ZEROREZ® of St. Louis

Good morning, Thank you for taking the time to let us know the feedback from your recent service. Here at Zerorez we have a 30 day service guarantee policy. Before any monetary refund can be given we need to be able to come out and assess and re-clean the areas of concern. According to our records...

when the initial call of concern was received we were told that a conversation with a spouse was needed and we would be contacted in regards to setting the follow up appointment. We want nothing but clean surfaces for our customers and will go to lengths to make that happen. We know moving into a new home is an exciting event but also comes with it's own challenges which we encounter as well when cleaning a property a customer is somewhat unfamiliar with. We also see there was some upholstery that was cleaned as well with this service. Are there any concerns with with the upholstery? Please give us a call at [redacted] and request to speak with our Customer Relations Manager to determine next best action steps. Thank you again for your time and patience.