Zola

January 30, 2017Revdex.comPO Box 1000DuPont, WA 98327ID # [redacted] , Thank you for the letter regarding complaint# [redacted] and bringing this matter to ourattentionWe will take care of the matter and send a gift card to this customerWiththat said, I think it is important to know that New Year's Eve is our biggest night of theyear, we have been following the same routine for the past five years, and have neverhad anyone not understand or complain about our Champagne bar set up> It isunfortunate that this customer was not directed to the FREE CHAMPAGNE and that thebartender did not handle it differentlyI can assume it was so busy that it gotoverlooked and we apologize for that and will hope that the customer will come backand try ZOLA again in the futureWe take our customer service very seriousIt is ourcustomers who make us what we are in this community and we strive hard to do rightby them.We do appreciate The Revdex.com and your time in handling this matter Sincerely, Kim C [redacted] and Jeff s*Zolaw MainSpokane WA January 30, [redacted] ***Spokane, WA Mr [redacted] , Please accept our apology for the service you received at Zola on Dec 3Pt, New year's EveWe aresending a Gift Card for $dollars and hope you will come and try Zola againIt is our standard practiceto take care of our customersThe only excuse I can offer is that it was new Year's Eve, our busiestnight of the entire year, and you were over lookedAgain our apologyPlease come again!! Sincerely Kim C [redacted] and Jeff s*ZolaWMainSpokane WA

January 30, 2017Revdex.comPO Box 1000DuPont, WA 98327ID #[redacted]
[redacted],
Thank you for the letter regarding complaint# [redacted] and bringing this matter to ourattention. We will take care of the matter and send a gift card to this customer. Withthat said, I think it is important to know that New...

Year's Eve is our biggest night of theyear, we have been following the same routine for the past five years, and have neverhad anyone not understand or complain about our Champagne bar set up> It isunfortunate that this customer was not directed to the FREE CHAMPAGNE and that thebartender did not handle it differently. I can assume it was so busy that it gotoverlooked and we apologize for that and will hope that the customer will come backand try ZOLA again in the future. We take our customer service very serious. It is ourcustomers who make us what we are in this community and we strive hard to do rightby them.We do appreciate The Revdex.com and your time in handling this matter.
Sincerely, 
Kim C[redacted] and Jeff s[redacted]Zola22 w MainSpokane WA 99201
 
January 30, 2017[redacted]Spokane, WA 99205
Mr. [redacted],
Please accept our apology for the service you received at Zola on Dec 3Pt, New year's Eve. We aresending a Gift Card for $30 dollars and hope you will come and try Zola again. It is our standard practiceto take care of our customers. The only excuse I can offer is that it was new Year's Eve, our busiestnight of the entire year, and you were over looked. Again our apology. Please come again!!
Sincerely
Kim C[redacted] and Jeff S[redacted]Zola22 W. MainSpokane WA 99201