Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Ok I will I'm in the hospital right so I'm not on my phone much but as soon as I feel a little better enough focus I will callThank you so much for trying to work this outIt may be later on today if not I'll call tomorrow
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Thank you for reaching out to me but I did look at the receipt because the guy kept telling me the phone was and on the sign it showed dollarsAnd on the reciept it shows the phone is but other extra charges that are unknown (suppose to be bluetooths) that I didn't want nor buyI don't want anything freeI just want was I was overchargedIf This is how this issue is going to resolve I'll see you in courtIf this was handle differently and the store manager would have met with me or rewind the cameras back in time to see I didn't buy the bluetoothsThe Revdex.com would not be involveI bet hell think twice next time for trying to scam a customerAin't no telling how people has been through this and just hasn't saidThank you but I'll see u in court
Attached is a copy of my receiptThe only issue of the matter is I was over charged and never refunded my moneyFinally when the company pulled the receipt they see that I brought bluetooths and I brought none what so everJust Phone and service no bluetooths nor activation was mentioned at the time either.But someone by the name of [redacted] got in contact with me and stated the company agreed to pay months of my bill even though it still doesn't add up to the total I was overchargedI asked if he could pay months instead of because that will pretty much cover my overcharged amountBut he stated the company only agreed to one month and he fought for monthsWhich leaves lose for meI don't agree with the decision because I was charged dollars more not But the company agreed to pay months and I'm at a lose off still
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint And to whom this may concernIsn't that just great that your camera system only holds up to days but I bet if someone stole from yallThe cameras would have been no question to be pulledI asked long time ago when this incident was going on within the day period to have the cameras pulledI couldnt get any corporation from the actual store managerBut its okay I will make a police report and already started my small claims caseAnd I have witness who was with me in the store so they know all what I had which was only a phoneNo bluetoothsDon't you think if I really was trying to scam a companyI wouldn't be going to this extreme of the Revdex.com or courtThis crazyMoney doesn't grow on trees but I willing to put up a good fight for something like thisAint no telling how many people has been done like this
Sent: Wednesday, March 04, 7:PMTo: drteamSubject: ID # [redacted] To Whom it May Concern; I am replying about ID number [redacted] I personally took my time to look over this case.She is right that [redacted] has days return promise but on Phones and Service only.We did offer to return $for Phone and Service.Even though we have no refund or exchange policy on our Accessory as it clearly mansion on the receipt we offered her to bring the Accessory back and we will refund that amount too she started blaming on the employee that he pocketed the money and he never gave her the stuff That employee had been with our company for over years and we never had a complain about this employee as we take this matter very seriouslySo our offer is still on the table bring back the stuff and we will refund the amountHow can you spend sum hundred dollars and don't know what are you getting I think she just ran out of money and trying to pull a scam on usPlease feel free to let me know if you guys have any further questions BEST REGARDS [redacted] * [redacted] www.freerepairphones.com
Sent: Friday, March 13, 5:PMTo: drteamSubject: ID *** To Whom it May Concern; We were unable to review the video because our camera system does not hold more then daysAlso its our store policy that clearly mansion that there is no refund or exchangeAlso we will not except any threats as we are prepared to go in court as well because it clearly mansion on the receipt of our store policyHow can you spend or so dollars and would not check your receipt at the time of delivery .If customers wants to resolve this issue in professional manner I will go extra mile to help the customer out BEST REGARDS
*** ***; Thanks for your reply I went through your invoice and on the acount it shows that you Bought the phone got the activation done paid the first month bill and added insurance on your acount am I correct? BEST REGARDS *** IRY Wireless Inc
*** ***; Even though Head office only Approved month but I went extra for your inconvenient and got months approved I hope you are felling better Regards ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Hi yes that is true but I wasn't told about an activation fee and I had called *** and the policy said if the store does a activation its no more than so in the end I'm still overcharged
Sent: Friday, March 20, 6:PMTo: drteamSubject: ID # *** Dear Customer; I am sorry you have to go through thisBut at the same time such a big amount and you did not check the invoice before leaving is quite arguableBut anyways we believe in satisfying our customer this is going to be our last email trying to resolve your issue by offering you free Bluetooth ,Case and Aux cableThis offer does not mean we are guilty of any thing just trying to take care of our customerYou can contact us at *** and we will take care of itBEST REGARDS IRY Wireless Inc*** *
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint Regards,IM NOT SATISFIED WITH THE RESULTS I WANT THE CAMERAS PULLED IMMEDIATELY TO SEE WHAT ACCESSORIES I GOTALL I BROUGHT WAS A PHONENOTHING ELSE WAS BROUGHTIF THIS CONTINUES AND HE CONTINUES TO SAY I BROUGHT THESE ACCESSORIES I WILL MAKE A POLICE REPORT FOR THEFT AND THEN WE WILL HAVE NO CHOICE TO HAVE THE CAMERAS PULLEDAND IF THIS DOES NOT RESOLVED THE ISSUE I WILL TAKE IT TO COURTI HAVE NO PROBLEMTHANK YOU
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
And to whom this may concern...
Isn't that just great that your camera system only holds up to 5 days but I bet if someone stole from yall. The cameras would have been no question to be pulled. I asked long time ago when this incident was going on within the 7 day period to have the cameras pulled. I couldnt get any corporation from the actual store manager. But its okay I will make a police report and already started my small claims case. And I have 3 witness who was with me in the store so they know all what I had which was only a phone. No bluetooths. Don't you think if I really was trying to scam a company. I wouldn't be going to this extreme of the Revdex.com or court. This crazy. Money doesn't grow on trees but I willing to put up a good fight for something like this. Aint no telling how many people has been done like this.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
Ok I will I'm in the hospital right so I'm not on my phone much but as soon as I feel a little better enough focus I will call. Thank you so much for trying to work this out. It may be later on today if not I'll call tomorrow
Sent: Monday, March 23, 2015 5:03 PMTo: [redacted]Cc: drteamSubject: Re: Complaint # [redacted] [redacted]; Thanks for your reply . I went through your invoice and on the acount it shows that you Bought the phone got the activation done paid the first month bill and added insurance on your acount am I correct? BEST REGARDS [redacted] IRY Wireless Inc. [redacted]
Sent: Wednesday, March 04, 2015 7:15 PMTo: drteamSubject: ID # [redacted] To Whom it May Concern; I am...
replying about ID number [redacted]. I personally took my time to look over this case.She is right that [redacted] has 7 days return promise but on Phones and Service only.We did offer to return $159 for Phone and Service.Even though we have no refund or exchange policy on our Accessory as it clearly mansion on the receipt we offered her to bring the Accessory back and we will refund that amount too she started blaming on the employee that he pocketed the money and he never gave her the stuff . That employee had been with our company for over 3 years and we never had a complain about this employee as we take this matter very seriously. So our offer is still on the table bring back the stuff and we will refund the amount. How can you spend 3 sum hundred dollars and don't know what are you getting I think she just ran out of money and trying to pull a scam on us. Please feel free to let me know if you guys have any further questions. BEST REGARDS [redacted]
[redacted] * [redacted] www.freerepairphones.com
Attached is a copy of my receipt. The only issue of the matter is I was over charged and never refunded my money. Finally when the company pulled the receipt they see that I brought 3 bluetooths and I brought none what so ever. Just Phone and service no bluetooths nor activation was mentioned at the time either.But someone by the name of [redacted] got in contact with me and stated the company agreed to pay 2 months of my bill even though it still doesn't add up to the total I was overcharged. I asked if he could pay 3 months instead of 2 because that will pretty much cover my overcharged amount. But he stated the company only agreed to one month and he fought for 2 months. Which leaves 100 lose for me. I don't agree with the decision because I was charged 250 dollars more not 150. But the company agreed to pay 2 months and I'm at a lose off 100 still.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
Thank you for reaching out to me but I did look at the receipt because the guy kept telling me the phone was 299 and on the sign it showed 99 dollars. And on the reciept it shows the phone is 99.00 but 2 other extra charges that are unknown (suppose to be bluetooths) that I didn't want nor buy. I don't want anything free. I just want was I was overcharged. If This is how this issue is going to resolve I'll see you in court. If this was handle differently and the store manager would have met with me or rewind the cameras back in time to see I didn't buy the bluetooths. The Revdex.com would not be involve. I bet hell think twice next time for trying to scam a customer. Ain't no telling how people has been through this and just hasn't said. Thank you but I'll see u in court.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Ok I will I'm in the hospital right so I'm not on my phone much but as soon as I feel a little better enough focus I will callThank you so much for trying to work this outIt may be later on today if not I'll call tomorrow
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Thank you for reaching out to me but I did look at the receipt because the guy kept telling me the phone was and on the sign it showed dollarsAnd on the reciept it shows the phone is but other extra charges that are unknown (suppose to be bluetooths) that I didn't want nor buyI don't want anything freeI just want was I was overchargedIf This is how this issue is going to resolve I'll see you in courtIf this was handle differently and the store manager would have met with me or rewind the cameras back in time to see I didn't buy the bluetoothsThe Revdex.com would not be involveI bet hell think twice next time for trying to scam a customerAin't no telling how people has been through this and just hasn't saidThank you but I'll see u in court
Attached is a copy of my receiptThe only issue of the matter is I was over charged and never refunded my moneyFinally when the company pulled the receipt they see that I brought bluetooths and I brought none what so everJust Phone and service no bluetooths nor activation was mentioned at the time either.But someone by the name of [redacted] got in contact with me and stated the company agreed to pay months of my bill even though it still doesn't add up to the total I was overchargedI asked if he could pay months instead of because that will pretty much cover my overcharged amountBut he stated the company only agreed to one month and he fought for monthsWhich leaves lose for meI don't agree with the decision because I was charged dollars more not But the company agreed to pay months and I'm at a lose off still
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint And to whom this may concernIsn't that just great that your camera system only holds up to days but I bet if someone stole from yallThe cameras would have been no question to be pulledI asked long time ago when this incident was going on within the day period to have the cameras pulledI couldnt get any corporation from the actual store managerBut its okay I will make a police report and already started my small claims caseAnd I have witness who was with me in the store so they know all what I had which was only a phoneNo bluetoothsDon't you think if I really was trying to scam a companyI wouldn't be going to this extreme of the Revdex.com or courtThis crazyMoney doesn't grow on trees but I willing to put up a good fight for something like thisAint no telling how many people has been done like this
Sent: Wednesday, March 04, 7:PMTo: drteamSubject: ID # [redacted] To Whom it May Concern; I am replying about ID number [redacted] I personally took my time to look over this case.She is right that [redacted] has days return promise but on Phones and Service only.We did offer to return $for Phone and Service.Even though we have no refund or exchange policy on our Accessory as it clearly mansion on the receipt we offered her to bring the Accessory back and we will refund that amount too she started blaming on the employee that he pocketed the money and he never gave her the stuff That employee had been with our company for over years and we never had a complain about this employee as we take this matter very seriouslySo our offer is still on the table bring back the stuff and we will refund the amountHow can you spend sum hundred dollars and don't know what are you getting I think she just ran out of money and trying to pull a scam on usPlease feel free to let me know if you guys have any further questions BEST REGARDS [redacted] * [redacted] www.freerepairphones.com
Sent: Friday, March 13, 5:PMTo: drteamSubject: ID *** To Whom it May Concern; We were unable to review the video because our camera system does not hold more then daysAlso its our store policy that clearly mansion that there is no refund or exchangeAlso we will not except any threats as we are prepared to go in court as well because it clearly mansion on the receipt of our store policyHow can you spend or so dollars and would not check your receipt at the time of delivery .If customers wants to resolve this issue in professional manner I will go extra mile to help the customer out BEST REGARDS
*** ***; Thanks for your reply I went through your invoice and on the acount it shows that you Bought the phone got the activation done paid the first month bill and added insurance on your acount am I correct? BEST REGARDS *** IRY Wireless Inc
*** ***; Even though Head office only Approved month but I went extra for your inconvenient and got months approved I hope you are felling better Regards ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Hi yes that is true but I wasn't told about an activation fee and I had called *** and the policy said if the store does a activation its no more than so in the end I'm still overcharged
Sent: Friday, March 20, 6:PMTo: drteamSubject: ID # *** Dear Customer; I am sorry you have to go through thisBut at the same time such a big amount and you did not check the invoice before leaving is quite arguableBut anyways we believe in satisfying our customer this is going to be our last email trying to resolve your issue by offering you free Bluetooth ,Case and Aux cableThis offer does not mean we are guilty of any thing just trying to take care of our customerYou can contact us at *** and we will take care of itBEST REGARDS IRY Wireless Inc*** *
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint Regards,IM NOT SATISFIED WITH THE RESULTS I WANT THE CAMERAS PULLED IMMEDIATELY TO SEE WHAT ACCESSORIES I GOTALL I BROUGHT WAS A PHONENOTHING ELSE WAS BROUGHTIF THIS CONTINUES AND HE CONTINUES TO SAY I BROUGHT THESE ACCESSORIES I WILL MAKE A POLICE REPORT FOR THEFT AND THEN WE WILL HAVE NO CHOICE TO HAVE THE CAMERAS PULLEDAND IF THIS DOES NOT RESOLVED THE ISSUE I WILL TAKE IT TO COURTI HAVE NO PROBLEMTHANK YOU
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
And to whom this may concern...
Isn't that just great that your camera system only holds up to 5 days but I bet if someone stole from yall. The cameras would have been no question to be pulled. I asked long time ago when this incident was going on within the 7 day period to have the cameras pulled. I couldnt get any corporation from the actual store manager. But its okay I will make a police report and already started my small claims case. And I have 3 witness who was with me in the store so they know all what I had which was only a phone. No bluetooths. Don't you think if I really was trying to scam a company. I wouldn't be going to this extreme of the Revdex.com or court. This crazy. Money doesn't grow on trees but I willing to put up a good fight for something like this. Aint no telling how many people has been done like this.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
Ok I will I'm in the hospital right so I'm not on my phone much but as soon as I feel a little better enough focus I will call. Thank you so much for trying to work this out. It may be later on today if not I'll call tomorrow
Sent: Monday, March 23, 2015 5:03 PMTo: [redacted]Cc: drteamSubject: Re: Complaint # [redacted] [redacted]; Thanks for your reply . I went through your invoice and on the acount it shows that you Bought the phone got the activation done paid the first month bill and added insurance on your acount am I correct? BEST REGARDS [redacted] IRY Wireless Inc. [redacted]
Sent: Wednesday, March 04, 2015 7:15 PMTo: drteamSubject: ID # [redacted] To Whom it May Concern; I am...
replying about ID number [redacted]. I personally took my time to look over this case.She is right that [redacted] has 7 days return promise but on Phones and Service only.We did offer to return $159 for Phone and Service.Even though we have no refund or exchange policy on our Accessory as it clearly mansion on the receipt we offered her to bring the Accessory back and we will refund that amount too she started blaming on the employee that he pocketed the money and he never gave her the stuff . That employee had been with our company for over 3 years and we never had a complain about this employee as we take this matter very seriously. So our offer is still on the table bring back the stuff and we will refund the amount. How can you spend 3 sum hundred dollars and don't know what are you getting I think she just ran out of money and trying to pull a scam on us. Please feel free to let me know if you guys have any further questions. BEST REGARDS [redacted]
[redacted] * [redacted] www.freerepairphones.com
[redacted] ;
If you want you can call me at [redacted] and we can work out away to make you a happier customer. BEST REGARDS [redacted]
Please note that this complaint has been resolve with customer. BEST REGARDS [redacted]
Attached is a copy of my receipt. The only issue of the matter is I was over charged and never refunded my money. Finally when the company pulled the receipt they see that I brought 3 bluetooths and I brought none what so ever. Just Phone and service no bluetooths nor activation was mentioned at the time either.But someone by the name of [redacted] got in contact with me and stated the company agreed to pay 2 months of my bill even though it still doesn't add up to the total I was overcharged. I asked if he could pay 3 months instead of 2 because that will pretty much cover my overcharged amount. But he stated the company only agreed to one month and he fought for 2 months. Which leaves 100 lose for me. I don't agree with the decision because I was charged 250 dollars more not 150. But the company agreed to pay 2 months and I'm at a lose off 100 still.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
Thank you for reaching out to me but I did look at the receipt because the guy kept telling me the phone was 299 and on the sign it showed 99 dollars. And on the reciept it shows the phone is 99.00 but 2 other extra charges that are unknown (suppose to be bluetooths) that I didn't want nor buy. I don't want anything free. I just want was I was overcharged. If This is how this issue is going to resolve I'll see you in court. If this was handle differently and the store manager would have met with me or rewind the cameras back in time to see I didn't buy the bluetooths. The Revdex.com would not be involve. I bet hell think twice next time for trying to scam a customer. Ain't no telling how people has been through this and just hasn't said. Thank you but I'll see u in court.
No. Not as of right now.