Initial Business Response / [redacted] (1000, 5, 2016/01/06) */ Hi there, Thank you so much for looking into thisAs clearly stated in the rules for the promotion before the mystery box is paid for - all sales are finalOur fulfillment team had indicated that the mystery box may include booties and heeled bootiesThis is dependent on the items available at the time of fulfillmentThe customer is fully aware of the ALL SALES FINAL nature of the promotion before payment This customer had expressed a full return opposed to the concern she states here with the "pair of pumps" she receivedWe do have additional information in regards to the rules stated in the promotion: "Apply Promo Code: MYBOOTIES & Get Booties for only $60! While Supplies Last! STEAL this box for the Holiday Seasons [redacted] Holiday Mystery Box Promo Ends: Dec18th Cannot be combined with other offers All Sales are FINAL***" Thank you again for taking the time to look into this Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have the original complaint sent in to the company along with their responseI stated what was wrong with my order, suggested and ask what the best resolution would be Original email: CUSTOMER SERVICE 12/29/(days ago) to me Hi there, The Mystery bootie box promotion is ALL SALES FINALWe are not able to accept his return at this time Thanks! On Dec 29, at 11:41AM PST Shopify Notification wrote: Contact Form Submission: Name: [redacted] Email: [redacted] @gmail.com Body: Mystery Bootie Box I oredered the mystery bootie box and need to know how to go about returning some itemsOne pair is too small, one isn't even a bootie it's a pump and there is one pair that fits and is a bootieWould I have to return the whole box or do I just send the two pair back? Thank you in advance for your speedy reconciliation of this issue If need be I can get this to you in a more official way as well Final Business Response / [redacted] (4000, 9, 2016/01/20) */ Hi again, At this time we have chosen to refund the full amount to the customerWe apologize for the inconvenience this has causedWe are making a one time exception as this promotion was ALL SALES FINAL but we are willing to refund the amount with no promise of returnYou are welcome to dispose of the pairs at your own convenience Again, we apologize for any inconvenience this has caused Have a beautiful rest of your week!
Initial Business Response / [redacted] (1000, 5, 2016/01/06) */ Hi there, Thank you so much for looking into thisAs clearly stated in the rules for the promotion before the mystery box is paid for - all sales are finalOur fulfillment team had indicated that the mystery box may include booties and heeled bootiesThis is dependent on the items available at the time of fulfillmentThe customer is fully aware of the ALL SALES FINAL nature of the promotion before payment This customer had expressed a full return opposed to the concern she states here with the "pair of pumps" she receivedWe do have additional information in regards to the rules stated in the promotion: "Apply Promo Code: MYBOOTIES & Get Booties for only $60! While Supplies Last! STEAL this box for the Holiday Seasons [redacted] Holiday Mystery Box Promo Ends: Dec18th Cannot be combined with other offers All Sales are FINAL***" Thank you again for taking the time to look into this Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have the original complaint sent in to the company along with their responseI stated what was wrong with my order, suggested and ask what the best resolution would be Original email: CUSTOMER SERVICE 12/29/(days ago) to me Hi there, The Mystery bootie box promotion is ALL SALES FINALWe are not able to accept his return at this time Thanks! On Dec 29, at 11:41AM PST Shopify Notification wrote: Contact Form Submission: Name: [redacted] Email: [redacted] @gmail.com Body: Mystery Bootie Box I oredered the mystery bootie box and need to know how to go about returning some itemsOne pair is too small, one isn't even a bootie it's a pump and there is one pair that fits and is a bootieWould I have to return the whole box or do I just send the two pair back? Thank you in advance for your speedy reconciliation of this issue If need be I can get this to you in a more official way as well Final Business Response / [redacted] (4000, 9, 2016/01/20) */ Hi again, At this time we have chosen to refund the full amount to the customerWe apologize for the inconvenience this has causedWe are making a one time exception as this promotion was ALL SALES FINAL but we are willing to refund the amount with no promise of returnYou are welcome to dispose of the pairs at your own convenience Again, we apologize for any inconvenience this has caused Have a beautiful rest of your week!