Yves Rocher

Dear SirReference : [redacted] Mrs [redacted] We have reached an agreement with customer as follow ;The order was sent free of charge [redacted] had confirmed the settlement to her complete satisfactionCordially yours,Yves Rocher Créateur de la Cosmétique VégétaleLise R [redacted] ,Patrick D [redacted]

We have contacted the clientThe good product is shipped to the client free of change and the client can keep the wrong product

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

In reference to the above matter, please find here the email sent to Ms [redacted] confirming our agreement / [redacted] Style Definitions */ Sincerely Cecilia.O [redacted] Customer Service / [redacted] Style Definitions */

Dear Sir Reference :Mrs *** J ***-*** We have reached an agreement with Mrs *** J ***-*** as follow ;Her credit card has been reimbursed in two seperate amounts of $ and $ for a total of 276.45$ .As a compensation we also have offered
the customer a free product of her choice .Mrs ***-*** had confirm the settlement to her complete satisfaction .Cordially yours,
Yves Rocher Créateur de la Cosmétique VégétaleLise R*** ,Patrick D***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I just suggest in the future they should train their customer service representatives to be capable of handling advance problems and be able to answer complex questions so things will not spiral out of control again. I have been a longtime customer of Yves Rocher since 2003 and would like to continue to order their productsRegards, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. This is great news! I really needed thisThank you so much for your help.I thanked them also, and I consider the matter closedPlease consider this case resolved and closedAgain, thank you
Regards,
*** ***

We acknowledge receipt of Ms *** s complaintIn reference to the above matter, please find here copy of the email sent to Ms *** Should you have any further questions or comments, please do not hesitate to communicate with us Sincerely Cecilia
O***Contacts Écrits / Costumer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

In response to Mrs ***`s complaint to Revdex.com, you will find enclosed copy of the email sent to her
We also apologize for all inconvenience that may have resulted from the delay on receiving her parcel
If I can be of any further assistance to you, please do not
hesitate to contact at my toll-free number below
Cordially yours,
Cecilia O***
Customer service
###-###-####

We have contacted the client. The good product is shipped to the client free of change and the client can keep the wrong product.

Dear SirReference :[redacted]Mrs [redacted] We have reached  an agreement with customer as follow ;The order was sent free of charge .[redacted] had confirmed the settlement to her complete satisfactionCordially yours,Yves Rocher Créateur de la Cosmétique VégétaleLise R[redacted]...

,Patrick D[redacted]

" lang="EN-US">In reference to the above matter, please
find here the email sent to Ms [redacted] confirming our agreement
Sincerely
Cecilia.O[redacted]
Customer Service

We contacted the customer. Only one order has been sent out to her to the right address and she was charged only once.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]