Mr [redacted] and Zimbrick agreed on a settlement check Mrs [redacted] picked up the checked and the check was cashed.Zimbrick believes this case to be closedthank you!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]I disagree with Zimbrick’s answer! Let’s summarize this ticket, [redacted] Zimbrick lied to me and used my trust to sell me a car with mold They told me it was accident free, but I found out otherwise[redacted] Zimbrick lied to me when they attempted to fix the mold issue Then they lied at me again to fix mold issue[redacted] Boucher Hyundai fixed car the mold issue and noted to me that this car might have been in accident[redacted] Zimbrick REFUSED to apology of all damage they done to my[redacted] Zimbrick REFUSED to give me gas reimbursement money to drive to Boucher Hyundai which is a minute drive one way on highway road[redacted] Zimbrick REFUSED to fix car body[redacted] Zimbrick is not a trustworthy company in our State and has built their empire to make all of their citizens suffer.Hope all Wisconsin people to me aware of thisSeeking Revdex.com final decision on this Regards,
The customer was contacted the next day and we apologized for us not seeing the hail damage We told him that the damage was going to be repaired and it was He contacted me later and wanted to file a further complaint and I gave him Tom Zimbrick’s contact information He reached out to Tom explaining the entire story and said he would never come to Zimbrick again Tom responded to him and apologized for this not being caught ahead of time Tom said to the customer that he reviewed the situation with [redacted] on this matter Tom thanked the customer for bringing this to his attention and said this situation is not typical and is not a reflection of Zimbrick’s year longstanding history The customer responded to Tom’s email and thanked him for getting back to him so quickly, but said that Tom’s response isn’t good enough The customer said on December 2nd that he is going to contact the Revdex.com and Volkswagen Customer RelationsThank you!
The vehicle purchased by [redacted] was a Chevy Silverado with 111,miles on itZimbrick Reconditioning costs on this vehicle to set it up for sale was $3,in parts and labor We also completed a detail and PDR process on the vehicleThe vehicle was purchased by [redacted] *** and he took delivery on Feb 29th The buyer’s guide stated no warrantySigned off by purchaserAt time of delivery the tire light was onThe salesperson told the client if the light did not go off in the first day of driving to call and we would schedule it in to be reset at no cost to customerOn 3/the client tried to contact salesperson once without a voicemailIt was the salesperson’s scheduled day off Service department scheduled an appt at 5pm to drop off the truck for us to work on the following dayHe also wanted us to look at a noise from the brakes(Rear brake pads and drums were replaced during reconditioning) Promise date in our records was on 3/Customer was early for his appt at 5pmHe was then disgruntled because we did not work on his truck immediatelyAs previously stated we were going to return truck by promise date of 3/Customer called the GM of the company on 3/3/at 9:amCustomer stated he was not happy with his experience and was lied to by the salespersonThe sales manager contacted the customer and talked to him about his issuesWe said we would talk to service and immediately reach out to him to schedule a 2nd appt to drop off his vehicle to correct the tire light and brake concernWe promised to get him a service loaner and fill gas tank at no cost to customerDealership paid to fix a brake caliper that was misalignedDealership cleaned a bead on left rear tireDealership also goodwill a rattle under dash by replacing a knee bolsterService Porter was at the gas pump when customer arrived and was disgruntled he had to waitPlease allow us to help with questions
After consulting American Honda, it is our recommendation to repair the malfunctioning part which is the Air Conditioning Compressor Unit which is leaking.It would be a cost of $to the consumer Concerns with the AC unit has consistently been different at each visit The consumer has paid $out of their pocket for the AC issues...even though the car is years old with 110,miles on it.I would hope this will resolve any issues the client has with the vehicle and the AC unit
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Zimbrick did NOT respond to any of my concerns that I actually wrote about, FRAUD! They offered me wholesale for my vehicle, and they are not making good on the sale of a car that was fraudI am asking for a FULL REFUND of entire purchase price because my wife and I bought this car with the understanding that this was a CPO car and paid multiple thousands more for itGranted they did do all the warranty work, but they LIED and DEFRAUDED us by telling us it was a CPO car that was NOT CPO! If it was not a CPO car, then we would NOT have bought this truckIf Zimbrick did their due diligence, they would have noted that this car should never have been CPOMy wife and I had to spend $on tires because the tires were so worn on a car Zimbrick claimed to have at least 50% tread lifeZimbrick LIED and DEFRAUDED the community by saying they were Revdex.com accredited when they were NOT! Again, they used this information to gain our trust and close a financial deal when they knew they were not a reputable company and compliant with Revdex.comThey defrauded us by telling us the car was CPO when it wasn't, and that they were Revdex.com accredited when they weren'tFRAUDThey took what I said out of context to use against us! I went to a different dealership, Bergstrom Chevy because it was much closer to my home since we movedBergstrom is a CHEVY dealership, Zimbrick is a GMC dealershipI was told that Bergstrom could not service my car anymore because I am driving a GMC and not a ChevyWarranty clearly states that I must first go to a GMC dealership unless the car is not able to make it to a GMC dealershipIt was not that they could not keep me happy or chose not toit was that the contract says they could not I am still in good standings with Bergstrom Chevy of Middleton Wisconsin.Zimbrick feels that the "right" thing to do is to defraud us and lie, then try and not address the true issueWhat they are doing is not the "right" thing! Offering us to buy back our car at wholesale at $34,is not what the car is worthWe have to go replace this vehicle with a new one that will cost us $40,or moreHowever, we would never have bought this truck in the first place if Zimbrick did not DEFRAUD us!! We want $45,444, the entire cost of this transaction to be paid to us! This does not account for the $in tires we HAD to buy, the days off work I had to take off, the gas for all the days I had to go to the shop, and mileage put on the truck going to the shop consistentlyI have documentation date stamped proving they claimed they were Revdex.com Accredited as well as the CPO paperwork proving this was not a CPO truck Regards, Greg ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, this response was by the service department at Zimbrick and the satisfactory resolution was also done by the service departmentI was given apologizes by two of the people within the service department, including the service manager who respectfully reached out to me to make sure everything was good and apologize.What I am disappointed in and what will keep me from purchasing another car at this specific Zimbrick is that the mistreatment was done by the Sales Department but the service department was the one to apologize and put care into resolving my issueWhen you purchase a car and there are known issues with the vehicle, it is expected that if you're purchasing that vehicle by a well-known dealership that they would disclose said issuesAFTER I purchased the vehicle and complained about my car rolling back twice, my sales person admitted he knew about the problem with the emergency breakFor those who don't drive a manual car, it is very important to have a working emergency breakHe said it just needed to pulled tighter than most cars (the light came on when I pulled back and I did pull it back tightly), then why did he not disclose this before selling the car to meBecause he didn't disclose this information, my car almost rolled into traffic and crashedThen when I brought this up to him he also insulted me by implying that I just didn't know how to use my car (his exact wordingSo not only did he not disclose very important information to me before selling me the car, so at the very least I was aware of it and prepare, but he then insulted meI then asked to speak to his manager and his manager did not seem to care that his employee spoke to me that wayWhen I ran into problems and wrote this complaint, I had already left a voicemail for the sales manager and he never once reached out to me and still hasn't to this dayWhen my sales person saw me in the service center, while my car was being repaired, he just turned the other way and ignored meSo yes, I am happy and appreciative of the service departments response, but I am appalled at how the sales department responded and because of this, I would not recommend going to Zimbrick West to buy a used car and will not be going back myself Regards, [redacted]
Revdex.com:My wife and I are NOT satisfied with how Zimbrick dealt with the situation and their terrible attitudesWe felt that we should take the high road and take some money and never have to deal with the incompetency and lack of respect these people live byOur lives are better off by never having to deal with them again, and telling telling our friends, family and community never to go there for anythingwe are closing this case but feel that it was not settled to our satisfaction I have reviewed the response made by the business in reference to complaint ID [redacted] Regards, Greg ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below If you review the paperwork on record with Zimbrick Honda it is inconsistent with their response to resolve this matter Again, the AC was non functioning when it was received with miles on it Since that time the AC freon has been low every time it has been brought into Zimbrick to service the AC This would obviously mean that there is a leak somewhere that was never resolved The vehicle was brought into Honda for this same problem at the beginning of summer every year as well the end of summer into fall So, 1-times per year there was low freon in the vehicle If you look at the records there were many mentions of 'no leak found' The most recent statement 9/28/states "Evacuted system and found KG in system Unable to find visible leak at this time Inspected drainage tube and HVAC box as well as underneath car Inspected lines running from condenser to fire wall and back to compresser and NO LEAK WAS FOUNDAs well as inspected condensor." I find it odd that they are offering a new compressor because it is supposedly leaking? This contradicts the report There are many contradictions in the records for my vehicle which to me suggests that Zimbrick could not remedy the problem but refused to replace the unit in its entirety which should have been done in I am asking for a new AC system, both the compressor and condenser as well as any other components that could cause a the freon to drain to be replaced at no cost Furthermore freon is a hazardous gas and this should not be taken lightly that it has been leaking for years without remedy Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I will be looking for the check ($2501.00) in the mail later this week, thank you Regards, [redacted] r
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I am not aware of any scratches and I call you a liarand car scratch still in carabout car NASTY smell, it is there because you worker team UNABLE to resolve this issue because you company try to lie and deceived customer no winder people by cars out of your company [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
December 8, 2016 RevDex.com 2702 Internation Lane Suite 112 Madison, WI 53704 RE: [redacted] / 2013 Kia Soul Service [redacted] To Whom It May Concern: I am responding to a complaint that you forward to our... location by Ms. [redacted] . Ms. [redacted] purchased her 2013 Kia Soul from Zimbrick Hyundai West on 11/26/2016. The vehicle was purchased “As-Is” with no warranty from the manufacture or dealer. The after Ms. [redacted] took possession of the vehicle she contacted her sales consultant regarding the radio not working properly and a concern with the emergency brake. The sales consultant worked with his manager and they agreed to review the concern with the radio and emergency brake. After looking at the radio, it was determined that we need to order a replacement to fix the concern. This was agreed to as an act of good will for the customer. When ordering the radio thru our parts department using the vehicle VIN, the parts department had two options from the factory and did not clarify with the sales department if the vehicle had Bluetooth. The 2013 Kia Soul has two factory radios available depending on the original equipment and packages selected. The parts department mistakenly ordered the non Bluetooth equipped radio. The original radio that was being replaced had a small sticker on it that designated it as a Bluetooth radio. When the part was being installed, the technician did not notice the worn sticker on the radio he removed. After the radio replacement was competed and the vehicle returned, Ms. [redacted] noticed the lack of Bluetooth operation on the replacement radio. Upon Ms. [redacted] calling the dealership and speaking to the service manager about her concerns, he apologized for the mistake and inconvenience and immediately agreed to reorder to correct radio. Since receiving this complaint, Ms. [redacted] has returned and on 12/07/2016 the correct radio has been installed and is confirmed to be working. When dropping the vehicle for the correct radio, a loaner vehicle was provided at no charge to Ms. [redacted] . During this visit, the service manager also filled Ms. [redacted] fuel tank as an act of goodwill. At pick up of Ms. [redacted] ’s vehicle she was also informed that a $100 gift card to PDQ would also be sent to her address as an additional act of goodwill for her inconvenience. The second concern Ms. [redacted] had was with the operation of the emergency brake. While the brake was operational and safe, it had to be pulled to the maximum point to be properly engaged. The service department did make an adjustment to the cable tension so that you no longer had to pull the emergency brake to the highest point for proper engagement. This occurred when the incorrect radio was installed. When the correct radio was installed, no mention was made of a concern with the operation of the emergency brake after the original repair. In summary, an adjustment was made to the emergency brake cable tension and an error was made in ordering the correct radio for the vehicle. Once identified, the radio error was rectified and Ms. [redacted] was given a full tank of fuel for her vehicle and an additional $100 gift card to PDQ for her inconvenience for having to return more than once for the repairs to be completed. Both the service manager and I have apologized to Ms. [redacted] for her inconvenience. At this time we consider the manner resolved. Sincerely, [redacted] General Manager Zimbrick Hyundai West 608-729-6400
Customer concern was brake vibration and noiseCause found, rotors were pitted Technician road tested vehicle to replicate customer concernFirst thing they test is extreme braking to see if that improves condition by removing superficial rustIt did not so technician removed wheels and rotor shields to inspect front and back side of rotorTechnician found that the rotor had pitted on the back side and required replacement to resolve sound and vibrationCondition of front rotors was worse than rear and was the main cause of concernCalled customer to share recommendations and get approval for repairsGot approval from customer and followed BMW recommended repair planCustomer called back during repair and cancelled replacement of rear brakesWhen customer came in to pick up vehicle technician showed owner her actual front rotors and why replacement was recommendedWe take brake repairs very seriously and follow BMW recommendations for replacement which involves rotor and pad replacementAccusations are and offensiveWe have had open communication with customer from beginning of process throughout concernsPlease let me know if you have additional questionsSincerely, [redacted] General Manager Zimbrick BMWRimrock RdMadison, WI
To whom this may concern at the Revdex.com- First, we returned every call to these customersSecond, the damage was reported three days after their visitThese folks are not steady customers and boldly stated that they were out to “get” multiple companies .due to coolant and oil leaksThey did not purchase the vehicle from Zimbrick NissanOur employees stand by their recollection that the vehicle was not damaged while in our possessionGiven the nature of our interaction and lack of business relationship, we feel that we are not obligated to themNo repair of the damage was offered, nor will one be forthcoming Thank you for your time and effort regarding this matter [redacted] General Manager
Mr [redacted] and Zimbrick agreed on a settlement check Mrs [redacted] picked up the checked and the check was cashed.Zimbrick believes this case to be closedthank you!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]I disagree with Zimbrick’s answer! Let’s summarize this ticket, [redacted] Zimbrick lied to me and used my trust to sell me a car with mold They told me it was accident free, but I found out otherwise[redacted] Zimbrick lied to me when they attempted to fix the mold issue Then they lied at me again to fix mold issue[redacted] Boucher Hyundai fixed car the mold issue and noted to me that this car might have been in accident[redacted] Zimbrick REFUSED to apology of all damage they done to my[redacted] Zimbrick REFUSED to give me gas reimbursement money to drive to Boucher Hyundai which is a minute drive one way on highway road[redacted] Zimbrick REFUSED to fix car body[redacted] Zimbrick is not a trustworthy company in our State and has built their empire to make all of their citizens suffer.Hope all Wisconsin people to me aware of thisSeeking Revdex.com final decision on this Regards,
The customer was contacted the next day and we apologized for us not seeing the hail damage We told him that the damage was going to be repaired and it was He contacted me later and wanted to file a further complaint and I gave him Tom Zimbrick’s contact information He reached out to Tom explaining the entire story and said he would never come to Zimbrick again Tom responded to him and apologized for this not being caught ahead of time Tom said to the customer that he reviewed the situation with [redacted] on this matter Tom thanked the customer for bringing this to his attention and said this situation is not typical and is not a reflection of Zimbrick’s year longstanding history The customer responded to Tom’s email and thanked him for getting back to him so quickly, but said that Tom’s response isn’t good enough The customer said on December 2nd that he is going to contact the Revdex.com and Volkswagen Customer RelationsThank you!
The vehicle purchased by [redacted] was a Chevy Silverado with 111,miles on itZimbrick Reconditioning costs on this vehicle to set it up for sale was $3,in parts and labor We also completed a detail and PDR process on the vehicleThe vehicle was purchased by [redacted] *** and he took delivery on Feb 29th The buyer’s guide stated no warrantySigned off by purchaserAt time of delivery the tire light was onThe salesperson told the client if the light did not go off in the first day of driving to call and we would schedule it in to be reset at no cost to customerOn 3/the client tried to contact salesperson once without a voicemailIt was the salesperson’s scheduled day off Service department scheduled an appt at 5pm to drop off the truck for us to work on the following dayHe also wanted us to look at a noise from the brakes(Rear brake pads and drums were replaced during reconditioning) Promise date in our records was on 3/Customer was early for his appt at 5pmHe was then disgruntled because we did not work on his truck immediatelyAs previously stated we were going to return truck by promise date of 3/Customer called the GM of the company on 3/3/at 9:amCustomer stated he was not happy with his experience and was lied to by the salespersonThe sales manager contacted the customer and talked to him about his issuesWe said we would talk to service and immediately reach out to him to schedule a 2nd appt to drop off his vehicle to correct the tire light and brake concernWe promised to get him a service loaner and fill gas tank at no cost to customerDealership paid to fix a brake caliper that was misalignedDealership cleaned a bead on left rear tireDealership also goodwill a rattle under dash by replacing a knee bolsterService Porter was at the gas pump when customer arrived and was disgruntled he had to waitPlease allow us to help with questions
After consulting American Honda, it is our recommendation to repair the malfunctioning part which is the Air Conditioning Compressor Unit which is leaking.It would be a cost of $to the consumer Concerns with the AC unit has consistently been different at each visit The consumer has paid $out of their pocket for the AC issues...even though the car is years old with 110,miles on it.I would hope this will resolve any issues the client has with the vehicle and the AC unit
According to us, the matter is closed The customer is confusing numbers and vehicles from another Nissan dealership they shopped us against.thank you!
customer was going to be contacted to see if we could correct the issues
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Zimbrick did NOT respond to any of my concerns that I actually wrote about, FRAUD! They offered me wholesale for my vehicle, and they are not making good on the sale of a car that was fraudI am asking for a FULL REFUND of entire purchase price because my wife and I bought this car with the understanding that this was a CPO car and paid multiple thousands more for itGranted they did do all the warranty work, but they LIED and DEFRAUDED us by telling us it was a CPO car that was NOT CPO! If it was not a CPO car, then we would NOT have bought this truckIf Zimbrick did their due diligence, they would have noted that this car should never have been CPOMy wife and I had to spend $on tires because the tires were so worn on a car Zimbrick claimed to have at least 50% tread lifeZimbrick LIED and DEFRAUDED the community by saying they were Revdex.com accredited when they were NOT! Again, they used this information to gain our trust and close a financial deal when they knew they were not a reputable company and compliant with Revdex.comThey defrauded us by telling us the car was CPO when it wasn't, and that they were Revdex.com accredited when they weren'tFRAUDThey took what I said out of context to use against us! I went to a different dealership, Bergstrom Chevy because it was much closer to my home since we movedBergstrom is a CHEVY dealership, Zimbrick is a GMC dealershipI was told that Bergstrom could not service my car anymore because I am driving a GMC and not a ChevyWarranty clearly states that I must first go to a GMC dealership unless the car is not able to make it to a GMC dealershipIt was not that they could not keep me happy or chose not toit was that the contract says they could not I am still in good standings with Bergstrom Chevy of Middleton Wisconsin.Zimbrick feels that the "right" thing to do is to defraud us and lie, then try and not address the true issueWhat they are doing is not the "right" thing! Offering us to buy back our car at wholesale at $34,is not what the car is worthWe have to go replace this vehicle with a new one that will cost us $40,or moreHowever, we would never have bought this truck in the first place if Zimbrick did not DEFRAUD us!! We want $45,444, the entire cost of this transaction to be paid to us! This does not account for the $in tires we HAD to buy, the days off work I had to take off, the gas for all the days I had to go to the shop, and mileage put on the truck going to the shop consistentlyI have documentation date stamped proving they claimed they were Revdex.com Accredited as well as the CPO paperwork proving this was not a CPO truck Regards, Greg ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, this response was by the service department at Zimbrick and the satisfactory resolution was also done by the service departmentI was given apologizes by two of the people within the service department, including the service manager who respectfully reached out to me to make sure everything was good and apologize.What I am disappointed in and what will keep me from purchasing another car at this specific Zimbrick is that the mistreatment was done by the Sales Department but the service department was the one to apologize and put care into resolving my issueWhen you purchase a car and there are known issues with the vehicle, it is expected that if you're purchasing that vehicle by a well-known dealership that they would disclose said issuesAFTER I purchased the vehicle and complained about my car rolling back twice, my sales person admitted he knew about the problem with the emergency breakFor those who don't drive a manual car, it is very important to have a working emergency breakHe said it just needed to pulled tighter than most cars (the light came on when I pulled back and I did pull it back tightly), then why did he not disclose this before selling the car to meBecause he didn't disclose this information, my car almost rolled into traffic and crashedThen when I brought this up to him he also insulted me by implying that I just didn't know how to use my car (his exact wordingSo not only did he not disclose very important information to me before selling me the car, so at the very least I was aware of it and prepare, but he then insulted meI then asked to speak to his manager and his manager did not seem to care that his employee spoke to me that wayWhen I ran into problems and wrote this complaint, I had already left a voicemail for the sales manager and he never once reached out to me and still hasn't to this dayWhen my sales person saw me in the service center, while my car was being repaired, he just turned the other way and ignored meSo yes, I am happy and appreciative of the service departments response, but I am appalled at how the sales department responded and because of this, I would not recommend going to Zimbrick West to buy a used car and will not be going back myself Regards, [redacted]
Revdex.com:My wife and I are NOT satisfied with how Zimbrick dealt with the situation and their terrible attitudesWe felt that we should take the high road and take some money and never have to deal with the incompetency and lack of respect these people live byOur lives are better off by never having to deal with them again, and telling telling our friends, family and community never to go there for anythingwe are closing this case but feel that it was not settled to our satisfaction I have reviewed the response made by the business in reference to complaint ID [redacted] Regards, Greg ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below If you review the paperwork on record with Zimbrick Honda it is inconsistent with their response to resolve this matter Again, the AC was non functioning when it was received with miles on it Since that time the AC freon has been low every time it has been brought into Zimbrick to service the AC This would obviously mean that there is a leak somewhere that was never resolved The vehicle was brought into Honda for this same problem at the beginning of summer every year as well the end of summer into fall So, 1-times per year there was low freon in the vehicle If you look at the records there were many mentions of 'no leak found' The most recent statement 9/28/states "Evacuted system and found KG in system Unable to find visible leak at this time Inspected drainage tube and HVAC box as well as underneath car Inspected lines running from condenser to fire wall and back to compresser and NO LEAK WAS FOUNDAs well as inspected condensor." I find it odd that they are offering a new compressor because it is supposedly leaking? This contradicts the report There are many contradictions in the records for my vehicle which to me suggests that Zimbrick could not remedy the problem but refused to replace the unit in its entirety which should have been done in I am asking for a new AC system, both the compressor and condenser as well as any other components that could cause a the freon to drain to be replaced at no cost Furthermore freon is a hazardous gas and this should not be taken lightly that it has been leaking for years without remedy Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I will be looking for the check ($2501.00) in the mail later this week, thank you Regards, [redacted] r
The information we have provided is accurate and correct. We have no further comments!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I am not aware of any scratches and I call you a liarand car scratch still in carabout car NASTY smell, it is there because you worker team UNABLE to resolve this issue because you company try to lie and deceived customer no winder people by cars out of your company [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
December 8, 2016 RevDex.com 2702 Internation Lane Suite 112 Madison, WI 53704 RE: [redacted] / 2013 Kia Soul Service [redacted] To Whom It May Concern: I am responding to a complaint that you forward to our... location by Ms. [redacted] . Ms. [redacted] purchased her 2013 Kia Soul from Zimbrick Hyundai West on 11/26/2016. The vehicle was purchased “As-Is” with no warranty from the manufacture or dealer. The after Ms. [redacted] took possession of the vehicle she contacted her sales consultant regarding the radio not working properly and a concern with the emergency brake. The sales consultant worked with his manager and they agreed to review the concern with the radio and emergency brake. After looking at the radio, it was determined that we need to order a replacement to fix the concern. This was agreed to as an act of good will for the customer. When ordering the radio thru our parts department using the vehicle VIN, the parts department had two options from the factory and did not clarify with the sales department if the vehicle had Bluetooth. The 2013 Kia Soul has two factory radios available depending on the original equipment and packages selected. The parts department mistakenly ordered the non Bluetooth equipped radio. The original radio that was being replaced had a small sticker on it that designated it as a Bluetooth radio. When the part was being installed, the technician did not notice the worn sticker on the radio he removed. After the radio replacement was competed and the vehicle returned, Ms. [redacted] noticed the lack of Bluetooth operation on the replacement radio. Upon Ms. [redacted] calling the dealership and speaking to the service manager about her concerns, he apologized for the mistake and inconvenience and immediately agreed to reorder to correct radio. Since receiving this complaint, Ms. [redacted] has returned and on 12/07/2016 the correct radio has been installed and is confirmed to be working. When dropping the vehicle for the correct radio, a loaner vehicle was provided at no charge to Ms. [redacted] . During this visit, the service manager also filled Ms. [redacted] fuel tank as an act of goodwill. At pick up of Ms. [redacted] ’s vehicle she was also informed that a $100 gift card to PDQ would also be sent to her address as an additional act of goodwill for her inconvenience. The second concern Ms. [redacted] had was with the operation of the emergency brake. While the brake was operational and safe, it had to be pulled to the maximum point to be properly engaged. The service department did make an adjustment to the cable tension so that you no longer had to pull the emergency brake to the highest point for proper engagement. This occurred when the incorrect radio was installed. When the correct radio was installed, no mention was made of a concern with the operation of the emergency brake after the original repair. In summary, an adjustment was made to the emergency brake cable tension and an error was made in ordering the correct radio for the vehicle. Once identified, the radio error was rectified and Ms. [redacted] was given a full tank of fuel for her vehicle and an additional $100 gift card to PDQ for her inconvenience for having to return more than once for the repairs to be completed. Both the service manager and I have apologized to Ms. [redacted] for her inconvenience. At this time we consider the manner resolved. Sincerely, [redacted] General Manager Zimbrick Hyundai West 608-729-6400
Customer concern was brake vibration and noiseCause found, rotors were pitted Technician road tested vehicle to replicate customer concernFirst thing they test is extreme braking to see if that improves condition by removing superficial rustIt did not so technician removed wheels and rotor shields to inspect front and back side of rotorTechnician found that the rotor had pitted on the back side and required replacement to resolve sound and vibrationCondition of front rotors was worse than rear and was the main cause of concernCalled customer to share recommendations and get approval for repairsGot approval from customer and followed BMW recommended repair planCustomer called back during repair and cancelled replacement of rear brakesWhen customer came in to pick up vehicle technician showed owner her actual front rotors and why replacement was recommendedWe take brake repairs very seriously and follow BMW recommendations for replacement which involves rotor and pad replacementAccusations are and offensiveWe have had open communication with customer from beginning of process throughout concernsPlease let me know if you have additional questionsSincerely, [redacted] General Manager Zimbrick BMWRimrock RdMadison, WI
A check will be sent to [redacted] and [redacted] for $2,for reimbursement for transportation from Madison Wi to Fargo ND.?
To whom this may concern at the Revdex.com- First, we returned every call to these customersSecond, the damage was reported three days after their visitThese folks are not steady customers and boldly stated that they were out to “get” multiple companies .due to coolant and oil leaksThey did not purchase the vehicle from Zimbrick NissanOur employees stand by their recollection that the vehicle was not damaged while in our possessionGiven the nature of our interaction and lack of business relationship, we feel that we are not obligated to themNo repair of the damage was offered, nor will one be forthcoming Thank you for your time and effort regarding this matter [redacted] General Manager
We have no response! The client purchased a car at another dealership