Zija International, Inc.

The customer has been issued a 100% refund

Based on the Customer’s complaint, we have performed an extensive investigation into her claimsThe following are our findings as it relates to a number of her claimsTo begin, the Customer has been a customer and distributor of our Company since March of From that date, the Customer has
not purchased $worth of productA total of $worth of product has been purchased, with the first order of $being paid for by another DistributorThus, the Customer has personally only purchased $of Company productIn addition, the Customer has been paid commissions by the Company of at least $ The Customer claims that she contacted the Company on June 1st and June 25th, but there is absolutely no record of any communication with the Company on June 25thAdditionally, during the Customers entire months and continuous orders where she was consuming our products, she has never emailed or verbally contacted the Company to complain about any negative reaction to Company productsYet, the Customer was collecting commission payments from the Company, and she called in to verify correct commission paymentsThe Customer claims to have made a written request for her information be removed from our database, yet an entire database and recorded call review show not a single verbal or written request of the aforementioned requestIf she had made the request, we would have easily and quickly compliedThus, due to the Customer’s unsupported claims in every aspect, the Customer having been paid commissions by the Company, and the Customer not following a very clear Company return policy, the Company will not be refunding any amount to the CustomerThe Company is generally willing to help those individuals who have legitimate complaints, and to error in favor of the customerHowever, the evidence overwhelmingly supports the conclusions that the Customer has not been truthful and is likely trying to take advantage of the Company, even after having one of her order paid for by another person and having received commission payments by the Company

The customer's full refund has been submittedOnce processed, the refund will be visible on the account in the new few days

Complaint: ***
I am rejecting this response because: I don't feel I should pay any of the shipping charges to me or to return the product. I filed a dispute with my bank and they issued a full refund. Upon receipt of 100% of my money back including the shipping charge to me, and a return shipping label, I will cancel the dispute with my bank and send their product back, however, I do not trust them to return my money since they have lied. They said in last response that they tried calling me back and I never returned their call when in fact I called them before I ever filed a complaint with the Revdex.com or a dispute with my bank and they only called me after getting notification of complaints, they left a message on my phone and I returned the callI was told I would have to pay the shipping charges both ways and I refused. I don't know why their records do not show I changed my auto ship but on my end it showed both were changed and I also double checked because I had gotten shipments before even after I had changed them to come at a later date so I wanted to make sure I was not getting anything for awhile so I went in to change to the latest date possible. On my end both accounts showed the auto ship was changed to July, therefore that is what I went by, but if not showing on their end I guess that is how they can automatically ship products and expect you to pay for something not wanted during that time and that is a ripoff. If in the past I had not gotten orders that came even though the date was changed I may not would have thought to double check the dates but after being sent orders wrong in past, I wanted to make sure they would not ship. Therefore, I am not cancelling the dispute with the bank and take a chance they don't refund all of my money
Sincerely,
Jennifer ***

The Company’s products are dietary supplementsPer the Food & Drug Administration’s (FDA) own website, dietary supplement manufacturers and distributors are not required to obtain approval from the FDA before marketing and selling dietary supplementsHowever, the Company utilizes an NSF certified, pharmaceutical grade manufacturing plant to make its dietary supplements and to ensure that its products are safeAdditionally, the Company follows all required dietary supplement product claim rules, ingredient listing and its products comply with the Federal Food, Drug, and Cosmetic Act and FDA regulations in all other respectsBased on the Customer’s own words, and verified by the Company’s system, the Customer has never spoke with a Company representative by phone or email about alleged product issuesThe Company’s website has neither been down nor is it difficult to cancel, change or postpone a product order by a simple email or phone callThe Customer was required to read and accept the Company’s return policy before purchasing Company productThe Customer has not, at any time since her last order on May 22, 2017, followed the Company’s product return policyThe Company has a simple day product return policy, which she is almost days beyond the cutoffThe Customer requests a $1,refund, when, as stated clearly before, the Customer has only personally spent $Since the Customer has already received $in commissions from the Company, which would be required to be returned in full if a refund is given, that would leave a maximum refund balance of $Although the Customer has not followed the Company’s return policy in the slightest, in an attempt to resolve this issue, the Company will allow a 90% refund, minus shipping, on all returned, unopened and resalable product up to a maximum refund of $If the product is not returned unopened and in resalable condition, then no refund will be given as would be the case with any company

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

A resolution has been reached regarding this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We have attempted to contact the consumer by phone/email numerous times to address her concerns with no responseAlthough our computer records clearly show that the consumer did not, in fact, cancel her order and that she refused a 100% refund, in an attempt to help the consumer, we have made an
exception to our policy and sent a prepaid shipping label to her email address on fileOnce we have received the returned product in resaleable condition, a refund will be processed

The Company has tried to contact the Customer multiple times by phone and email, and Customer has not responded. The product sent to her was set up with her sponsor during her initial order. Since Customer did not wait for a Customer Service agent by phone or email the Company, we could not inform...

her of this fact. We have refunded her order and require that Customer follow standard refund policy and return the product she received.

Complaint: [redacted]
I am rejecting this response because: Zija is accusing me of just trying to take advantage, which is not the case. This clearly tells me that Zija is not interested in their consumers or distributors, only money they make! I texted Mike M[redacted] June 25th to very nicely remove me from their system. He ignored me. I did call Corporate and was left on hold and forgotten. I may not be perfect at wording things, but I am telling you that these products have made me so sick. I began to feel more and more terrible the longer I consumed the products. I was told again and again to double the usage!! I questioned that mentality but decided to try doing that, but it made me worse than I started out. I was told that my body had to detox which would make me feel terrible, but this is called herxing.  I am meeting with different doctors now who are saying that I have symptoms of an auto immune disease, and that the Zija products can be very hazardous to many people and have adverse reactions for people with certain conditions. My body reacts differently in that I  started out feeling okay, then the body over exerted and starts to feel worse. The products have side effects from ingredients that they don't warn you about such has 100-200 gms of caffeine/stimulants, lead and herbs that can be toxic...they aren't FDA approved! They should not be pressuring people into buying nor promising that it heals everyone of almost every health issue. I only called to verify commission amounts because I needed to clarify what I was being told by my rep. My rep told me that I would receive 50% commission from my one referral, which would have been at least $600. Then I was told I would have to spend $600 worth of products to get the commission! I was pressured into doing so, and have been stuck with products that I cannot use. Their website is often down and it has been difficult for me to track exactly the amount they auto-shipped to me and charged my card. If it's $1,000 then fine. But I am talking to my attorney who is saying that I am the one being taken advantage of - making money off of me, and selling products that can make people sick. I don't want any of these products lining my shelves, and ask they reimburse me for $1,000.
Sincerely,
[redacted]

A review of the Customer’s phone call with Zija’s Customer Service agent clearly shows that the Customer was informed that she could delay her order (instead of cancellation) to a later date so she could decide if she still wanted the product. The Customer elected follow the agent’s suggestion...

instead of full cancellation. The agent repeated, multiple times, that the Customer’s order would be pushed out to October 31, 2016, at which time her credit card would be charged. The Customer confirmed with the agent that she understood the October 31, 2016 date and the Customer asked if she could call in any time before that date to cancel the order. The agent confirmed that she could call in and cancel before said date. It appears the Customer forgot to cancel the order and was subsequently sent product and charged for said product. We understand that accidents happen, and we’re willing to refund the Customer the full amount. However, the Customer has filed a chargeback with her bank; therefore, we are prohibited by her bank from refunding the amount requested. If the Customer contacts her bank and recalls the chargeback, Zija can provide a full refund in a more expeditious manner.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Consumer has been refunded for the only 2 charges of record originating from Zija International, which occurred in May (not 3 months). His account has been terminated and all payment information removed.

Notwithstanding the irrefutable computer evidence including screenshots and consumers documented changes to her and her husband's accounts showing that consumer failed to change her product Autoship to July 5 (which she did for her husband's account), but instead changed hers to June 1, our Company has gone above and beyond our refund policy to offer her both a 100% refund and have already sent her a prepaid shipping label to return the product at no cost to her. We have received confirmation that consumer has filed a charge back with her bank, which prohibits our Company from being able to refund the consumer. Should consumer desire a refund, she will need to cancel the charge back with her bank allowing our Company to proceed with a refund. In the event that the charge back remains, we have no choice but to follow charge back procedures per her bank's instructions. However, in no circumstance will a refund be processed until the product is returned using the prepaid shipping label. This is standard procedure followed by all reputable companies. Holding our product hostage until a refund is finalized is neither professional or warranted especially since our Company has demonstrated an exceptional amount of understanding towards her requests. We look forward to reaching a resolution to the matter, but one cannot be reached in the manner in which the consumer proceeds.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. As suggested I called my CC comp to cancel my despute claim, so Zija can process my refund. BTW, with regards to Zija's responds, when I called to cancel they suggested to hold my account but I specifically said to cancel because we do not want to do business with them anymore. During my call I was told our conversation is recorded,  so I don't know why they return the blame on me that I forget. I don't appreciate that I look like I'm lying. Anyways I will check with my CC again in few days if they already process my refund. I appreciate your quick action.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  The company lied, they contacted me once and left a message on my machine which I returned and that was only after I filed this complaint and that is when they offered  to give 100% of product back but wanted me to pay the shipping charges.  I did not accept this because I don't feel I should have to pay any of the charges.  I went in and changed both mine and my husbands autoship on the same day and they both showed on my end that they would not ship until July.  This is not the first time I received a shipment from this company that wasn't supposed to ship at that time.  I have disputed the charges with my bank as well.  I told the company the night I called them that I would gladly ship the product back but was not paying the shipping charges. This is not the first time that I have received a shipment that was not scheduled and I never said anything or sent it back but this time I made sure both had been changed.  If I had ordered the wrong product and needed to ship it back I would have paid the shipping charges  but not for something that I changed.   Also, I don't trust them to refund my money so when my money is refunded 100% including the shipping charge and I get a shipping label to return the product it will be returned but I am not returning it until the money has been refunded.  The original package they sent has not even been opened.
Sincerely,
Jennifer [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We have reached out to the customer and reached a course of resolution.