Zone Gears

On April 12, I had purchased 4 lunch boxes for my children online for a total of $111.94USD. On getting the flask, I tried one and did not meet expectations as the food was stone cold. I contacted the company soon after and was told that they can give me a refund of 20USD for all four or I can post them back at my own expense and get the full refund. I posted the food flasks back and I got confirmation on May 31 from Canada post that the flasks were delivered to the address provided to me by the company. Following a series of email exchanges over 3 months, the contact person(***) consistently said they were checking their warehouse to confirm delivery, finally on August 21 they said their warehouse did not receive the package. I then went back to Canada post who again confirmed that the package was delivered and opened an investigation which is still ongoing. When I informed the company that an investigation is ongoing, they sent me another email to say that they are again checking with the warehouse
I would need your help in getting my refund and most importantly to prevent other people from falling into this scam as I believe this is one of those online scams that spoil business for other honest people who are trying to make a living and swindle people like me of their hard earned money
I really want this company exposed and I did tell them that I am going online to share my experience but was told to contact you by a friend who lives in the U.S

I am unable to attach the email on the next page so if there is an email address I can forward the email exchanges to please advise
Product_Or_Service: lunch boxes
Order_Number: