Zibby

[redacted] , thank you for your feedback regarding your leaseWe take your feedback seriously and apologize for any information that was provided incorrectly to youWe have made internal changes to our process and provided the necessary feedback to ensure these types of issues do not occur in the futureWe see that you have since paid off your lease and the issue was resolved on by a managerIf you have any additional questions or issues, please let us know by calling us at ###-###-#### Tell us why here

Revdex.com:The company has closed my account ending my contract.
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
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*** *** we would be more than happy to discuss how your lease works and the options you have to make paymentsOur lease terms do include monthly payments and the payment amount can increase over time given different factorsTo provide a specific update and response to your concern please give
our team a call at ###-###-#### and ask for any member of our supervisor team to help youWe are more than happy to work with you to better service your lease and help resolve any additional issues or concerns you may have. Thank you, Zibby

[redacted], thank you for your feedback regarding your lease. We take your feedback seriously and apologize for any information that was provided incorrectly to you. We have made internal changes to our process and provided the necessary feedback to ensure these types of issues do not occur in...

the future. We see that you have since paid off your lease and the issue was resolved on 7/**/2017 by a manager. If you have any additional questions or issues, please let us know by calling us at ###-###-####.  Tell us why here...

We are responding to the Customer review.  The customer opened a lease with Zibby on November [redacted] through Sears Online.  On November, [redacted], the customer contacted Zibby Customer Service advising us that she went to the Sears store to pick up her merchandise but there was no record of the...

customer’s account.   Zibby Customer Service contacted Sears to determine the status of the lease.  A response was sent from Sears on November [redacted] confirming that the lease could be cancelled and a refund could be issued.  We have contacted the customer to advise her that her lease was cancelled and the refund was processed.  We believe that the customer now considers the matter settled and is happy with the resolution.