Antillian Insurance Services, Inc.

To Whom it may concern, Attached is our informational press release regarding this rare earth magnet.Some key points that need to be understood:1.       This is not a defect!2.       Nothing is wrong with the...

safe3.       A locksmith Trade secret was released4.       You have 3 optionsa.       Keep safeb.      Get on repair kit list ( we have over 1800 people on it)c.       Request a refund5.       If you request a refund we have to disable the safe and mark it as destroyed6.       The refund process is based on when they send back in the kit. If he wants his valuables protected then I would assure him to keep the safe, the possibilities of someone  knowing where his safe is, having time to get into it and carry that huge magnet is very small. If he wants a refund there is no way around it. We need that repair kit back.Also we told the customer on 6/8/2015 what was needed to get a refund and he called back on 6/25/2015 to check on the status of the mailer.He didn’t complain about the refund packet until 6/29/2015. [06/29/15 17:46:49 EDT - [redacted] - Edgardo P[redacted]]cs called upset of our timeline and refund procedure advised that is the only option we have since safe is not recalled or defective advised can go buy safe and wait for reimbursement cs upset wants to contact Revdex.com [06/25/15 13:19:02 EDT - [redacted] - Julie K[redacted]]sending notification that refund mailer has been sentRefund mailer shippedUsps tracking # [redacted]  [06/08/15 16:38:53 EDT - [redacted] - Sandy C[redacted]]Cu called for a refund kit At this time if he wants a refund then he has to send back the kit and buy a new safe, my suggestion is to just keep the safe and get on the repair kit list. If you have any questions please feel free to contact me directly. Sincerely,Derrick  Derrick D[redacted]Supervisor, Customer Service

MY COMPLAINT IS ABOUT THE CUSTOMER SERVICE.. THEY TOTALLY HAVE IGNORED ANY ATTEMPT I'VE MADE TO CONTACT THEM.. HOE DO THEY GET AWAY WITH THAT?? PLEASE ANSWER ME.. THANK YOUOn Wed, Apr 27, 2016 at 5:13 AM, Revdex.com wrote: You have a new message from...

the Revdex.com Upstate New York in regards to your complaint #[redacted]. Please click on the link below to access the online dispute resolution web site and read this message.   BTW ...They DID respond to the complaint.. They called me and sent me 2 keys.. Whatever you did worked!!

consumer called stating that he wants to add the name of his daughter who he bought the safe for because she complained to them before and they sent her a different 3 times.[redacted]

Customer is mixing up our policies. We have a 30 day return policy for any safe that’s brought thru our store. Our keys have always been Non-refundable. The form attached is also on our website.  Derrick D[redacted] Supervisor, Customer Service Sentry Group