Zapaterías La Popular

Store managment team has contacted the customer and resolved the issue

We are so sorry that you were charged more than you expected to be for items on more than one occasion and apologize for any inconvenience this caused you. We appreciate that you called this to our attention as we are very committed to pricing accuracy and making sure that the price on the shelf is...

always the price that is charged by the computer.  Please know that we are following up with the store, and those who are responsible for our pricing integrity to determine the cause of the errors so we can prevent similar occurrences.  Once again, we apologize for the discrepancies and thank you for alerting us. We hope you will give us the opportunity to serve you better in the future.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the...

business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]