Z-Coil Pain Relief Footwear

Initial Business Response / [redacted] (1000, 10, 2016/08/09) */ Contact Name and Title: [redacted] Owner Contact Phone: 775-623- Contact Email: [redacted] First of all Big O Tires does not own tow trucks, second of all when she came in with her dog she came straight up to me and said I Im not talking to you right now cause I'm so mad right now [redacted] went and got her dog some water and a little later the lady had asked for water and again [redacted] got her a bottle waterI really cant understand why she was so angryWhen the car got pulled in to the garage and we looked at it and went over the estimate with customer and he was mad because it was to high and that he had gotten a quote over the phone with a someone and I asked him who and he didn't know and he said it was a manI explained the cost of difference was the diagnosticWhen people call and want an estimate for parts it does not include diagnosticHe said he was tired of being lied to, I did not understand where he was being lied to and I told him that we go out of our to be honest and professional, so not to have any issues, it was best for him to take his car some where else with his attitude and his wife's attitude, its always our goal to make sure that we get out of town people on the road, we never turn any one away nor would we leave them stranded, we go out of our way to make sure everyone is taken care of in a timely matter unless its out of our hands

Initial Business Response /* (1000, 10, 2016/08/09) */
Contact Name and Title:[redacted] Owner
Contact Phone: 775-623-4089
Contact Email: [redacted]
First of all Big O Tires does not own tow trucks, second of all when she came in with her dog she came straight up to me and said I Im...

not talking to you right now cause I'm so mad right now. [redacted] went and got her dog some water and a little later the lady had asked for water and again [redacted] got her a bottle water. I really cant understand why she was so angry. When the car got pulled in to the garage and we looked at it and went over the estimate with customer and he was mad because it was to high and that he had gotten a quote over the phone with a someone and I asked him who and he didn't know and he said it was a man. I explained the cost of difference was the diagnostic. When people call and want an estimate for parts it does not include diagnostic. He said he was tired of being lied to, I did not understand where he was being lied to and I told him that we go out of our to be honest and professional, so not to have any issues, it was best for him to take his car some where else with his attitude and his wife's attitude, its always our goal to make sure that we get out of town people on the road, we never turn any one away nor would we leave them stranded, we go out of our way to make sure everyone is taken care of in a timely matter unless its out of our hands.