Zylophin

Contact Name and Title: Alex, Supervisor
Contact Email: [email protected]
Dear ***,

Thanks for your request. Unfortunately we received your request for cancellation only recently through the Revdex.com office earlier this week. First, I would like to confirm that your subscription was cancelled July 30, 2020 and would like to reassure you there will be no future charges or shipments moving forward.

I understand you did not read our Terms and Conditions regarding monthly shipments. However, our contact information is widely available (when ordering, in the email confirmation, in the shipment dispatch notices, in your bank statements) so what our customers usually do is contact us for any questions or concerns and get them resolved 24/7.

You mentioned that you sent two mails, so I went through our records, and unfortunately did not find any emails nor any physical mail from you. I am very sorry if we did not receive it. We are very good with all mail communications.

I am sorry we did not have the chance to resolve your concerns earlier as we would have addressed them quickly and efficiently. Do not hesitate to contact us directly as we like happy customers.

Sincerely,
Alex

Thanks for forwarding our Customer's complaint. Emailed Cx directly to verify charges and shipments before proceeding with online claim,

Regards
Alexander
US Zylophin

Contact Name and Title: Alexander, Supervisor
Contact Email: [email protected]
Dear ***,

Thanks for your request. I would like to comment on your concerns. Before I do so I wanted to confirm that we processed refunds for the shipments you received from us as follows:
$88.99 - charged 04/30/2020 - refunded 05/20/2020 12:39pm - $88.99 Trans-ID: XXXXXXXXXX
$89.99 - charged 04/30/2020 - refunded 05/20/2020 12:39pm - $89.99 Trans-ID: XXXXXXXXXX
$88.99 - charged 03/01/2020 - refunded 05/20/2020 12:36pm - $88.99 Trans-ID: XXXXXXXXXX
$89.99 - charged 03/01/2020 - refunded 05/20/2020 12:36pm - $89.99 Trans-ID: XXXXXXXXXX
$88.99 - charged 03/01/2020 - refunded 05/20/2020 12:39pm - $88.99 Trans-ID: XXXXXXXXXX
$89.99 - charged 03/01/2020 - refunded 05/20/2020 12:39pm - $89.99 Trans-ID: XXXXXXXXXX

I understand you did not read our Terms and Conditions. Unfortunately, we only had a chance to learn this from you only May 18, when you called in and spoke to our representative. If you knew you were receiving product from us every month, why didn't you contact us? You also had seen that your debit card was charged so it is very strange that you never contacted us. Your orders were originally placed on December 15 and I hope you understand that not hearing from you for 5 months we were in good faith assuming that you were happy with our products and satisfied with the charges.
We would like all of customers to be happy and we have processed refunds for over half of your purchases. This is a very abnormal situation, but we hope you find this satisfactory. We do have many costs associated with all of the product you received.
Our contact information is widely available (when ordering, in the e-mail confirmation, in the shipment dispatch notices, in your bank statements) so what our customers usually do is contact us for any questions or concerns and get them resolved 24/7.
We do send notification confirming every shipment as well as any other changes made to your orders though sometimes it can go to e-mail, spam or your junk folder.
I am sorry we did not have the chance to resolve your concerns earlier. If you had contacted us before we would have addressed them quickly and efficiently.

Sincerely,
Alexander
Customer Service
US Zylophin

NAME: ***
DAY PHONE: XXX XXX-XXXX
ADDRESS: 248 E. Southwest Parkway XXX XXXXXLewisville, TX
EMAIL: ***@hotmail.com

Complaint filed against:
Business Info
NAME: Zylophin
ACCREDITED BUSINESS: NO
CONTACT: ***
ADDRESS: Po Box XXXXXXTampa, FL XXXXX
PHONE: XXX XXX-XXXX

Website: Zylophin.com
(Less)
Complaint status:
Activity
Date
Activity
Description
05/18/2020 Notify Business of Dispute
05/18/2020 Send Acknowledgement to ***
05/18/2020 Case Reviewed by Revdex.com
05/18/2020 Case Received by Revdex.com
(Less)
Case Description: They have been charging me for offers that I did not sign up for.
I paid for a promotional offer and did not sign up for any other offers and they have been charging my Debit card for months. (Less)
Revdex.com Designated Category: Sales Practice Issues
Case opened date: 05/18/2020
Case closed date:
Desired Resolution: I my money refunded back to my account. (Less)
Internal Case#

Contact Name and Title: ***, Supervisor
Contact Email: [email protected]
Dear ***,

Thanks for your request. I would like to comment your concerns but before I do so I wanted to confirm we processed the refund for the shipment you received from us in May as follows: :

05/19/2020 11:11am By *** - Refunded - $89.99 Trans-ID: XXXXXXXXXX

I understand you didn't read our Terms and Conditions. Unfortunately, we only had a chance to learn this from you now when we received the Revdex.com Complaint. Your orders were originally placed on March 3 and I hope you understand that not hearing from you for 3 months we were in good faith assuming that you are happy with our products and satisfied with the charges.

Our contact information is widely available (when ordering, in the e-mail confirmation, in the shipment dispatch notices, in your bank statements) so what our Customers usually do is contact us for any questions or concerns and get them resolved 24/7.

We do send notification confirming every shipment as well as any other changes made to your orders though sometimes it can go to e-mail, spam or your junk folder.

I'm sorry we didn't have the chance to resolve your concerns earlier. If you had contacted us before we would have addressed them quickly and efficiently.

Sincerely,
Alexander
Customer Service
US Zylophin

Contact Name and Title: Alex, Supervisor
Contact Phone: 866-884-2086
Contact Email: [email protected]
Dear ***,

Following your request, I cancelled your subscription and there will be no any future shipments and charges for our products.

As I understand you didn't read our Terms and Conditions, but unfortunately, we had a chance to learn this from you only through Revdex.com complaint you filed.

Our contact information is widely available (when ordering, in the e-mail confirmation, in the shipment dispatch notices, in your bank statements, so what our Customers usually do is contact us for any questions or concerns and get them resolved 24/7.

We do send notifications confirming every shipment as well as any other changes made to your orders, though sometimes end up in the e-mail spam or junk folder.

We do send notification confirming every shipment as well as any other changes made to your orders, though sometimes it can get to e-mail spam or junk folder

I'm sorry we didn't have a chance to resolve your concerns earlier. If you would have contacted us by phone or email we would have addressed any issues quickly and efficiently. Do not hesitate to contact us directly if you still have any questions or concerns,

Sincerely,
Alex
Customer Service
US Zylophin

Document Attached***
Dear Sir/Madam,

We followed up this case by contacting the Customer by email and phone back on Feb. 24, however we were not able to reach him by the phone as well as the email returned undelivered. (see attached evidence of e-mail to the customer and response from the server with undeliverable note.

Besides we cannot find any information about this customer in our database either by name, or email or phone number, or address. The charges Mr. are referring to do not correspond with the amounts we could possibly have charged him if he indeed placed any order with our company.

We would be happy to resolve the issue should we have any valid Customer's information.

Based on the information provided I would be greatly appreciated if you could provide us with any valid information for Mr., or extend the time to respond to this case online,

Thanks for your help,
Alexander
Supervisor
US Zylophin
[email protected]