex and recommended a radiator, head gasket, thermostat, timing chain and tensioner, and exhaust cam at 95,milesAeverex covered all components covered by the vehicle service contract; however, the thermostat is a non-covered component under the vehicle service contract- On June 6, 2014, a repair facility contacted Aeverex and recommended an alternator at 95,milesAeverex covered the component under the vehicle service contract- On August 25, 2014, a repair facility contacted Aeverex and recommended a turbo/supercharger, meridian reman turbo, and a catalytic converter at 101,milesAeverex covered the turbo under the vehicle service contract and made an exception to cover the catalytic converter- On December 10, 2014, a repair facility contacted Aeverex and recommended a turbo/supercharger at 104,milesThe turbo/supercharger was covered by the manufacture warrantyWe have made several unsuccessful attempts to contact our customer to discuss her concernsOn December 12, 2014, we sent a letter via certified mail to our customer’s address on fileThe purpose of this letter is to inform our customer of our attempts to reach out to herWe encourage our customer to contact our Customer Relations Department at ***-***-***, to discuss her concerns and submit repair receipts for possible assistanceAs a goodwill gesture, DriveTime has applied a $credit to our customer’s principal balanceDriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ***-***- ***Sincerely, DriveTime Customer Relations

September 27, Revdex.com Ph(602) 212-Fax(602) 263- Re: Complaint #*** To Whom It May Concern: Thank you for bringing this matter to our attentionWe appreciate the opportunity to re-address our customer’s concerns After further review, we have offered out customer a settlement with the following terms: Pay our customer $4,497.98.Waive our customer’s deficiency balance.Delete her trade line from the three major credit bureaus.Our customer will return the vehicle to us.We will do no further business with each other Our customer has accepted this offer We thank the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact our Customer Relations Department at 800-965- Thank you, Jeremy NCustomer Relations

although the provided information is correct, that doesn't make it right to sell cars that are triple in priceI can't get out the car and get a different car because there's so much negative equityDriveTime lied at the purchasing of the car telling us since we make bi weekly payments, one
payment will go towards interest and the second payment will go towards principal to help creditWhich is a lieDRIVETIME SUCKS

Thank you for bringing this matter to our attentionWe appreciate the opportunity to re-address our customer’s concerns On November 30, 2015, at days past due, DriveTime exercised our contractual right to place the vehicle out for recoveryIn the Simple Interest Retail Installment Contract under the section labeled “Default” it states: “You will be in default if any one of the following occurs…You fail to make any payment due under this Contract, including any down payment, in full when such payment is due…If you are in default…we may take back (repossess) the Vehicle.” The next day, the vehicle was recoveredAs a result, our customer’s account was updated to reflect as charged-offAt that time our customer’s Vehicle Service Contract and Gap insurance were cancelled and refunded at a prorated amount to our customer’s principal balanceIn the Simple Interest Retail Installment Contract under the section labeled “Default” it states: “We may cancel any insurance or other products or services you have purchased in this Contract and apply any refunds we receive to the amount you owe…If we take back the Vehicle, we will sell it unless you exercise any right to cure or redeem the Vehicle that you may have under state law.” On December 8, 2015, our customer paid all fees associated with redeeming the vehicleAt that time, our customer was allowed to continue with her Simple Interest Retail Installment Contract, but the account would remain as a charge-off with the three major credit bureausDriveTime would not be able to reinstate the canceled ancillary products for the vehicleAt this time, the prorated refund of the ancillary products is reflecting on our customer’s account On February 29, 2016, DriveTime contacted our customer to discuss the above informationOur customer understood the above information and was encouraged to contact DriveTime with any further concernsSincerely, DriveTime Customer Relations Tell us why here

Thank you for bringing this matter to our attentionWe appreciate the opportunity to re-address our customer’s concernsOn January 19, 2015, we contacted our customer and offered the following resolution: DriveTime agrees to: - Waive deficiency balance of $10,- Delete trade line from all three (3) major Credit Bureau reporting agencies Our customer will be required to sign a Full Settlement and Release of Claims if she decides to take advantage of this offerThis settlement offer is good until January 30, On January 20, 2015, we contacted our customer and advised we sent her the settlement to sign and returnOur customer inquired if she would be subject to a 1099-C tax formWe informed our customer, we are obligated to report any waiver of deficiency balanceOur customer stated she would not sign the settlement due to the 1099-C tax formDriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####Sincerely, DriveTime Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I don't accept this offer because Drivetime is still not addressing the issues or concerns that I have made regarding my payments, the statements that reps did't tell me about my change in payment history, failure to issue me a new payment schedule, explanation of how where money was applied or the difference amounts and how they were obtainedDrivetime won't accept responsibility for the faults that their reps as well as management have failed to address regarding my complaints or concerns about this account that has been ongoing since March 2015.In the response to my original complaint the Drivetime rep intentionally mislead Revdex.com with incorrect information regarding how much I had made towards my May when in fact I had made more than what was stated but paid what the rep stated I needed to payI was under the impression in January of that I was ahead in my payments when the rep told me that my payment was only dollars and had never stated that I had a third payment in AugustAs in my previous statements to the Revdex.com I was never told about these missed payments and if they listen to all the phone calls they would find this out to be trueAccording to Drivetime none of the calls are available which seems convenient for Drivetime but unfair to as a customerThere are numerous phone calls and notes that should be availabe regarding the numerous calls and concerns that I have regarding this issueIf my payment is and they say I missed a payment how does it become 179.74? If I missed an additional payment of and I owe another payment that would equal but instead they have two payments that total which leads to more confusion because they say I owe which adds to the confusion considering the fact that I have not missed any payments but August and January paymentThe rep keeps stating the fee but fails to state the fact I wasn't made aware of this until Oct and this seems to be a trend of untruths that the reps of Drivetime have been doingIf I would have been made aware of these missed payment I could have paid more towards the balance and not have been in the current situation that Drivetime states and that I disagreeAny person would assume that they are ahead in payments if they are told they owe less than what their payment is and have never been told about they missed a payment and continue to make the regular payment and not the amount quoted to themThis not only affects me but my husband as well and if Drivetime can find the phone calls they will see that I have stated since March that I would like this matter cleared up because I don't want it to affect our credit and that is why I have asked to speak to supervisor after supervisor for an explanation and to address my concerns and issuesWhy does Drivetime keep answering with the same answer which is I signed a contract instead of addressing my concerns and issues? Why won't they do the honrable thing and do a thourough investigation and realize there were mistakes made and do the honorable thing and come to a fair and just resolutionIf there was a change in the amount of payments per months I should have been told this or recieved something in writing showing me an updated payment changeIf there was a missed payment I should have been made aware of this before March of After I started inquiring about how money was applied and how did they get to certain amounts then they said it was an August payment and it made no sense to me because I was told I only owe in January which at that point I thought I was ahead in my paymentsDrivetime needs to address my issues and concerns with this complaint but my original complaint as wellIf I honestly did something wrong I would say hold me accountable but since I did nothing wrong Drivetime needs to do the honorable thing and come to a fair an honrable thing and not let this affect my creditIf I would have been told about the missed payment in August I could have made itThen there is another payment in January and I was still not made aware of this payment and still had not recieved an updated payment schedule to make me aware that I had three payment but was told I owed My resolution is for Drivetime to do what's right even if they won't admit fault and to not let this affect me or my husband credit because had I been told and did not make the payments then I would have to accept the negative impact but since I wasn't made aware and have disputed and asked for questions and explanations and have yet to recieve them it is not only unfair but not honorable or rightThe Drivetime rep is not stating the whole truth but giving robotic answers and answers that only tell a one sided story to make them look correct and justI am not looking for a handout but a fair and just conclusionIf there was a problem with my account when I inqured about a due date change and the rep stated I wasn't elgible for one and my account didn't qualify for anything I would have been told about a defermentIt seems strange and dishonest that after I stated I was filing for a complaint with the Revdex.com that all of a sudden I could get a deferment but yet I couldn't get answers to my questions about my accountThey want me to accept a deferment as a way for me to admit fault but I'm not at fault but rather Drivetime is and needs to accept responsibility and do what's right in this situationI'm not looking for a handout but rather a fair and just resolutionMy resolution is for this not to impact my credit because I did everything which I thought was correct in regards to my payments
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Please see the attached PDF for the full Response.On August 5, 2016, we spoke with our customer to address her concernsShe stated that she had out of pocket repair expenses and wished for DriveTime to assistWe encouraged our customer to provide us with any documentation for review and the
options for possible reimbursement On August 9, 2016, we contacted our customer to address the concerns in her complaintAs a gesture of goodwill, we will reimburse for her out of pocket repair expenses in the amount of $Our customer stated that she wished to exchange the vehicle or receive a full refund of all monies paid toward the loanWe advised that we would be unable to accommodate her request to exchange the vehicle nor would we be able to offer her a full refund Should our customer no longer wish to continue business with DriveTime, we will extend an offer to rescind her contract, delete her trade line, and refund her down payment in full of $In addition, our customer will be required to sign a Full Settlement and Release of Claims to take advantage of our offerThis offer will expire August 24, Should she wish to stay in the vehicle, DriveTime will offer days of rental reimbursement at a daily rate of $This will provide the OEM the opportunity to address and possibly duplicate the issues reportedAt this time, our customer has declined our offers and wishes to continue working with the Revdex.com