Zoom Media Connect

While we disagree with several statements made by the customer, we would like to close the matter. We will cancel the contract and provide a full refund. Please allow 10-14 business days for the refund to be processed.

Good afternoon Ms. [redacted],
 
margin: 0px; font-size: 12.8000001907349px; font-family: arial, sans-serif;">We are in receipt of the complaint filed by [redacted] of [redacted]. While we do not agree that the customer’s inability to pay her contracted obligation warrants a contract cancellation, we have exhausted a number of resources to uphold our contractual responsibilities, attempt to collect on monies owed, and respond to her concerns. That said, we are agreeing to cancel her contract as requested. We are disappointed that the business partnership was not fruitful for either party and wish Ms. [redacted] and her business well.
 
Thank you,

Just over a year ago I was approached by a salesman about advertising for my business in a [redacted]location through a company called Zoom Media Connect. It was expensive $1,650 and paid up front. In the course of ONE YEAR, I never received ONE inquiry about my business. I also never heard back from the sales rep or ANY ONE to reach out to me. I would avoid this company like the plague. They took my money and ran. Never again.

Waste of money! We never once saw a result with this company. Our ad was supposedly running at good life we went to go see on multiple occasions and it was never up!! We had clients go in throughout the day, and again they never saw it either. I don't believe our ad ran. And our rep won't do anything about it we don't deserve to pay that amount for NOTHING!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.ID:[redacted]
1. I had email contact with the ad people and phone contact with [redacted]. If there is a time I didn’t respond to an email it was because I had phone contact with [redacted] regarding the issues and he promised action not only handle the issues with Zoom Media but to also clear them up. There was no point in time that I did not communicate one way or the other. In fact there were several weeks in-between drafts and contact from Zoom Media.
2. If there is in fact an ad being run Zoom Media is again in breach of their contract. They told me in contract and on several occasions that the ad would not be shown in the gym until they were given approval from me which I have never given. In fact at one point I received a message from a member of the gym that saw my ad part way through this whole ordeal playing at the gym. I immediately called [redacted] and told him. He apologized profusely and said he would get it taken off and care of right away and he did not know why the ad would be playing since it was never approved and someone was suppose to be working on a new draft. He also said he would check with whomever in the “art department” that was supposed to be working on my ad. At this point I had been waiting weeks for another draft and hadn’t received anything. He said he wasn't  sure if it was a new designer but after looking at a copy of the ad Zoom Media had sent to me he stated he was embarrassed and that he thought it needed to be started over by someone else, which he said he was going to have done. He also said nothing like this had ever happened to him in the years he has been with Zoom Media so he was going to the top and was going to bring this problem to the attention of the vice president of the company because in his opinion and experience it was awful what I was going through trying to get my simple ad done. I expressed how unhappy I was and that they were not giving me anything close to the sample they provided or the level of work promised. To which he said he totally understood and to please give him the weekend to make this right and have another ad drafted and sent to me before making my final decision. The next week I received an email with a supposedly new draft that looked exactly like the previous several drafts. At that time I told [redacted] this is never going to work and I wanted a refund. They were so far from anything that I would approve and they were only making tiny changes and not scratching the original and starting over as [redacted] had previously promised. They were not holding up there end of the contract and this was months of work that was only suppose to take 45 days according to their contract. All back and forth with this company and with [redacted] was for nothing. Shortly after this I started receiving emails from someone else about the account stating that they would not refund my money or release me from my contact and that they would keep sending me drafts. I received the same draft I had already denied and I denied it again. I explained the situation to this new guy and said that the ad was unprofessional and far from what I was promised and it would not work, I also said that [redacted] said that I could get a refund. He again denied to refund my money or work with me to try to resolve this issue so I stated I would contact the Revdex.com about the matter. I stopped receiving drafts and didn’t have any further messages from him, [redacted], or anyone else at Zoom Media. I at no point gave consent for them to run any ad and if they are I want it stopped immediately because it is an embarrassment to have my name tied to that horrible work.
3. In the email messages that they provided in their complaint response, [redacted] states to [redacted], “You and I both know that our creative department did a sy job,” that statement sums up our complaint.  The company did not fulfill what [redacted] had promised and sold me. But they ran the ad anyway.  They quit contacting me and quit sending me ads. I assumed it was because I said I was contacting the Revdex.com and that we would handle it through the Revdex.com since they refused to try to resolve the issues with me.  I expect Zoom Media to honor the agreement between [redacted] and myself, that supersedes the previous, in which Mr. [redacted] stated that he would provide a full refund and is canceling the previous agreement.
I would also like to note that the contract that they are enforcing, was not signed by me.  I am a sole proprietor, I am the only employee and yet they charged my credit card without my signature on the contract.  Mr. [redacted] completed the contract with “[redacted].”  There is no [redacted] involved in my business and I actually do not even know anyone by that name.  I find it difficult to believe that the original contract is even enforceable and might even qualify for credit card fraud by the company.
Regards,
[redacted]

Review: I purchased advertising with zoom media. The product that was pitched to me is not the same as the product that is being delivered. The process is very unprofessional and already weeks behind. The sales person Ken R** has made promises that they cannot deliver. The product I purchased and the product being delivered are two different things. After several phone calls and attempts to get my ad correct they still have not been able to deliver the final ad as promised. My sales rep and the customer service supervisor will not return my calls. I simply would like a refund and to move on to a different advertising company that can deliver the products and represent my company accurately.Desired Settlement: I would like a refund and to have no further contact or association with zoom media.

Business

Response:

Good afternoon Ms. [redacted] Please note that this issue was resolved via a credit card refund on May 10, 2016. The customer was refunded in full and no contact has been made, as was requested. Feel free to contact me with any questions you may have. Thank you,Christine C[redacted]

Review: Zoom Media sold me an ad that was greatly misrepresented. They sell ad space on TV's at gyms. They said our ad will be shown on all TV's in high traffic areas. out of 50+ TV's in the club, they only show ads on two TV's - one of which is in a low traffic area.

The process is:

1. Pay

2. create/design ad with their creative team

3. Run Ad.

We paid the initial amount which is step 1. We have not designed the ad and quickly asked to return the advertisement as it was misrepresented. We have not received ANY services from this company.Desired Settlement: Refund the money charged, and apology letter from CEO.

or Place ad on every single TV at [redacted] as promised.

Business

Response:

Just over a year ago I was approached by a salesman about advertising for my business in a [redacted]location through a company called Zoom Media Connect. It was expensive $1,650 and paid up front. In the course of ONE YEAR, I never received ONE inquiry about my business. I also never heard back from the sales rep or ANY ONE to reach out to me. I would avoid this company like the plague. They took my money and ran. Never again.

Review: On 1/17/13 I met with a [redacted] to go over an advertising opportunity. While I was in the meeting I was mislead to believe that the program that I was signing for was already underway. I was pressured into signing a contract on the spot. On my way home I stopped into the gym that the advertising was to take place to find that the program was not in place. I immediately called my [redacted] to let him know that I did not want to proceed with the transaction, as what he had promised was not true. He told me that it was too late and that I could not receive a refund. It had only been a short amount of time and my credit card had not been run for payment yet. I called the bank and cancelled the card.I am continually receiving harassing calls threatening of law suits for payment on the account and told that there is no termination allowed.Desired Settlement: I would like the company to stop contacting me regarding payment and cancel the contract as per my request on 01/17/2013.

Business

Response:

In response to Complaint ID [redacted], please see below and attached:

1. Signed contract reflecting that “All advertising order are entered immediately and are not subject to cancellation.”

2. Email communication to the customer that their contract is not subject to cancellation.

3. Collection note records indicating that the last time we called the customer was on 3/19/2013. Thus, we have not placed harassing calls.

The account was written off and sent to a collections agency due to non-payment. Feel free to contact me with any questions you may have.

Thank you,

Review: I was initially contacted by an individual with this company in September 2014. She explained that she was the manager of the [redacted] digital television network for the [redacted] and would like to create a video ad that would run throughout the [redacted] in [redacted]. In her initial email to me she stated we would receive the following:

-Exclusivity in our category of business

-Business will be displayed for 15 seconds, 4 times every hour, all day, every day, for an entire year

-"Sponsor Blitz" - ad will be displayed every 30 min along with the other sponsors in the center of the 55" television monitors located in the main area of the club where members work out and spend their time

-"Domination Days" - Business will display 4 additional times per hour as the "Local business of the day"

I agreed to the contract and was put into contact with someone else at a different company then [redacted] who would assist in designing our ad. We communicated for several days via email, making a few changes to the initial ad created with our IT technicians help. I was very excited to have the ad running because I thought it would be a great way for the business name to get out to the community. Through all of the design of the ad I was contacted several times a week by another individual with this company about not being able to process my payment. I had explained to her each time that she had my billing address incorrect and that was why the payment was not able to go through. I even went so far as to contact my bank to ensure that the account/card had not been compromised (it hadn't). I explained several more times over various phone calls that I had checked with the bank and told her about the billing address issue so there wasn't much more I could do on my end. At this point the phone calls had gotten to be obnoxious and was taking time from me being able to run my business. I let Zoom Media know that we were not interested in continuing the advertisement with them.

I received a statement saying my account was past-due in October. During that time they had said the ad was running. After another phone call I was so frustrated with all of the disorganization that I had asked to cancel my account. I called the [redacted] to ask them about the ad, they were completely oblivious and said they hadn't seen anything advertising the business. After not hearing anything from Zoom about the cancellation I decided to contact them once again and explained that I contacted [redacted] directly and they were completely unaware of any ad running that displayed our business. My information and complaint was passed along to another individual that reached out to me via email. He explained that I had signed a contract, and therefore, could not cancel any services. He also attached two documents in an effort to "prove" that our ad was playing.

One of the documents was an excel spreadsheet stating that from 10/9/2014 to 12/10/2014 our ad had been played 9,083 times at the [redacted] in [redacted]. Between those dates I have not had ONE client come in from the supposed ad. I contacted [redacted] once again to ask them about the ad and, again, they said they had not seen it. I continued to receive phone calls from a woman from that time through March 2015 saying account was past-due. I finally received an email on 3/19/15 saying my account was past due. I responded and expressed all of my frustration with the entire process, how I had taken so much time away from my business to deal with all of he disorganization and that for the services they are claiming to provide, I have not received one client. That response was sent on 3/19/2015. I have still not received any response, any phone calls, or any attempt to amicably resolve the situation.

I recently received a letter stating that my past-due account was going to be sent to collections.

As I stated in my email to them, the entire process has really been a disappointment full of miscommunication, poor business handling and extreme inconvenience with non-fulfillment of the said "contract."

As I am writing this review, I am yet again taking valuable time away from my clients and business. It has been such a disappointment that a service that was designed to provide business opportunities has turned out to do the exact opposite. All I am asking is to have this contract voided and to part ways with Zoom media.

I have researched and read different reviews and spoken to others who have attempted business with Zoom Media. It appears as though not fulfilling services promised and lack of communication and organization is the going trend for Zoom Media.Desired Settlement: Null and void non-fullfilled contract

Business

Response:

Good afternoon Ms. [redacted], We are in receipt of the complaint filed by [redacted] of [redacted]. While we do not agree that the customer’s inability to pay her contracted obligation warrants a contract cancellation, we have exhausted a number of resources to uphold our contractual responsibilities, attempt to collect on monies owed, and respond to her concerns. That said, we are agreeing to cancel her contract as requested. We are disappointed that the business partnership was not fruitful for either party and wish Ms. [redacted] and her business well. Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I spoke with [redacted] from [redacted] today. Mr. [redacted] did imply that there were two new screens going in and said they were large and in heavy traffic areas. 42 screens are not exactly in the large category in todays standards. Ms. [redacted] did confirm that there is only one screen that belongs to Zoom Media and its a small sitting area. The other larger one is [redacted] property. She even said that the sales guy assumed that they belonged to Zoom because it was off. This is a clear misrepresentation. The tone in the email alone is enough reason not to want to do business with your company again. Even worse, when he first called to setup an appointment he said that was from [redacted] not a vendor for the university. It wasnt until he came to the appointment last Friday that he was then an independent sales rep for Zoom Media.Desired Settlement: Return of $1572.40 charged to credit card.

Business

Response:

In response to Complaint ID [redacted], please see attached for the refund issued back to the customer on September 27, 2013 for the amount of $1,572.90.

Feel free to contact me with any questions you may have.

Thank you,

Review: Mr. Tom M** of Media Zoom Connect, in partnership with 24 Hour Fitness solicited our company [redacted]or a falsely represented "exclusive" advertising opportunity within the [redacted] 24 Hour Fitness Facility.

We paid to have an industry "exclusive" opportunity to promote our business and services; aside from the false representation for "exclusivity", we were also promised the opportunity to participate "exclusively" in "customer appreciation events" onsite to promote our business and services.

The first event we attended in October 2015, [redacted] (a corporate giant) was in attendance; blatantly outside of "exclusivity" and in "competition" with our small business advertising agreement with Mr. Tom M**. At that time we emailed Mr. M** requesting a phone call to discuss a refund, call was never received, issue was brushed under the rug with a reply,

"I'm sorry to hear that [redacted] was at the appreciation event. That was not supposed to happen. Someone at the club level must have invited them. We'll get that fixed up moving forward...Your email has been forwarded to the party responsible for putting these

events together. I will look into a remedy for you regarding the appreciation event.

Please stay tuned..."

March 31, 2016 we happen to be in the area and stopped by the [redacted] 24hr fitness center only to find that there was a "customer appreciation event"; we were uninformed, uninvited,and, another chair massage provider was in attendance; not us, although we PAID $1650 for "exclusive" advertising and attendance.

An email was again sent to Mr. M** incl. photos of the chair massage on site that was NOT US. This time we addressed the severity of false representation and false advertisement. His reply, "Ive forwarded your email to our management team who works with 24hrfitness...I have no power over refund requests or the scheduling of the 2 member appreciation days you are granted

as part of the advertising package."Desired Settlement: We are a small, independent, local business who did not enter contract to

"compete" with corporate or other providers "of the same industry".

EXCLUSIVITY was promised and NOT FULFILLED.

Emails were sent with a call requested to discuss resolution no phone communication or resolution.

Advertising package was sold with no one responsible for the follow through/execution of contracted promises.

*FULL REFUND* in the amount of $1650 under false representation of company's

advertising services.

Business

Response:

Please note that this issue was resolved via a credit card refund on April 12, 2016- 3 days before they filed a dispute with the Revdex.com. The customer was refunded in full. Please see refund receipt attached. Feel free to contact me with any questions you may have. Thank you, Christine [redacted]

Review: Zoom advertising representative encoded the wrong dates, the wrong name for said advertising on an alleged contract. This was pointed out and were told to immediately terminate any and all advertising. The Corporate name on the business is [redacted] Inc. not [redacted]. So they tookmy personel credit card numbers and charged me for 383.33 dollars three times, plus a setup fee. The [redacted] name is owned by Land Lord,hence we have parted ways. There is no business to advertise, for which it is the wrong namesake, and perhaps falsely advertising a non entity.Desired Settlement: Allowing Zoom media to bill and advertise a non existing business would be fraudulent. They posess my personel credit card number and keep re billing the card, when the business is a corporation, with a different name. There is no [redacted]. They were told immediately this is not the right name, and type of advertising that would have suited [redacted]i.

Business

Response:

In response to Complaint ID [redacted], please see below and attached:

Documentation reflecting that the customer did file a credit card dispute against us but that the credit card company closed the dispute in our favor. It is important to note that we did NOT charge the customer’s card three times. We charged the card for the first installment, as authorized by the customer. Once they filed a dispute, we cancelled future transactions, which we are required to do as a merchant. This is the only transaction that we charged and the customer disputed.

Attached to the documentation is also the signed contract reflecting that "All advertising order are entered immediately and are not subject to cancellation."

Email communication to the customer that their contract is not subject to cancellation and the client’s response for us to send the ad proof to him.

RESOLUTION: The customer has not paid $1,150 so a refund of that amount is not due to them. Because we created the ad, placed a temporary ad as allowed per the contract, and did nothing on our end to breach our obligation to the client, we kept the $383.33 found in our favor by the credit card company and have written off the balance of the contract.

Feel free to contact me with any questions you may have.

Thank you,

Review: We were sold advertising through Zoom Media in a [redacted]. The digital ads were to run on new 42" plasma TVs for the term of one year. Our ads were to start on the first of the year, but could be delayed depending on when the old 20" outdated TVs were replaced. The TVs were never replaced and our advertising started. There were multiple discussions with Zoom Medias sales representative, prior to signing the year contract, about the TVs and we were guaranteed our ads would be on the larger, and hence more effective TV sets. Zoom Media states they are not responsible for the TVs and and not willing to make any concessions for not delivering the promised product.Desired Settlement: Since the small outdated TVs and not visible from more than a few feet away and are ineffective for advertising purposes, we would like a full refund and a immediate cancellation to rest of our year contract.

Business

Response:

In response to Complaint ID [redacted], please see below and attached:

1. Signed contract reflecting that “All advertising order are entered immediately and are not subject to cancellation.”

2. Email communication to the customer that their contract is not subject to cancellation and that we are willing to address their concerns and work with them. We will follow up again with the customer and work with them directly to find an amicable resolution.

Feel free to contact me with any questions you may have.

Thank you,

Review: On June 6, 2014, during a follow-up phone call I received from my Zoom Media sales rep [redacted], in regards to the ongoing problems that I had with Zoom Media and what we had agreed upon during our initial meeting in May 2014, Mr. [redacted] stated that he understood that my frustration and that the company had not delivered, lived up to the expectations or provided the level of service that he had promised and had not produced a satisfactory advertisement to both myself and him even after several emails and phone conversations by both myself and him with the ad department. Mr. [redacted] then stated that he was going to speak directly with the new Vice President about my account and that he would submit for a full refund and cancel the contract. I told him that I would think about it over the weekend and let him know if that was what I wanted to do. On June 12, 2014 I called Mr. [redacted] confirming that I did want the refund and the contract canceled. Since that date, the company has not only refused to refund the money but they have continued to try to collect the remaining balance for an ad that has never been approved for display.Mr. [redacted] also promised in the initial meeting that 2 more screen would be added to feature the ad. When I last checked, Zoom Media had not added any additional screens. Once again, over promising by the rep to get the sale and under delivering by the company.On another note, I saw that there was a previous complaint about a sales rep not being completely honest when approaching a potential client. I can say that I experienced the same. In his initial solicitation, Mr. [redacted] misrepresented himself by stating that he worked for [redacted], [redacted] and their trainers, never mentioning that he was in fact from Zoom Media. Now having seen the other complaint, I find it troublesome that Zoom Media would train their reps to be deceitful when approaching customers and comes across to me as a bait and switch type tactic.Desired Settlement: To resolve this issue, I would like a full refund of the $800 I've paid to date and to be released from the contract as Mr. [redacted] promised on 6/6/14. I would also like for any further collection attempts to cease.

Business

Response:

Dear Ms. [redacted]

In response to Complaint ID [redacted], please see attached documentation:

1. Email communication to the customer regarding their dissatisfaction with their ad and our continued efforts to address the customer’s concerns, sometimes without a response from the customer regarding the requested revisions.

2. A screen shot of the customer’s ad playing on the television at the venue.

3. A playback summary reflecting the number of times the ad has played since it began broadcasting.

RESOLUTION: Because we created the ad, placed a revised ad based on their feedback, and did nothing on our end to breach our obligation to the client, we will not be cancelling the contract or issuing a refund.

Feel free to contact me with any questions you may have.

Thank you,

Consumer

Response: