Amy's Green Dry Cleaning

Complaint: [redacted]
I am rejecting this response because:i will be spreading the word. Thanks so much
Regards,
[redacted]

There is nothing further we can offer to complainant.

Complaint: [redacted]
I am rejecting this response because:
The blouse was shrunken.  It is absurd, offensive, and inane, that you would think I would contact your business this many times, had there not been a legitimate issue with the blouse.
Please do refund me the cost of the cleaning.  That is the very least that you could, and should have done, a long time ago.  You can credit the original form of payment.  
However, I am not nearly satisfied with this resolution, as the cost of the blouse itself should be reimbursed, since you ruined it.  That was $214.  There is nothing wrong with [redacted]'s silk.  If your company cannot reliably clean 100% silk garments, then you should not advertise that you can.  The fact that you are passing the buck along to [redacted]'s so that they can pay for your mistake is reprehensible.
Regards,
[redacted]

Mr. [redacted],
I apologize for being unclear about industry standards.  When an alteration is done, it is standard to duplicate the existing factory hem.  If something different than the factory hem is desired we have that described on the Alteration Work Order.  I have attached the work order you signed prior to service and there is no indication other than "hem".
[redacted]'s performed the alteration to your specifications per the signed work order.  The ticket $29.05 is attached.  Both the ticket and alteration work order clearly state our terms of service.  We can issue you a store credit for services in the amount of $22.00.

Complaint: [redacted]
I am rejecting this response because:I was mislead in signing a release and Amy's cleaned my bag without permission.  It was initially not treated (because the plant was not allowed) but was sent back a second time (see the receipt that says "re-do") without my consent.  Here is the document exchanges: December 19, 2016 I brought the bag December 19, 2016 and was told then that Amy's does not treat all leather and that the plant would need to determine if they clean this kind of leather, but I would be contacted after the plant assessed if the leather was a material the company can clean.  I signed the release because I was told it also covered my coats.  I was also told I should sign it to "save me a trip back" if the leather can in fact be cleaned.  My coats were picked up and I was told the bag was still be evaluated.  At that time I was again assured it would not be cleaned if the plant does not clean this kind of leather.  January 2, 2017I was left the voice mail  January 2, 2017 that my bag was at the store ready for pick up and was not cleaned because it was a material they are not allowed to touch.  I also spoke with a clerk on the telephone the same day who confirmed the bag was not cleaned.  I told her thank you, that I was out of town, and that I was happy Amy's did not clean the bag.  I was very pleased at this point.January 6, 2017, 10:53amAs is shown on the red receipt, Travis sent the bag back for a "redo".  This is where Amy's took inappropriate steps and should purchase me a new bag.  They broke the agreement.  I did not sign a second waiver.  I did not give permission.  The bag was in the store, untouched by Amy's, after the initial evaluation.  Why did they send it back? January 9, 2017I went to collect my bag and learned it had been sent back to the plant.  January 11, 2017I received another voice mail from Amy's manager, Cheryl, saying she needed to send me a refund check because the plant was unable to clean my bag.  I will send this voice mail via traditional email.  I returned the call where I told Cheryl I did not need a refund, but a replacement bag because it was cleaned without my permission.  She said, "On my paperwork it shows we were unable to clean the bag, and it was not cleaned."  I filled her in on what had happened and she told me she would contact the appropriate people who make those decisions.  The first handling of the bag was approprate!  It was not treated or touched by the plant.  January 11, 2017 - February 14, 2017I called once/week to check up on the status of this issue, but never received any return communication.  I was ignored.  January 14, 2017, I filled out complaint forms at two stores and received an email from Amy's in which I requested a replacement bag.  Amy's did the wrong thing.  Travis made the mistake by sending the bag back.  It should have never been sent for "redo".  I did not authorize that transaction.  The evidence is clearly laid out.   I should not be penalized for their mistake and should receive a replacement bag, not a depreciated value.  I recognize there is a stain, that is why I wanted it to be cleaned.  I wanted it to be in the hands of a specialist.  While I'm sure other leathers are sufficiently cleaned by Amy's they are not a specialist in all leathers.  The shipping for this bag is $22 to Fort Collins.  That should be completely covered by Amy's.  Thank you for your time and attention to this problem. 
Regards,
[redacted]

Claimant originally had the blouse cleaned on 2/12/2016.  Brought the blouse back for a complimentary redo past our 48 hour policy.  Although the blouse had been out of our care for over 30 days the clerk was instructed to take the blouse for a redo, on 3/21/2016.  The blouse was...

re-cleaned and the claimant pick up the blouse on 4/4/2016.  Claimant then brought the blouse back in on 5/31/2016 for inspection, again over 30 days out of our care.  Upon inspection normal wear and tear was noted, shrinkage was not evident.  The blouse was returned to the store and claimant pick the blouse up on 5/27/2016.  Per the Federal Trade Commission (FTC) care label rules, textiles sold in the United States must be able to withstand the recommended care procedure.  If the claimant feels the blouse is shrunk and is under two years in age it can be returned to the retailer for a refund or replacement. Our terms of service are listed on the reverse of our receipt and in full detail on our website.

In order to evaluate the claim further we request the complainant submit a copy of the proof of purchase for the bag.

Complaint: [redacted]
I am rejecting this response because:I am rejecting this because obviously they know how to get out of paying for destroying other people's property. I do not have a proof of purchase for the curtains. Any it knows how to look at material and tell if it's old or sun faded, which these curtains were not! As I said, I will spread the word on what kind of business this is and what the owners are all about. We have owned a business in Loveland for 36 years and if we treated our customers this way, we wouldn't be here! I'm sure it will only be a matter of time before word of mouth gets around.
Regards,
[redacted]

An alteration work order was entered into prior to service. The work order explains the terms of service.  The alteration was performed in good faith and to industry standard.  We do not offer refunds after work is preformed.  The customer service manager offered to sent the item back...

to the alteration department at no additional charge and the client declined.

Complaint: [redacted]
I am rejecting this response because:This bag did not receive a simple soil test, everything but the handle has been treated and is obviously a different texture because it was treated.  This is less than 6 months old.  It does have a stain, but that is not the problem. The problem is that I was told on January 2, 2017 my bag was not being treated because they could not treat the material and that it was at the store for pick up.  However, it was treated, as seen on the receipt January 6, 2017.  I signed a release for the coats I had cleaned, but was told by the store clerk my bag would not be cleaned until they confirmed they can treat it.  The voice mail stating "we can not touch this kind of material" is also attached as well as a photo of the receipt demonstrating the employee who sent my bag back to the plant to be treated.  Furthermore, I was ignored while trying to solve this dispute for more than 6 weeks.  The employees were appalled at what has happened, one stating "the way this company handles these kinds of things is completely [redacted]."  
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I have presented a very detailed, clear trail displaying the mishandling of this bag. It was not simply soil tested and is now untreatable by a leather specialist. Amy's has refunded $71.42 (which was from the cost of the coats the company cleaned, NOT the bag) and has offered to give me an additional $48.36.  I would like to receive $100, rather than $48.36.Shipping for a replacement bag is $22, so added to the cost of the bag ($195) the total cost is $217.  At this point, I am out $97.22.  Thank you for your continued attention to this matter.
Regards,
[redacted]

We do not offer a refund for services.  We do however offer a complimentary redo within 48 hours of pick up.  Items will be redone if brought back in original packaging.  We can extend this window of time and repress the items, if brought back unworn and in the original...

packaging.

Complaint: [redacted]
I am rejecting this response because: Their statement is false. There was no previous stain on the jacket pocket or the front of the...

jacket. If so, these stains would have been identified by the staff member checking in the jacket. The jacket went into cleaning without these marks, and the cleaning process created this problem. Trying to say there were hidden stains in a garment that were brought out by cleaning is a completely bogus response that is an attempt to remove any responsibility from the business. The spots need to either be removed completely or the jacket needs to be replaced. 
Regards,
[redacted]

We did not clean the complainants bag.  We did test the soiling and determined the bag was to dirty to respond to cleaning.The complainant signed a release prior to testing.  A full refund was given.  The bag is in our professional opinion as leather experts is older than two years...

and has aged out and per the DLI no monitary value.

Complaint: [redacted]
I am rejecting this response because:I have attached my husband's purchase receipt dated Thursday, August 18, 2016.  Also attached is an image from the Tuesday, August 30th, 2016, the morning my husband gave me the gift.  The image details are imbedded into the file, so you will be able to confirm that this image was in fact taken the day my husband gave me the bag.  Also, in my last response I could not attach the voice mail stating that Amy's can not "touch this kind of material", so I sent it in a separate email to [email protected] with this complaint number as the subject heading.Do I need to submit these documents to the store directly?  If so, which store?  
Regards,
[redacted]

A refund of the cleaning will be sent to complainant.

We apologize to the complainant for the situation that occurred over the phone about our delivery services.  Under the delivery tab on our website is our policy on route delivery for apartments / condominiums.  It is stated as follows: Amy's Green Dry Cleaning delivers dry cleaning to...

multi-resident condominiums and apartment buildings that are serviced by an onsite facility manager, or that have a secure centralized storage area.  We do not have labeled van's,  our van's are white and unmarked.  We will continue to train and coach Taylor.  Thank you, Amy

Complaint: [redacted]
I am rejecting this response because:
1. the blouse in question is not the same blouse that had a redo done on it. I had several things cleaned by Amy's recently within last 6 months, and this blouse was one of the other ones.
2. the blouse had zero wear and tear on it when I dropped it off for cleaning.  It was in brand spanking new condition and had only been worn once, which is why it had never been washed before.  The "wear and tear" excuse is a total fabrication on Amy's part.  However, it did have stains on it when I picked it up (small ones) that were not there before.
3.there was a gap in time between when blouse was picked up by me (after you cleaned it) and when I noticed the shrinkage and stains, because I didn't check it when I picked it up.  Why would I?  Why would I have ever thought Amy's would shrink and destroy my blouse?  I noticed the shrinkage when I went to wear it, when I tried it on, later.  Which is totally reasonable.
4. The shrinkage is not evident?  Are you kidding me?  That is absolutely ridiculous to state.  How does Amy's go about measuring shrinkage?  Did you see me wearing the blouse before cleaning and after cleaning?  You didn't.  But I did, and the shrinkage is TOTALLY EVIDENT.  If you compared it to a brand new blouse of this brand from [redacted]s, before Amy's washed it, you could compare and measure the shrinkage.  I could even measure the sleeves now with a measuring tape and SHOW you the difference between the sleeves now and the sleeves of the manufacturer specifications.  The sleeves are DRASTICALLY SHORT.  They don't fit.  They used to be too long on me.  Now they are SEVERAL inches too short.  Also the whole size of the blouse shrank, and the whole blouse fits differently and is too small.  Amy's is flat out denying responsibility when this is 100% their fault. They blamed it on "not knowing where the silk came from" and are basically just throwing in every kitchen sink excuse they can think of to evade responsibility for ruining my property.  I am completely appalled by this failure to take responsibility or provide anything even close to good customer service. Worst experience I ever had with any business in my life.  The "customer service" to boot was misinforming, incompetent, and flat out rude.
Regards,
[redacted]

We are sorry we do not have anything further to offer complainant.

Complaint: [redacted]
Continuing to respond with the exact same drivel doesn't solve any issues. Although to your credit, you've went from the $29.00 it says on my receipt and managed to take seven dollars off of it somehow. Also you decided to take off the cleaning price which of course you messed up as well. Once again, since you refuse to address the issue, the pants were not hemmed in accordance to industry standards, whatever that means, because industry standards follow THE CUSTOMERS REQUESTS!
This is getting tiresome.  Simple fact is that I make more money then your company does and I have better lawyers. I require my money back in the amount of $45.00 by end of day Friday November 21st, 2014. In cash, the exact same way I paid you. If that deadline isn't fulfilled, I shall proceed with legal civil action for a much larger amount. Also at that time I will inquire about criminal actions against the company directly and the owners of the company. Pretty sure you run your company illegally some way and frankly, I could care less if you go to the klink for awhile. 
Regards,
[redacted]