ID# [redacted] Customer: [redacted] To whom it may concern, Mr [redacted] hit a deer and brought his vehicle to our garage [redacted] Insurance was contacted and an estimate was written [redacted] Insurance had used aftermarket parts in their estimate and we repaired the vehicle according to [redacted] Insurance proceduresMr [redacted] complained to [redacted] Insurance about the use of aftermarket parts on his repair and we were contacted by [redacted] Insurance to replace the aftermarket parts'with OEM partsSo again we repaired the vehicle, only this time with OEM parts.Vehicle repair was finished using OEM parts and Mr [redacted] was called to pick up his vehicleMr [redacted] arrived to get his vehicle and became upsetMr [redacted] started to verbally abuse my Repair Shop Manager at a noise level loud enough to be heard by my Service Department staff who are located yards away in another buildingMr [redacted] 's choice of language was unacceptable for any sailor on a ship full of drunks, let alone at a business located in a public settingFor this action, I am forbidding Mr [redacted] from ever doing business at Zeigler Chevrolet, Incagain, and furthermore, I am requesting a personal apology from Mr [redacted] to my Repair Shop Manager.After Mr [redacted] .calmed down, we agreed to align a few points at the front bumper locationWe aligned the front bumper "gaps" and took another look at the painted hoodI personally looked at the hood and deemed it perfectWe called Mr [redacted] 's [redacted] Insurance representative and requested he stop at our location to review our repair of Mr [redacted] 's vehicleThe [redacted] representative agreed with our findings that Mr [redacted] s repair and paint work was perfect and reflects the professional quality of workmanship that we are known for.I personally spoke to Mr [redacted] 's wife and explained to her what we did to try and make Mr [redacted] happyI also explained that I, and the [redacted] representative, viewed the paint work on their vehicle and deemed the work as a perfect matchI then thanked Mr [redacted] 's wife and told her the vehicle is ready for pick up.In conclusion, I again would like to reflect my opinion as owner of Zeigler Chevrolet, IncI would be happy to personally have the opportunity to request that Mr [redacted] never do business at Zeigler Chevrolet, Incagain, and as long as I am owner of Zeigler Chevrolet, Inc., I will personally see that Mr [redacted] will never be allowed to do business with my company againMr [redacted] 's actions go above and beyond what a customer should be allowed to do at a public place of businessZeigler Chevrolet, Incwill not pay one penny towards Mr [redacted] 's repair or inconvenienceMr [redacted] 's dispute is with his Insurance Company and not Zeigler Chevrolet, Inc.Thank You, [redacted]
ID# [redacted] Customer: [redacted] To whom it may concern, Mr [redacted] hit a deer and brought his vehicle to our garage [redacted] Insurance was contacted and an estimate was written [redacted] Insurance had used aftermarket parts in their estimate and we repaired the vehicle according to [redacted] Insurance proceduresMr [redacted] complained to [redacted] Insurance about the use of aftermarket parts on his repair and we were contacted by [redacted] Insurance to replace the aftermarket parts'with OEM partsSo again we repaired the vehicle, only this time with OEM parts.Vehicle repair was finished using OEM parts and Mr [redacted] was called to pick up his vehicleMr [redacted] arrived to get his vehicle and became upsetMr [redacted] started to verbally abuse my Repair Shop Manager at a noise level loud enough to be heard by my Service Department staff who are located yards away in another buildingMr [redacted] 's choice of language was unacceptable for any sailor on a ship full of drunks, let alone at a business located in a public settingFor this action, I am forbidding Mr [redacted] from ever doing business at Zeigler Chevrolet, Incagain, and furthermore, I am requesting a personal apology from Mr [redacted] to my Repair Shop Manager.After Mr [redacted] .calmed down, we agreed to align a few points at the front bumper locationWe aligned the front bumper "gaps" and took another look at the painted hoodI personally looked at the hood and deemed it perfectWe called Mr [redacted] 's [redacted] Insurance representative and requested he stop at our location to review our repair of Mr [redacted] 's vehicleThe [redacted] representative agreed with our findings that Mr [redacted] s repair and paint work was perfect and reflects the professional quality of workmanship that we are known for.I personally spoke to Mr [redacted] 's wife and explained to her what we did to try and make Mr [redacted] happyI also explained that I, and the [redacted] representative, viewed the paint work on their vehicle and deemed the work as a perfect matchI then thanked Mr [redacted] 's wife and told her the vehicle is ready for pick up.In conclusion, I again would like to reflect my opinion as owner of Zeigler Chevrolet, IncI would be happy to personally have the opportunity to request that Mr [redacted] never do business at Zeigler Chevrolet, Incagain, and as long as I am owner of Zeigler Chevrolet, Inc., I will personally see that Mr [redacted] will never be allowed to do business with my company againMr [redacted] 's actions go above and beyond what a customer should be allowed to do at a public place of businessZeigler Chevrolet, Incwill not pay one penny towards Mr [redacted] 's repair or inconvenienceMr [redacted] 's dispute is with his Insurance Company and not Zeigler Chevrolet, Inc.Thank You, [redacted]