AutoLightsBulbs.com

Review: I purchased some [redacted] headlights for my [redacted] and have had problems from 3 months after ordering...and yes, that was that was just over 3 years ago from purchase, BUT please read on! Because my bulbs were burning out I assumed that using a brighter bulb for the headlight may have created a compatibility issue with the new headlights. I adjusted down the brightness. After another occurrence shortly after I found that the headlamp socket had melted on a portion. Again, I assumed the bulb was the issue. So, I replaced and purchased the socket and rewired it and put in a factory lumen bulb. A month later the same thing happened on the other side and this time it did so much as to ruin the bulb as well. I was up to four total sockets, when I was able to locate a higher voltage version of that socket connecting to the bulb. Because of the cheap cost of the socket I thought this would fix the problem for sure now (thinking the socket on the original [redacted] light was just poor quality).

Factory bulbs now and high voltage headlamp sockets now don't do the trick. They keep melting! I have now had 4 more melting failures. The problem does not stem from the wires coming into the headlight assembly or the high voltage headlamp sockets, BUT ONLY AFTER the current runs itself through the wires in the [redacted] headlight. By the time the current arrives to the headlamp socket and bulb it becomes too hot and melts. THIS IS A PRODUCT DEFECT AND COULD RESULT IN A FIRE!!! The wiring in the headlights is not compatible with the current coming from the vehicle and to the bulbs.

Unfortunately, it took some time and tinkering to isolate the actual cause of the problem, EVEN THOUGH it existed from the very beginning. The [redacted] headlights are absolutely defective and shouldn't be sold for this model!

I contacted the company about the issue and they refused to acknowledge any responsibility and simply ignored any glaring realities of the defective product they sold.Desired Settlement: I would like a refund of the purchase price = $145.90 for these headlights. I would also like a refund of the 8 headlamp sockets (about $4 each) and 6 bulbs (average $18 each) that these headlamps fried in the process. This is a terrible product and I am positive there are others out there who have not done their due diligence to contact the manufacturer of the part truly at fault. It took me a couple years of headaches to finally be sure of the problem and I would like [redacted] to understand fully the DANGERS inherent in the product they have produced (at least this particular product for this model vehicle is defective!).

This product is a fire hazard!

Total cost

[redacted] headlight $145.90

headlamp socket x 8 $32

bulb x 6 $108

TOTAL = $285.90

Business

Response:

Hello,

The very first email we received from this customer was on Tue, Jan 20, 2015 6:53 pm. The customer's purchase date was Jul 20, 2011 which according to our return policy is over the factory's 3 year limited warranty.

We have already replied to the customer and explained to him that we have to follow the factory's return policy. When purchasing on our website each item has clear information that states "Three Year Factory Limited Warranty".

This case should be closed since the customer is over the "Three Year Factory Limited Warranty".

Thank you - [redacted] - Auto Lights & Bulbs

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The part is CLEARLY DEFECTIVE. It was defective 4 months after purchase and still is defective to this day, even WITH accommodating its dangerous faults. I, the consumer, made every effort to discern whether it was something I could correct with alternative bulbs or plugs. Unfortunately, it can take a little time for them to reveal the true nature. However, in EVERY CASE the headlights failed to function properly and support the standard equipment. The company accepts NO REAL claim that the part is faulty. This part should be recalled because it is a serious fire hazard! They continue to avoid any acceptance that the part may be dangerous. I IMPLORE THEM TO RESEARCH THIS PART FOR THE SAFETY OF ALL PURCHASERS! I would demand an investigation based on the testimony of my experience. I would like to be able to call others who purchased the same product. Give me numbers and I will do the research and prove that being compensated is the least they could do. Perhaps ALL CONSUMERS of this product should be compensated. Their response is highly callous and ignores the potential safety of all the consumers of this product.

Regards,

Business

Response:

Hello,

The buyer claimed he had issues with the light 3 month after his purchase yet the buyer never once emailed or called us until Tue, Jan 20, 2015 6:53 pm which was beyond the factory's 3 year limited warranty. Had the buyer notified us once within the factory's 3 year limited warranty then of course we would have followed the factory's procedures for the limited warranty for a new replacement. The buyer is demanding a refund which is not possible as we do not take any orders directly therefore we do not have any credit card information (order was provided to us by [redacted] Wallet back on Jul 20, 2011).

This case should be closed as we have tried our best to explain to the buyer that he is unfortunantely over the "Three Year Factory Limited Warranty". Everything we have done has been according to policy.

Thank you - Auto Lights & Bulbs