Zodiac Pool Systems Inc

Purchased a pool heater, Model LXi400N, installed by an authorized dealerUnfortunately, flames started coming out of the heater and burned part of the unitThe sight hole glass was destroyed and other parts were meltedTwo service companies, including the original installer (authorized dealer) looked and the unit and stated it is a fire hazard and needs to be replacedBoth recommended shutting off the gas completely
The original installer confirmed the unit is under warrantyI called Zodiac directly and have documented communications that the unit is indeed under warrantyHowever, the service company is stating that they are unable to get zodiac to approve the repair
On January 3rd, I contacted Zodiac directly again and an email was returned that said my unit was registered and "we should be able to accommodate any part needed as it is under the warranty." This is after consulting with two different pool service companies in Mid-December, who both stated Zodiac was not

We have contacted Mr*** in regards to the issues he has been having with his MXWe have offered the customer a replacement to a Tand some additional diaphragms for his troubles. Mr*** has accepted the offer and is very pleased with the service that he has been providedWe
will also be sending the customer a return label to collect the Mx8's he has had issues with The issue had been resolved, thank you

Hello Revdex.com,I CALLED MR *** CONCERNING HIS Revdex.com COMPLAINT, AS OF THIS
MORNING *** *** ( OUR REP) WENT OUT
AND FIXED THE LEAK, THE ORING WAS INSTALLED
INCORRECTLYTHERE IS A BIGGER BACK STORY TO THIS ACCOUNTTHE HOMEOWNER
PURCHASED AN OLD DUO CLEAR FROM WIND SURF & SAIL FOR
$THIS UNIT DID
NOT WORK CORRECTLY, AND THE HOMEOWNER WAS UPSET, SO *** HAD A NEW FUSION IN
HIS STORAGE WHICH HE ACCOMMODATED TO THE HOMEOWNERTHE HOMEOWNER THEN
COMPLAINED THAT THE GCLEANER WAS GETTING STUCK ON THE STEPS, ZODIAC WILL BE
ACCOMMODATING AN MXUNIT AS A GOOD WILL GESTER, THE FUSION OR MXWILL NOT
CARRY ANY WARRANTY, THE HOMEOWER IS AWARE OF THIS AND UNDERSTANDSI HAVE ALSO
INSTRUCTED THE HOMEOWER TO REMOVE THE CLORINE TABS OUT OF THE SKIMMER ASAP TO
AVOID DAMAGE TO HIS HEATERWE WILL ALSO NOT BE REIMBUSING FOR CHEMICAL USED

Spoke with Mr*** in regards to his rebate, and card has been reissued this week in the amount of $Confirmation number R-***Card should be mailed next week to customer

Hello Revdex.com, We have called Mr.*** back and left a message with my numberMr*** is correct that the warranty has changed and we now instruct our homeowners that our product must be install by a pool professional, this is for the customer's safety and to make sure the product is being
installed correctlyWe will be sending the customer his value, and educating him as we did before on April 14,of our policy, and the importance of the policyWe will also inform Mr *** that if he chooses to install the valves himself this will void his lifetime warrantyWe will also inform Mr *** that is in the future if he does call us to replace his valves we will be asking him for the invoice of who installed these valvesThank you

Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I purchased Jandy DEVpool filter in This summer my filter is not working properly and DE is going back into the pool I was told it could be one of things: The gridsManifest is crackedO ring (which was replaced) Multiport value is broken All are in good working order as checked by servicers This filter has had this issue before and has been classified as DEFECTIVE Please see what I found online:
My Jandy DEjust failed last week after years of serviceIt split open about inches just above the seam mid way where you seperate the top and bottomThe warranty from Jandy I believe was years (on the case) and obviously would have been pro-rated for useWhile checking my paperwork I found my pool company guaranteed the filter(case only) for lifeGood news for meWhen I called them they said there was a problem with them and that Jandy authorized them to swap it out for the new current model including the diverter valveHowever, they did

Dear Revdex.com,As you can see the salt system is out of warrantyWe are still willing to sell the customer the cell at a discounted rateAlso we have not heard from the customers service company so we can provide troubleshoot to verify the cell is bad, and we have not received any information that the chemistry is corretWarranty is still denied

My complaint # is ***
A review of the correspondence will reveal that Zodiac Pools of San Diego agrreed to make good on their promise of reimbursing me, providing me with a rebate connected to the purchase of one of their productsTo date, since their last response, I have heard nothing from them and have received nothingWould you kindly look into this? Their behavior, their words, show a lack of integrity.sincerely,
*** ***@***###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Employees of the Revdex.com, if you were to purchase an $item and were not satisfied you would want to return it or replace it with something that that workedSo you call the retailer only to hear they will not take it back or replace itSo you call the manufacturing company, the ones that build itThey tell you that it is more or less your fault because your pool is to dirty or you must be doing something wrongNo offer to replace it or refund my moneyIn their mind there is no possible way this thing could be defectiveGuess what? It is possibleNot every machine that comes out of that warehouse is going to workJust like not every TV coming out of Best Buy is going to workI realize this is a no win situation for me but at least consumers who do their homework and look at reviews and reports about a company before they buy will see this report and think twice about dealing with this companyMight save someone a bit of aggravationNo body was ever verbally abusive, frustrated yesAt the end of Andy's conversation he was told I am sorry I can't help you and was told that several times throughout the conversationHe said F YOU and hung upHe did not say the wordHe said the letter F and the word youThe website says this cleaner works for ALL POOL SURFACESAll pool surfaces means it works on fiberglass, concrete, vinyl, tile, ect....all pool surfaces! No where on the website does it say will not work in above ground pool and the retailer told me it would work in my pool
Regards,
*** ***

To Polaris:
I am writing to express my concerns about a recent experience with your product I would like to bring to your attention the fact that I received extremely poor service from the motor on my PB4-(serial # ***) and now (serial # ***), which was purchased on May 26, & July 18, from Leslie's Pool in Conyers,GA & Pool Supply World
This letter is to notify you of my conversation on October 18, with Leslie's Pool and this is the second polaris purchased with a problem I am having with the motor smoking that I bought and was told it only carries a one year warrantyLeslie's Pool states that in order to have the unit replaced that I would have to pay full price for another unitI feel this is an internal issue with the polaris and as a consumer I feel I am not recieving a quality product that is advertised in you product
I am dissatisfied with your product because of the motor failureI have already attempted to reso

I have two LED pool lights and one went out with less than hours(stated 50,hours) and the second went out about days later Replacement cost with installation over $2,
The product does not come to close to living up to their advertising claim The number of complaints on the web is massive on this product I imagine they have a A+ rating is because they pay but bucks to the Revdex.com The first company that installed the replacement light told me that is is well known that this product fails often and after very limited use Class action?

Hello Revdex.com,
I have called Ms*** to get some details of the problemWe will be happy to work this out with the customerThank you and have a great day
*** ***

product is very cheap and will not work after monthsI called the manufacture for a warranty issue gave them the serial but now they won't help me without a receiptI asked them for help but still no help

Purchased a Zodiac/Polaris Spa Bubbler 1.5hp, 240v unit from *** *** *** in *** via the internet I had my licensed pool tech install item The unit shuts down after 2-minutes of use and is also very hot to the touch I attempted to return unit to Sunplay under their defective merchandise policy but they are refusing item and instruct me to follow up with Zodiac under their warranty policy I have spoke with Zodiac times concerning this issue, they inform me that I am required to have a Zodiac approved company service tech visit my house and diagnose unit prior to any warranty service This service visit will be at my cost I have used the Zodiac website to locate an approved dealer within miles of my house and called all three pool companies listed All three advised me they are a Zodiac authorized dealer but will not do warranty service calls

Dear Revdex.com,This customer unit is on under warranty as we stated in our first responseThe offer for a discounted replacement still stands

I am impressed with the response provided by Zodiac Pools Zodiac contacted me by phone and e-mail regarding my pool lights Zodiac shipped six replacement lights, of the latest design, and will pay to install the new lights Bravo Zodiac! And thanks for standing behind your product beyond the ‘routine’ warranty period. *** ***

*** pool came out on april 22nd to open my pool every thing went fine up untill we went to turn the heater on, *** service tech came out and checked it out and said my heat exchanger is bad but dont worry because you are still under the manufacture warranty I felt a sign of relief, a few days go by and I get a call from *** that the factory will not cover my heater, im on my own, well we are talking about a $10,heater that was built 5/20/less that years old, when you spend that much money I expect it to last a little longer than years,I ALSO HAD A 2ND OPNION COME OUT AND LOOK AT THE HEATER HE SAID I QUOTE " THIS IS A VERY UNSAFE HEATER DONOT RUN IT" the blame is improper water chemistry, after ready different reviews different reviews on other sights that's been there way out of not warranting the heaters, BUYERS BE WARE!!!!!!!! if NO RESOLUTION WILL BE DONE HERE I WILL HAVE NO CHOICE BUT TO PROCEED FURTHER WITH ATTORNY'S

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
However, I was never contacted by *** ***, so I am perplexed as to why she would state I was pleased with the outcomeI would say that once the unit is replaced, under warranty as stated, that it would be an agreeable solutionIt took over days, lots of chasing down on my part and a severe lack of communication on the part of Zodiac and their service partnersI’d not use the word pleased. Regards,
*** ***

I am a pool contractor in Jacksonville FlI purchased a GXI heater for a customerThe heater was installed as a replacement to an existing heaterThe heater came out of the box not functioningNo power to the unitI called the local gas heater repair company to evaluate the heater they stated the power control unit was bad as well as the transformerI immediately called the supplier to inform them of what was going on with the heaterI was asked to call the local warranty for *** so the unit could be repaired, a brand new $heater now needed parts replacedI asked the customer did they want to repair the brand new heater or would they want a new one of a different manufacturerOf course the homeowner wanted a different oneSo I began the process of ordering a different brand and getting the non functioning one picked upIn the mean time *** basically demanded that I allow them to repair the defective heater because they would have to scrap the heater if not, whic