AutoLightsBulbs.com

To whom this may concern,First off, this order and [redacted]ment was not directly from us. We do not handle any credit cards or [redacted]ments. The [redacted]ments are handled by [redacted]. We even are not able to see the buyers credit card information.  However, the buyer should get in contact with [redacted] or...

their bank due to the charge back if she does not understand what this is. Since the buyers credit [redacted] [redacted]since they are a big company and also the buyer has protection from them. So the buyer needs to contact [redacted] regarding the credit card issue. (Transaction ID #[redacted])Thanks and have a nice day! [redacted]

Hello,
The buyer claimed he had issues with the light 3 month after his purchase yet the buyer never once emailed or called us until Tue, Jan 20, 2015 6:53 pm which was beyond the factory's 3 year limited warranty. Had the buyer notified us once within the factory's 3 year limited warranty then of course we would have followed the factory's procedures for the limited warranty for a new replacement. The buyer is demanding a refund which is not possible as we do not take any orders directly therefore we do not have any credit card information (order was provided to us by [redacted] Wallet back on Jul 20, 2011).
This case should be closed as we have tried our best to explain to the buyer that he is unfortunantely over the "Three Year Factory Limited Warranty". Everything we have done has been according to policy.
Thank you - Auto Lights & Bulbs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I'm not sure why resolving this issue is so hard.  The company is correct that I order two headlights.  The company is correct that I asked for the first headlight #1 to be return and they issued me a RMA.  I then order headlight #2 and installed the head light and it works great. The reasons have been outlined in my very complete first response.HERE IS THE PROBLEM:Headlight number #1:  The company insists they shipped me a driver side headlight.  They shipped me a passengers side headlight.  They asked me to send them pictures of the headlight for proof that they shipped me the wrong headlight which I have done.  The are totally are ignoring the fact that they shipped the wrong headlight to the customer and they expect the customer (me) to pay for the  companies mistake.  They said they checked with shipping and verified they shipped the correct headlight but they are wrong because I'm sitting here with a unused brand new PASSENGER SIDE HEADLIGHT THAT THE COMPANY SENT ME ON MY FIRST ORDER!I would like the company to respond to the pictures I sent them at there request? The pictures send show a passengers side headlight.IN SUMMARY:Headlight #1:  Ordered Driver Side Headlight:  Was shipped  THE WRONG PRODUCT a Passenger side headlight.  Was asked to prove they shipped to wrong headlight via pictures -which were sent and prove they shipped me the wrong product. Company refuses to knowledge. Headlight #2:  Ordered Drivers Side Headlight:  Was shipped Driver Side headlight.  Everything is fine. I have been in Management for 30 years and have never found a company treat a customer like this.  I understand business, inventory and all the issues at hand here.  Very simply I order two headlights, asked to return one but then found they did not ship me the correct product and I want to return this at no cost to me and receive credit for the incorrect product.  For some reason this company feels I should pay for their incorrect product that was shipped to me.Since this customer service is so poor and management inventory is messed up  they can't verify they sent me the wrong product.  Why don't I send the back headlight #1 using the same credit card I used to purchase headlight #1. When the company receives the PASSENGER side headlight they shipped me they can credit me my return shipping and provide me with a letter of apology for how I was treated.I would like the company to promise when they received a Passengers side headlight as I indicated they credit me my shipping expense to return the item to them.
Regards, 
[redacted]

My complaint is against the merchant - Ketech, LLC, which does business as Autolightsbulbs on [redacted], and also through a website by the same name. I have already seen their response to my complaint, which is condescending and totally misses the point. I will respond to their reply on the correct...

page, but please understand this is a merchant that, contrary to their reply, makes every effort to conceal their ridiculous return policy. Furthermore, depending on whether you visit their website, speak with their customer service department or successfully navigate through layers of the [redacted] site to discover their return policy, the return window varies from 7 to 15 to 30 days. Their response to my complaint was "Unfortunately the customer was past our return time frame" - this has never been disputed, but they misspelled "Unfortunately"  - they meant "fortunately". I have not argued that I was beyond the return window, and that is the only thing they can invoke. The fact remains that they knowingly sell poorly packaged products, require customers to pay the full price to return items damaged in shipment, and then have an arrangement with [redacted] which prevents customers from filing a damage claim. Furthermore, the seller claims that they are complying with the "factory" policy. I contacted the factory in Taiwan. They don't even have a policy - they wanted nothing to do with my problem, and abruptly referred me back to the seller. I am 100% certain the merchant will respond with a passionate denial, but it should also be pointed out that the merchant attempted on two separate occasions to coerce me into deleting my negative feedback from the [redacted] site by offering me a pre-paid return label. Then they changed their mind, and said they couldn't trust me to delete my feedback, and then changed their mind again several hours later, calling to offer me both a return label AND a refund.... if I would delete my feedback first. This is a flagrant violation of [redacted]'s Merchant Terms of Service and has been reported to [redacted].

Hello,We do not take any orders directly, the order was paid via [redacted] we shipped out the Pair of Headlights on 09/29/15 via UPS Ground TRK# [redacted]The buyer's first email was on Sat, November 21, 2015 7:46 am
that the Right-Passenger side had a moisture issue. We responded...

on Sun, Nov 22, 2015 7:18 pm with the RMA# and return instructions, the buyer emailed us back an obscene email (see copies of emails below).Anyhow this was all back in November, then on March 13, 2016 (almost 4 months later) the warehouse received a package for the Right-Passenger side from the buyer (with USPS TRK#[redacted]) and the item was broken and in terrible condition (see attached pictures). The factory cannot accept returns that have been misused and broken. We have no reason to refuse the return if the factory can accept the return we would return for credit and issue the buyer a new replacement for the Right-Passenger side. However due to the terrible condition of the returned product the factory rejected the return and the package was refused. Thank you,[redacted]Auto Lights & BulbsKetech LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that thier statement's are incorrect of the of the situation as I was never contacted and can provide proof of phone records if neceassry but in light of that I am fine with closing this case for the refund has been sent back to my account. I will not bother them again.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The response although professional isn't very accurate.  The response says to contact them to do it through the website.  The reason I contacted the Revdex.com is because that option didn't work several times.  As stated I even left voice mail for them with no response.  But that is all in the past.....so to resolve this matter quicker I would hope that I can get a valid phone number to contact them.  This way I can hear what the discounted light would cost.  If more than the shipping for the other option then I would be in a predicament as driving around with one headlight is illegal.  So removing and then shipping the current light would not be wise as then I don't have a vehicle.  If I can't get a number then this will take much longer than it should.  If they prefer I can give them mine again and they can call me.  Thank you again for your time.
Regards,
[redacted]

Dear Revdex.com,The buyer no longer needed the item, the buyer emailed us asking us to Cancel the order which had already shipped out. Please see copy of buyer's original email below asking us to Cancel the order. The order had already shipped out with FedEx TRK#[redacted]. We have already emailed the...

buyer the RMA# and return instructions we are just waiting for the buyer to return the item so we can apply the refund. The buyer still has the item therefore this case should be closed.Thank you,Auto Lights & Bulbs[redacted] -------- Original Message --------Subject: RE: No Longer Needed: [redacted]From: <[redacted]>Date: Thu, December 31, 2015 5:21 pmTo: "[redacted]" <[redacted]>Hello [redacted],Thank you for your email, as I mentioned to before we shipped out the exact item you ordered. You requested us to Cancel the order, we cannot Cancel an order once it has already shipped. Below is your RMA# and return instructions to return for a refund.Please return with original box and original parts that were included.Your RMA# is: [redacted] Return to address as below:[redacted], [redacted] ([redacted]
[redacted]
Please include a copy of your order or a copy of this RMA page inside your return package. Please do not write all over the box or on the box, simply write the RMA# next to the company name. All returns must be received within 14 days of this email date. The factory requires all returns to be in brand new condition. If you still have any questions, please go to our website to check our return policy or feel free to contact us.Thank you,[redacted]Customer ServiceAuto Lights & Bulbs------- Original Message --------Subject: Transaction ID [redacted]From: [redacted]Date: Mon, November 30, 2015 5:43 pmTo: [redacted]Cc: [redacted], [redacted]: Please cancel the order listed above. I had returned the same item due to the insurance company was going to handle the repair.  The post office mailed the package back to me rather than return to you.  And I reorder this same product to replace it myself that the insurance is not handling the repair.  I'm trying to avoid having to mail a second headlight back to you.  Please contact me in the morning at my office with any questions.  [redacted] Thanks for your prompt attention to this matter. [redacted]

We do not take any orders directly. The buyer's order was placed through [redacted], we shipped to the exact address that was on the [redacted] order.We contacted FedEx and the FedEx representative confirmed that the resident at that exact address had refused the packages. We have already contacted the...

buyer via email notifying the buyer of the shipping fees to reship. According to our shipping policies the buyer is responsible for any return packages back from the carrier.The buyer does not want to pay the shipping fee to reship therefore [redacted] has processed the refund. Since the refund has been applied this case should be closed.Thank you,Auto Lights & BulbsKetech LLC

Hello,
The very first email we received from this customer was on Tue, Jan 20, 2015 6:53 pm. The customer's purchase date was Jul 20, 2011 which according to our return policy is over the factory's 3 year limited warranty.
We have already replied to the customer and explained to him that...

we have to follow the factory's return policy. When purchasing on our website each item has clear information that states "Three Year Factory Limited Warranty".
This case should be closed since the customer is over the "Three Year Factory Limited Warranty".
Thank you - [redacted] - Auto Lights & Bulbs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The part is CLEARLY DEFECTIVE.  It was defective 4 months after purchase and still is defective to this day, even WITH accommodating its dangerous faults.  I, the consumer, made every effort to discern whether it was something I could correct with alternative bulbs or plugs.  Unfortunately, it can take a little time for them to reveal the true nature.  However, in EVERY CASE the headlights failed to function properly and support the standard equipment.  The company accepts NO REAL claim that the part is faulty.  This part should be recalled because it is a serious fire hazard!  They continue to avoid any acceptance that the part may be dangerous.  I IMPLORE THEM TO RESEARCH THIS PART FOR THE SAFETY OF ALL PURCHASERS!  I would demand an investigation based on the testimony of my experience.  I would like to be able to call others who purchased the same product.  Give me numbers and I will do the research and prove that being compensated is the least they could do.  Perhaps ALL CONSUMERS of this product should be compensated.  Their response is highly callous and ignores the potential safety of all the consumers of this product.
Regards,
[redacted]

We do not take any orders directly, all orders are provided to us by from [redacted]. We shipped via [redacted] TRK# [redacted] to the exact address that was on the [redacted] order which was:[redacted] ** [redacted]The buyer claimed...

that the buyer did not receive the package therefore we contacted [redacted] completed their investigation and confirmed the driver did deliver to that exact address. The buyer contacted us via email 11 days after the package was delivered to let us know she has not received the package. According to our shipping policies page, "Autolightsbulbs.com is not responsible for shipping damages or losses once orders ship via UPS/[redacted] or USPS." [redacted]Reason for this is once the package has been marked as delivered the package could be stolen, we are not responsible for any losses. The buyer did comment that her address was similar to a neighbor's address and she has had issues before due to the address being similar. Since the buyer is aware of this we suggest the buyer for future orders with us or with any company to have [redacted] or UPS ship it to her local [redacted] or UPS Station for pick up. We also contacted [redacted] and [redacted] agreed that as long as we shipped it to the buyer's exact confirmed address then we will not be held liable. This case should be closed as we have provided the proof of delivery documents (please see attachment).  Thank you,[redacted]Customer ServiceAuto Lights & Bulbs

The order was provided to us from [redacted]. We shipped to the exact address that [redacted] provided to us which was [redacted] 2727 Xanthia Ct Denver, CO 80230. The buyer contacted us after the package was already delivered by FedEx [redacted] to let us know that was his old...

address that [redacted] had.
The buyer let us know the address has been updated in [redacted] to his correct address. However the update was not done prior to placing the order through [redacted] which is why [redacted] sent us the order with the [redacted] address. We have tried to explain this to the buyer, we even let the buyer know the buyer can contact [redacted] for himself to confirm the shipping address [redacted] had for him at the time the order was placed. 
According to the shipping policy on our website: "Please verify your shipping address before you submit your order to ensure the quickest possible delivery. Autolightsbulbs.com is not responsible for failure of deliveries once orders ship via UPS/FedEx or USPS." Even though we are not responsible we always try our best to help our customers however this customer filed a [redacted] dispute for the charge. We do not understand why the buyer is still asking for refund with Revdex.com while he himself put in the dispute with [redacted].
Thank you - [redacted] Auto Lights & Bulbs

1. The buyer's order date was Aug 30, 2016, 4:42 PM PT 2. We shipped out the very next day on Aug 31, 2016 via [redacted] TRK# [redacted] & [redacted]. The package was delivered and signed for on: Wed 9/07/2016 9:33 am. 3. The buyer's very first email was on Fri, Nov 11, 2016 11:32 am which was unfortunately past our 30 day return period (by over 2 months). There is no hidden policy, our shipping and return policy is publicly displayed it clearly states we are not responsible for shipping damages once orders ship via UPS/[redacted] or USPS, buyers are responsible for all shipping & handling costs, and no return is accepted after 30 days of receipt of the product(s). We understand your disappointment, please take the time to read the seller or any seller you plan to purchase from return and shipping policies prior to ordering then this would not have been an issue. We too also have to follow the factory's policy, and unfortunately for this case the buyer was past the return period.We did take a lot of time to try to explain this to the buyer however the buyer chose to stick with not seeing/knowing our shipping policies when again as mentioned previously our shipping and return policy is publicly displayed for everyone to see. Thank you.

We figured out the email issue with the customer, the customer clicked the "Contact Us" link on our website:[redacted]It opens up a browser to send an email via Outlook however the customer uses the email host of Charter.net the customer did not copy and paste our email address into his Charter.net email to send us an email, which explains why we never received any emails for the customer.The customer contacted us this morning via phone that he may not need to return and will just purchase a new Right-Passenger side at a discount. We emailed the buyer back the discount information to see if the buyer would like to proceed (copy below).Either way we have already provided the RMA# on Mon, March 28, 2016 1:33 pm in the original email (copy below) if the buyer would like to return or not that is entirely up to the buyer. However we have done our best in providing the buyer with the return information and or new purchase with a discount therefore this case should be closed.Thank you,[redacted]Auto Lights & BulbsKetech LLC

Review: This company shipped a product to an address where we had not lived for 2 years. Then they committed fraud by claiming we had received the product when in fact Fedex says:

"6:58 pm Delivered [redacted]

Left on porch. Signature Service not requested."

and we live in [redacted], not [redacted]! The product has not been received and we request a full refund.

The firm has committed fraud in its statements to [redacted]. Here is the transaction record from our attempt to settle this with [redacted]:

"Seller's Name: [redacted] Email: [redacted] Seller's Transaction ID: [redacted] Transaction Date: Jan 14, 2015

Transaction Amount: -$38.95 USD

Your Transaction ID: [redacted] Case Number: [redacted]

Buyer's Transaction ID: [redacted] In response to your claim, the seller has provided proof of shipment indicating that the item was shipped to

you. Because the seller was able to provide proof of shipment, we cannot reverse this transaction or issue a

refund. We encourage you to continue to work directly with the seller to amicably resolve this matter.

[redacted] does not tolerate fraud or illegal activities. Your complaint has been noted in the record of the [redacted]

user you reported. If we find this user has violated our policies, we will investigate and take appropriate

action. If this occurs, you may be contacted in the future about the status of this complaint.

To make sure future transactions proceed smoothly, we suggest you visit the [redacted] site and click the

Security Center link located at the top of any page. There you will find tips on how to avoid fraudulent

sellers in the "Fraud Prevention Tips for Buyers" section.

Sincerely,

[redacted]"Desired Settlement: Please lower the rating of this firm from B to F.

Please get us a refund.

Business

Response:

The order was provided to us from [redacted]. We shipped to the exact address that [redacted] provided to us which was [redacted] 2727 Xanthia Ct Denver, CO 80230. The buyer contacted us after the package was already delivered by FedEx [redacted] to let us know that was his old address that [redacted] had.

The buyer let us know the address has been updated in [redacted] to his correct address. However the update was not done prior to placing the order through [redacted] which is why [redacted] sent us the order with the [redacted] address. We have tried to explain this to the buyer, we even let the buyer know the buyer can contact [redacted] for himself to confirm the shipping address [redacted] had for him at the time the order was placed.

According to the shipping policy on our website: "Please verify your shipping address before you submit your order to ensure the quickest possible delivery. Autolightsbulbs.com is not responsible for failure of deliveries once orders ship via UPS/FedEx or USPS." Even though we are not responsible we always try our best to help our customers however this customer filed a [redacted] dispute for the charge. We do not understand why the buyer is still asking for refund with Revdex.com while he himself put in the dispute with [redacted].

Thank you - [redacted] Auto Lights & Bulbs

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The assertions by the business are completely false. Our address on out [redacted] account has been set to our current ** address for over two years. We did not just change it after the fact -- and they can verify this with [redacted]. I have attached a screen shot showing our [redacted] address setting.The business claims that [redacted] gave them the incorrect (older) address. We have no way to verify this but suspect that it is not true since almost every other assertion they have made is false.

Review: I purchased a set of tail lights from KeTech. One of the lights broke within 4 weeks of installation. When I approached the company with the problem, they told me I would have to spend about $20 more (the whole set was $58 including shipping) to return the broken part and they would then let me know if they would replace it or not. They advertise easy returns but it took weeks and several e-mails with pictures before they would even agree to address at the problem. When I suggested options for resolution of the issue, they stopped replying to my e-mails.Desired Settlement: KeTech at one point told me that they rarely have such a problem. Given that, I only wanted the rare occurence of a bad part replaced.

Business

Response:

The buyer's complaint was, "the left one has already broke at the posts where the screws go". The item broke after the buyer used the item which is not covered under the factory limited warranty. If the item arrived damaged the buyer should have not installed it and reported it to us. However it was clear the damage the buyer is claiming was caused after the buyer used the item. The buyer included a picture (which we have also included for you to review). The condition of the light was bad, extremely muddy, misuse, neglect, and accident which can cause the light to break like that. We still tried our best to help the buyer, we provided the buyer with the RMA# and return instructions for a new replacement (see below email we sent the buyer). The buyer does not want to return the item and is requesting a refund which is unreasonable. The buyer cannot keep the item and ask for a refund, the buyer would need to return the item so we can further assist him. This case should be closed and awarded to us as we have already provide the buyer with the RMA# and return instructions since August 8th however the buyer did not return the item. Thank you, Auto Lights & Bulbs

-------- Original Message --------

Subject: RE: [redacted]

From: <[email protected]>

Date: Fri, August 08, 2014 11:42 am

To: "[redacted]" <[redacted]@twotreestrail.com>

Hello [redacted],

Review: I ordered a Pontiac Grand Prix Headlights OE Style Replacement Headlamps Driver/Passenger... from Ketech on Amazon.com order: [redacted]. The package was sent via Fedex, ([redacted]). The package was supposed to arrive between February 21 and February 24. I never received the package. It was signed for by an [redacted], which is not me.I called Fedex and filed a claim. Then I contact Ketech and they sent an email to me replying"FedEx advised me that they will be opening up an investigation for your package. Please contact FedEx at 1800-463-3339 for futher information."I called Fedex and they told me that only the shipper can resolve issue. Yet, the shipper, Ketech, hasn't responded to my email and they sent me to a group that sent me back to them.I spent $70 and have no product. I don't actually know my shipping terms, but I don't expect to be held accountable for the shipper not delivering my product.I filed a theft report with [redacted], about the missing package as well.I know I should be more cautious when dealing with online orders but Ketech has good reviews. However, they should not have told me that I must resolve the issue with Fedex if they must resolve the issue with Fedex.Desired Settlement: I would like to have a refund or to have the product sent to me.

Business

Response:

To whom it may concern,

The order shipped to the exact address the customer provided on the order. FedEx even has a proof of delivery along with a signature (please see attachment). Once packages have shipped out we are not responsible if the customer did not receive their package. The customer needs to direct his complaint to FedEx. As FedEx was the company that hand delivered his package and even got a signature as proof of delivery.

We did try to contact FedEx for the customer however FedEx said since the driver did receive a signature for the delivery that is proof the package was delivered. The customer is welcome to take it up to FedEx since we are not responsible that he did not receive his package. It clearly states on our policy, Autolightsbulbs.com is not responsible for failure of deliveries once orders ship via UPS/FedEx or USPS. Autolightsbulbs.com is not responsible for shipping damages or losses once orders ship via UPS/FedEx or USPS.

This Revdex.com complaint should be closed and not posted against us as this complaint is unfair, it should be against FedEx not Auto Lights & Bulbs.

Thank you.

Business

Response:

Thank you for your response, which policy are you referring to? By purchasing from us you agree to be bound to our policies. Our policy clearly states, Autolightsbulbs is not responsible for shipping damages or losses once orders ship via UPS/FedEx or USPS. We did try to help you and contacted FedEx however FedEx denied our claim since there was a Signature for the package. My suggestion would be for you to take it up with FedEx or the FedEx driver that does your delivery, or possibly ask around where you live to see who by the name of "[redacted]" signed for your package. Thank You.

Review: I ordered a pair of replacement headlight assemblies for my Buick on-line from this company, when they came the passengers side fit fine but the drivers side would not fit at all. I had two neighbors visiting at the time as witnesses and we compared the two light assemblies and clearly observed a manufacturing flaw in the molding of the light. After contacting the company, I paid to ship the part back to them. They stated upon receiving the part that it looked like all the other parts in stock and therefore, it was not defective. Basically calling me a liar! After repeated e-mails and phone conversations, I was told that a replacement part if sent to me would not be guaranteed and would not be returnable. To this date I have not gotten a replacement part or reimbursement of my shipping or purchase cost. Very disrespectable customer service. Order # [redacted].

Product_Or_Service: pair of headlights assemblies

Order_Number: [redacted]Desired Settlement: See Complaint Text

Business

Response:

he buyer did a credit card charge back (Google Wallet) charge back on : Aug 5, 2013

3:39 AM Chargeback

The buyer did a credit card chargeback and received his full refund from his credit card company and also got to keep the right-passenger side light. We were the ones that lost out on this case since the buyer did a credit card charge back got a full refund and we never received his full return. Please help us close this old case, it does not give us the choice to post the message to the complaint.

Review: I made an on-line purchase from [redacted] on 11/3/15 item: Headlight (left-Drivers Side) #[redacted] totaling $158.95. The follow below in order is what has transpired since:

1. Call to return Item #[redacted] (11/17/15) because I was now going to have the insurance install and make the headlight repair through a local body shop. Never looked at headlight.

2. RMA was issued by [redacted] on 11/17/15 and I was to mail back at my expense.

3. Sent headlight back to [redacted] never looking at headlight but following [redacted] instructions.

4. Determine that Insurance was sending me the check directly and that I would install the headlight. Unfortunately I already sent the first headlight back so I ordered another headlight from [redacted] on 11/27/15. Item: Headlight (left-Drivers Side) #[redacted] totaling $158.95.

5. On 11/30/15 I contacted [redacted] asking they stop the 2nd headlight order. The US Postal Service did not return the headlight to [redacted] but mailed to my home in Maple Grove. Essentially, mailing the headlight from my workplace to my home.

6. On 12/2/15 [redacted] informed me that the 2nd headlight already shipped and once I receive it I can email them for RMA # and instructions.

7. Since the first headlight had been shipped to my home and the 2nd had been ordered but not received I decided to open the first headlight after dismantling the front of the car and removing the broken headlight. This is when I determined [redacted] had sent me the wrong headlight in the first order. I was unable to finish the repair and had to leave the car in the garage until the 2nd headlight arrived.

8. On 12/8/15 I contacted [redacted] about the error in the first order and received a response on 12/9/15. The asked why I didn’t mention it was the wrong headlight the first time and I provided the same answer as noted in #7. They asked me to send the front and back pictures of the incorrect headlight and the shipping label.

9. On 12/9/15 and 12/11/15 I send pictures of the headlight as requested and the box (various shots) but the original label was coved up obviously due the fact I had mailed it ([redacted]) but the US Post Office mailed to my home and you have to cover first labels up when mailing.

10. The good news is the 2nd headlight arrived and it was the correct headlight and it is installed and working great.

11. On 12/18/15 I receive an email stating: “Thank you for your email, the warehouse double checked and we shipped out both orders 2 Left-Drivers sides. We have already provided you with the RMA# and return instructions for both orders”.

12. First of all I sent them pictures of the Passenger Side Headlight they sent me in the first order which proves they shipped the incorrect headlight. Secondly they only sent me one set of instructions and RMA# for the first headlight. In #11 they indicate they sent me instructions and RMA# for both. That is incorrect as they never did this.

Summary: All I want to do in to return the first headlight to [redacted] which I cannot use because it was for the passengers front right headlight (NOT WHAT I ORDERED). I would like the company to pay for the shipping expense since they did not provide me with the product I ordered. I also would like to receive a FULL credit of the $158.95 to the credit card that was used to place the order.Desired Settlement: I would like a prepaid return label so at the company expense I can return the incorrect headlight I paid for so they may credit me my purchase price on my visa card.

Business

Response:

Dear Revdex.com,The buyer no longer needed the item, the buyer emailed us asking us to Cancel the order which had already shipped out. Please see copy of buyer's original email below asking us to Cancel the order. The order had already shipped out with FedEx TRK#[redacted]. We have already emailed the buyer the RMA# and return instructions we are just waiting for the buyer to return the item so we can apply the refund. The buyer still has the item therefore this case should be closed.Thank you,Auto Lights & Bulbs[redacted] -------- Original Message --------Subject: RE: No Longer Needed: [redacted]From: <[redacted]>Date: Thu, December 31, 2015 5:21 pmTo: "[redacted]" <[redacted]>Hello [redacted],Thank you for your email, as I mentioned to before we shipped out the exact item you ordered. You requested us to Cancel the order, we cannot Cancel an order once it has already shipped. Below is your RMA# and return instructions to return for a refund.Please return with original box and original parts that were included.Your RMA# is: [redacted] Return to address as below:[redacted]

Please include a copy of your order or a copy of this RMA page inside your return package. Please do not write all over the box or on the box, simply write the RMA# next to the company name. All returns must be received within 14 days of this email date. The factory requires all returns to be in brand new condition. If you still have any questions, please go to our website to check our return policy or feel free to contact us.Thank you,[redacted]Customer ServiceAuto Lights & Bulbs------- Original Message --------Subject: Transaction ID [redacted]From: [redacted]Date: Mon, November 30, 2015 5:43 pmTo: [redacted]Cc: [redacted]: