Ztronics America LLC

On May 2 MrWill purchased a 12' Supreme XL Bag awning order # *** On May 30 he sent an email to my website a CRMIt along with several other from him and other potential customers never was forwarded to my IphoneI had Never received a phone call nor was there ever a voice
mail leftIt turns out he ordered too large of an awningI have been selling awnings for yearsthis is only the second order of over sales that the customer failed to measure properlyI was on vacation when the original complaint from your office arrivedI attempted to call them the day I got the notice which was Saturday July thI left a couple of voice messagesThey did not return any callsI also checked all my inbound phone records since May to see if I had gotten a call from the phone # listed on their orderI did not find a record of a callI boldly put my personal cell # all over my website and cordially invite calls days a week from 9-easternI also spoke to I beleive *** on Monday July regarding this issueI immediately issued a RMA# ** ***I instructed them that they needed to pay the shipping to return it to the factory and it is the factory's sole judgement if the awning can be re-soldIf it can be re-stocked there can be upwards of a 15% restocking feeAs of this response the awning is on it's way to the factoryI will make a refund to their *** account if and when the awning is deemed sale able as newI had to *** and his wife that emails are not a reliable form of communicationIf they were the Goevrnment and Courts would allow you to use them in Legal notificationsIt deeply upset me to have this go are far as it did because they did not call meShadefully Yours John N Z*** ***

On 
204);">May 2 Mr. Will purchased a 12' Supreme XL Bag awning order # [redacted] On May 30 he sent an email to my website a CRM. It along with several other from him and other potential customers never was forwarded to my Iphone. I had Never received a phone call nor was there ever a voice mail left. It turns out he ordered too large of an awning. I have been selling awnings for 6.5 years. this is only the second order of over 1400 sales that the customer failed to measure properly. I was on vacation when the original complaint from your office arrived. I attempted to call them the day I got the notice which was Saturday July 18 th. I left a couple of voice messages. They did not return any calls. I also checked all my inbound phone records since May 2 2015 to see if I had gotten a call from the phone # listed on their order. I did not find a record of a call. I boldly put my personal cell # all over my website and cordially invite calls 7 days a week from 9-9 eastern. I also spoke to I beleive [redacted] on Monday July 20 regarding this issue. I immediately issued a RMA# [redacted]. I instructed them that they needed to pay the shipping to return it to the factory and it is the factory's sole judgement if the awning can be re-sold. If it can be re-stocked there can be upwards of a 15% restocking fee. As of this response the awning is on it's way to the factory. I will make a refund to their [redacted] account if and when the awning is deemed sale able as new. I had to [redacted] and his wife that emails are not a reliable form of communication. If they were the Goevrnment and Courts would allow you to use them in Legal notifications. It deeply upset me to have this go are far as it did because they did not call me. Shadefully Yours John N Z[redacted]