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Zeb's Restaurant & Bar

3431 Mountain View Blvd, Angel Fire, New Mexico, United States, 87710

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Reviews Restaurants, Bar, Grill Zeb's Restaurant & Bar

Zeb's Restaurant & Bar Reviews (%countItem)

We had the worst experience while on vacation with family. Was treated horrible by Luis when asking a question regarding the meal we received. I ordered the Texas size portion of the chicken fried steak, it was $2.00 more than the regular chicken fried steak. When my meal came, the chicken fried steak was the exact same size as the regular chicken fried steak that a party at my table had ordered. I asked the waitress about it and her response was that it was up to the cook. I said then let me speak to the cook because why was I paying more money for the same size chicken fried steak that was cheaper. She returned with a guy that helped her carry out food. Neither of them said anything about who he was. I had asked him if he was a manager and he said, "yes". I said, "okay, did she explain the situation to you"? He said, "yes". I said, Okay, can you please explain to me why you are charging $2.00 more for the Texas size chicken fried steak and it comes out the exact same size as the regular chicken fried steak"? He said, "no it's not the same size." I said, "yes it is". I'm trying to explain to him that maybe they gave us the wrong one. He then said, "well, then I'll charge him the $2.00." That was absurd! He kept arguing with me and the other parties at my table that were trying to explain to him that the chicken fried steaks were the exact same. I asked if he could take the $2.00 off and just charge me for the regular and he said no he would not do that and continued to argue with me that they were not the same size. I said, "all I was wanting was the $2.00 off since I didn't get what I had ordered and the way he was talking to me, he was about to take my meal off." He then said, "no I'm not doing that either." I said, "are you seriously going to argue with your customers and treat us like this"? He then came and stood behind me making me feel very uncomfortable and threatened while he continued to argue with me. I told him, "you need to walk away". It took me telling him 4 times to walk away before he would. I was so upset and uncomfortable by him that I walked outside and got in my car. I didn't get to enjoy my family nor did I get to eat. I sent a message asking the owner to contact me to discuss the situation and never heard from anyone.

Zeb's Restaurant & Bar Response • Feb 28, 2019

In response to this complaint I am sorry they had to go threw this. Luis is not a manager he couldn't have done anything . He was wrong to do or say what he did I had a talk with him he did not handle this right . I understand how you feel , I am sorry for the inconvenienced, *** I will make this right ,Refund if desired sincerely , Sam

Customer Response • Feb 28, 2019

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me. I appreciate the owner, Sam, responding and speaking with Luis. I would like to be refunded do to the nature of this situation.

Regards

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Address: 3431 Mountain View Blvd, Angel Fire, New Mexico, United States, 87710

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Fax:

+1 (575) 377-8005

Web:

www.manta.com

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Shady, yet now dead: once upon a time this website was reported to be associated with Zeb's Restaurant & Bar, but after several inspections we’ve come to the conclusion that this domain is no longer active.


This website was reported to be associated with Zeb's Restaurant & Bar.


This website was reported to be associated with Zeb's Restaurant & Bar.



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