Zienert Sprinklers Reviews (1)
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Zienert Sprinklers Rating
Address: 421 Camelot Dr, Shelby Township, Michigan, United States, 54935-8335
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We have received your letter dated March 22, 2018
regarding complaint ID [redacted]. We have taken this opportunity to review this
concern and to reach out to the patient directly as requestedAfter review, we
did verify that a statement for dates of service December 13th and
22nd was sent on...
January 30th . Our online payment system
is set up for patients to make a full payment unless they are enrolled in a
payment plan. When Ms. [redacted] tried to make a partial payment the system
would not allow her to do such as she was not set up on a payment plan. Our
financial office has reached out to her and discussed available options with
her. It was also confirmed with the patient that her account has not been sent
to collections and the delinquency message included in her statement was due to
the previous balance not being paid in full and not having an established
payment plan.Our online payment
system corresponds to the statement balance that is updated monthly. When a
patient makes a payment, they will not see the update online until the next
month's statement is prepared and mailed to the patient. This information was
discussed with Ms. [redacted] when the financial office spoke with her.
Additionally, we apologized to the patient as we understand that billing
systems and an online process may be frustrating. We did explain that the
patient could call our business office at any time to receive an updated
balance or to make a payment.In the complaint
filed, the patient also indicated concerns with the phone numbers listed on her
statements. We have reviewed this information and were able to confirm the
numbers listed are accurateAfter speaking
with this patient, we feel that all concerns have been addressed to the best of
our ability. All options have been explained to the patient. We did apologize
for not meeting her needs and expectations. We appreciate that this was brought
to our attention and we were allowed the opportunity to review her concerns
further.