Zauba

Anti virus security scam

On 11/20/19, I purchased a 3 year Kaspersky Swcurity package by phone from Globo buy. The cost was 169.99 and was billed to my Visa card. Their phone number is XXX-XXX-XXXX. I just phoned them this morning and a man answered and when I mentioned that Kaspersky had just told me that they had never heard for them, his voice became garbled and he said he would have tech call me .
The order number was GloboXXXXXXX.
My visa number had been stolen this year and I had to change the card, so I know they cant use my card again.

I was notified by e-mail my McAfee Antivirus program from expiring. I had purchased a new computer in 11/2018 and McAfee program was free for a certain period of time. I thought I was extending the McAfee program and working directly thru McAfee. I was told Knitric Infotech represents McAfee and could offer me a promotion for 3 years including (computer support system). The price for 3 year protection (McAfee Total Protection)cost was $278.85. I asked if they could help me with a problem I was having with my printer (scanner). Since this price included "computer support" I asked for their help. They agreed to provide the support. I was told I needed to sent them a check in the mail. They didn't accept CC/ Debit. I would NOT forward a personal check but would purchase personal money order. They e-mailed me the the company's name and address where to send the check. They also sent what was included in the product purchase "McAfee Purchase 2587" and what was entitled.....a list of 19 items of protection. The purchased date was 3/12/19 and I mailed personal money order 3/14/19. They cashed the check on 3/18/19. Days later I ran a scan and noticed a lot of "risky" business in the report starting from the date of purchase thru 3/20/19 when I contacted their support dept. and there was no answer. I tried the original number that I called when I purchased the product and it was disconnected. At that point I became worried....I looked of the company on the internet and read all these complaints regarding the same issues I was having. I tried to place stop payment on check....cashed already I placed a complaint thru bank's fraud dept. Southington CT Police Dept (obtained Police report on 3/23/19...bank required it. I called company during the day and requested a full REFUND. I didn't feel I could trust this company and wanted to cancel my purchase. I requested a refund and they have been giving me a run around..different story every day.I am requesting a FULL REFUND $278.85
Product_Or_Service: McAfee
Order_Number: Purchase

I got a message on my computer supposedly from McAfee anti-virus that it was time for renewal. I clicked the link and ordered what I thought was 1 yr subscription to McAfee LiveSafe for $82.99. I never received a download link. I called the number provided and I am speaking with someone from India. The Indian guy took over my computer to "fix" things. I am told the wrong product was purchased and it was not compatible with my computer. They WOULD refund me the $82.99 but encouraged me to buy the "right" McAfee product 3 yr subscription for $218.98. BUT he didnt want my credit card this time- he wanted me to write a check to Knitric InfoTech LLC- PO Box 48510, Athens GA 30604. I was told to write the check to the Knitric company and put McAfee in the memo line. I asked why a check? I was told it was too "risky" to do this via the charge card at this point. I then got on my other computer to investigate Knitric InfoTech LLC. It is a scam company who is impersonating McAfee. The charge goes on my statement as McAfee but it is not the real company. Trying to explain to my credit card company difficult because they think its the real McAfee also. Got in touch with the Indian company today via conference call with my credit card fraud dept.. Indian guy agreed to refund my money and take off any recurring charges. when I got the confirmation email from the scammers, it just states my "information has been updated". When I click the link the email provided to "see" the changes, I am now on the REAL McAfee site and they tell me I never bought a product from them. The paperwork I was able to print out when I thought I was buying from the real McAfee, clearly has McAfee letter head but product description is Staples Virus Shield.
Product_Or_Service: McAfee LiveSafe but this is bogus
Order_Number: CSXXXXXXXXXX

I was trying to renew my fathers internet security, I paid online for it but never got an email from them. I googled the number for Bitdefender and there number came up. I called the number and this guy pretended like he looked for my fathers account and said it hadn't been paid. He said I needed to mail him a check and he would download the protection onto the computer for me. I had so many red flags going off. For starters, when he answered the phone he only said "hello" no business name, nothing. I knew that was off. I questioned him about it and he said he works for multiple internet protection agencies. I kept going until we got towards the end and he wanted us to mail him a check. I told him if I wanted to continue with his services I would call him back at the number he provided. He got SUPER pushy with me and kept questioning me. He said way too many things that just made me feel uneasy. He kept talking over me and would not listen to me at all. He was angry that I knew he was a fake and I was not going to give into him and give him my fathers money.
Product_Or_Service: Internet Security

e I had been receiving pop-up notices (allegedly) from Mcaffee stating my subscription was going to expire on 9/5/2018 but when I checked my subscription it showed it was good until 2/19/2019. When I received my last notice on 9/5/2018 I decided to call. I went into my search engine and put McAffee Customer Service and there were 4 listings. I called X-XXX-XXX-XXXX and spoke to an operator names ***. I told him my situation and he saw the same expiration date. But then said "You have no service. It has stopped probably due to issues with your computer." He then asked and got my permission to do a diagnositic survey. He then showed me that I had 4 areas of concern and with each area he gave me a price for repair with a total of $241.38, This bill was shown to me on my computer screen. I thought that was too much and told him. He came back and said. "Then we will give you 3 yr Total Protection for FREE." He repeated that. That was the bait and I took it. So I agreed to the repairs. He then sent me to a technician named ***. His phone number X-XXX-XXX-XXXX. After *** was done he gave me the address to send my check.Address Knitric Infotech LLC McAffee, 383 Chalfont Dr.,Athens GA XXXXX and he stated it must be sent same day. Later on I received an invoice from Globobuy, a company I had never heard of, with the amount of $241 for a 3yr subscription for McAffee Total Protection. By their error they had left a shortcut to their diagnostic device on my desktop. When I opened and ran it I found nothing had been corrected. I filed a complaint with NM Office Attorney General and received a email reply from them telling me to file a complaint with FBI. On 9/6/2018 I called X-XXX-XXX-XXXX hoping to speak to a supervisor but I got *** instead. I told him I received a bill for the software but not for the repairs and told him the repair work was never done. He completely denied everything - that he never gave me an estimate for the repair work and insisted work had been completed. *** was involved again.
Product_Or_Service: computer repair
Account_Number: GLOBOXXXXXXX

Thinking I was contacting a McAfee help line, from a web advertisement for McAfee help, I found I was connected to Knitric. I was having trouble downloading an updating McAfee product. I was told by the Knitric representative that my computer (2015 Windows 10, Dell Laptop) and the McAfee program I was trying to download were incompatible. I would therefore need to purchase a new program. (I purchased the original McAfee program May 8, 2018). I told the representative that I wanted a single year's subscription for ONE machine. He convinced me I needed a new program and that it would be better to purchase a 3 year package for a "deal" of $330.17 and proceeded to download something onto my machine. Something did not feel right. After lunch I went to the McAfee website (Plano, Texas)and using their number, I was then connected to their Philippine helpline, speaking to a Freddy. She informed me that the highest level McAfee product for one computer cost $59.99, - hence it became obvious that the Knitric representative was attempting sell me a subscription (even at 3 years) for $120.00 more than the going price. I asked Freddy to delete anything from the Indian corporation and instead install whatever was necessary for me to have the cyber protection coverage that I needed. She told me I was paid up.This morning I received 3 harassing phone calls from Knitric. I told the first caller that I knew that they had been unethical, had asked the McAfee representative from the Philippines to remove their program and install another instead, and I didn't want anything to do with them. I did not allow the 2nd caller from the same number to speak - saying I didn't want anything to do with Knitric. The third caller, from a different number, told me that I had "eaten at McDonald's and needed to pay for my hamburger" - the only difficulty was that I had already paid for McAfee on 5/8/2018 for $32.46; and the update on 6/11/2018 for $43.29. I didn't need to pay $330.17 for a third hamburger! Knitric is unethical