Antillian Insurance Services, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not
resolve my complaint. For your reference, details of the offer I reviewed appear below
The resolution will be accepted upon arrival and successful deposit of the refund checkAs soon as the check clears my bankI will close complaint.
Regards,
*** ***

We responded to the customer on 4/27/16, at this time he is all set

Good Morning, On August 2nd an online order was placed for a set of keys. There was a temporary warehouse hold on the item which caused a delay in shipping. The keys for this customer were shipped on August 29th. I contacted the customer to make sure they did receive their
keys. They confirmed with me on 09/06/that they did get them. No further action is needed. Regards,*** ***

This key is not made any longerWe had them on back order for months now and the previous supplier is out of businessWe are trying to locate a new provided but since our business is closing June 3oth we are having a hard time finding anyone to do business withFor a short term basis, we will
follow up with the customer

Hello, It looks like this customer contacted us on 08/24/and spoke to a representative who advised the customer the fee would be waived once we received the notary form. The customer did not fax that notary form to us until 09/06/16. At that point the combination was sent via
email to the customer the next day, which is standard protocol. Our turn around time for combinations once we receive the notary from is 3-business days. No further action is needed for this case. Regards,Jana Z***

Rep from Sentry called Revdex.com and stated that a check for a refund of $has been processed and will be out to you in about weeks

Revdex.com:
The company is making a
statementI was never told of any return policy at time of purchaseI found out on their website that they accept returns days from date of purchaseMy reason for return is I found my original set of keys and I never copied the replacement setSo that is it my reason for returnNow, I try calling the company and their phone line is off hook and turned off so now we cannot even call the companyThis is appalling the low level of customer service this company offersPlease respond or I will be my attorney handle this issue from here.Thank you,
*** ***

ID-***- All keys and combo’s are non-refundableWe already explained this to the customerMost people will order the keys and then get them made themselves and send them backSo we made all keys nonrefundable to avoid this from happening

Good Morning, This incident has been resolved on our endBecause of the tranisiton and relocation of the company the mailed check was rerouted to our new address which took longer to receive and processThat order was processed on 8/The customer was sent an email of there combinationThey
responded saying they were on a business trip but would get to the safe when they were able toThis issue is considered closedThank you, Regards Jana Z

Id-***- This was settled on 3/24/ Customer never contacted us before march If customer had this safe for years with no comboHe should have noticed it at the time of purchase and requested it from whoever he purchased it from Customer is all set, he paid for combo and
it was sent out via e-mail

This message is in regard to the complaint submitted on 6/29/against Sentry Group Inc. The complaint was assigned ID ***. Dear Sir/Madam:I am glad to report that the above mentioned complaint was resolved on Aug25th.I thank you for your help.*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Jeffrey G.

1st customer never called us about the dial safe. When we talked to her on 3/16 she didn’t even bring it up. Lock boxes are provided different locks but it’s very common for a customer to have the same locks. These are for privacy only and we explained that to her.  She could go back to the...

retailer and let them know that it’s the same lock and exchange for one with a different lock.  There is nothing we can do for her regarding this. If she feels this strongly about it she has to take it back to the retailer. Privacy box was explained to the customer.

Anytime there is a request for a key or combo you have to pay a $20 fee and its non-refundable. Only time we waive it is if they wasn’t not provided during purchase. So we waived the fee in 2013 because it wasn’t in the box. Customer is arguing that they paid, but they didn’t.  They  lost...

the combo and now does not want to pay.  Explained that they never paid and they need to pay now. She lost her computer and feels like we should just send the combo because they lost it. We spoke directly to them and explained all of this. At this time this matter is closed and customer needs to pay before getting the combo.

I would like to notify you that we have settled with Sentry Group Inc. To...

thisday I cannot understand how a company can continue to function selling aproduct that has a defect. However my Daughter and I are satisfied, wehave received adequate compensation.One thing must be mentioned however, their customer service is terrible.They did not contact us about our complaint. My Daughter had to call themand complained again, it took several hours before they would agree. Thehold period , on the phone ,alone was disturbing, it was over two hours.We will never purchase anything from them again.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Case [redacted] was closed by Revdex.com despite my objection. The check Sentry Safe sent in payment of my warranty claim was returned to my bank unpaid,  and resulted in a fee of $12.00 from my bank in addition to the charge back of 179.88. I previously advised that Sentry Safe was resistant to my claim, and hostile in conversations with me about my claim. I ask that the Revdex.com reopen my complaint, and address this issue. [redacted]
[redacted]
[redacted]
Regards,
[redacted]

To [redacted], Complaint Handler ext [redacted]Thank you for inform[redacted] Sentry Group of complaint ID [redacted].Our records refiect that we received an online payment from Mr. [redacted] on 5/18/15 for a keyrequest. On 5/19/2015 we Emailed Notary Form because original one had the wrong serial number.He faxed a...

Notarized Statement of Ownership was received on 5/20/2015 but based on the new serialnumber needed X28 key not X68.On 5/20/2015 we sent verification letter to the customer so we can get the right information . On6/30/2015 we received an e-mail from the customer, we replied back to the customer lett[redacted] himknow we need him to fill out the verification letter because key number is invalid.We cannot process his order without that letter be[redacted] correct and emailed or faxed back to us. I'mhappy to provide the keys as soon as he responds to the email. On 6/20/2015 we called and left a VMfor him to call us or fill out the verification letter so we can send out the right keys.Below is our correspondence with Mr. [redacted][06/30/1506:37:21 EDT - [redacted] - Claire O[redacted]]cs email"I placed an order for keys for my safe on May 19th and have yet to receive the key. The notarizedrequest was faxed to you as requested.Please contact me asap to let me know when I will be receiv[redacted] my key."send[redacted] verifysn letterbased on SN provided needs X28 key, not X68[05/20/1510:49:10 EDT - 007920523B - Evelin M[redacted]]notary lori b k[redacted] exp 12/06/2015 req keys x68 pd-- wait[redacted] on verti s# letter[05/19/1507:07:26 EDT - 007920523A - Korrine M[redacted]]Emailed notary form; invalid SN[05/18/2015 13:23:01Email Import] Type; KeyOrder; Model Number; X055; Serial Number;[redacted]; Key Number; X68; Description; Key Standard Delivery; Order Qty ; 1; OrderTotal; 15.9375; Order ID ; 675652Sincerely,Derrick D[redacted]

Sentry called Revdex.com and said that the business has refunded the money and the consumer is "all set".