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The customer received a full refund as of 1/We hope the customer found this to be a satisfactory resolution

The warranty has been cancelledWe will initiate a refund process

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: I have been given the same response "the order has been placed" since October thru July a total of - times On June 30th, I called Regency Customer Service to inquire and was informed that the part was in "but they do not know where it is" and a representative will call me back after speaking with a manager No, one has responded back to the call I made on June 30th as promised At this point, I truly don't believe that the part was ordered Can they provide an estimated date of delivery and a copy of a document/confirmation that the merchandise was actually ordered? I would like to keep this complaint open until I actually receive the part or reimbursement of the entire order Regards, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: My husband and I do not want a credit back on the credit card we used for purchase as it is payed off and then we have to wait to get a refund from that providerWe used cash out of our checking account and want that money refundedIf this is a option why have we not been given the option for a cash refund in the store, there is no difference Regards, [redacted] ***

As per our discussion with the customer, we stated that we will refund the customer his money back for the sofa and chaiseThey have been cancelledWe left a message for the customer so that we can pick up the merchandiseAfterwards, we will refund the customer for the items we're picking up

We will re-consider the customer's requestHowever, as we have already informed the customer on multiple occasions, the decision by the Service Department was made using objective, manufacturing standards used to determine whether or not the damage is a manufacturing defect or notThe customer can email us to discuss this further at [email protected]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me once I receive the money and applicable taxes for the complete purchase of the Curio cabinet Regards, [redacted]

To clarify, the furniture was delivered up to manufacturing standardsThe service technician determined that due to extensive usage, there are problems with the furniture

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

We apologize for the delayed response; the Service Department has been behind due to increased volume of repairsWe have contacted the Service DepartmentThey will be contacting the customer soon

We're quite sure [redacted] was supposed to contact the customer with details for this offer since the offer was through [redacted] and not Regency

We are aware of the issues the customer has with the furnitureOur service department will be contacting her by next week

While we did inspect the entire mattress, the box springs were taken into accountNonetheless, if the customer is still convinced that there is an issue they are welcome to speak with Greg R [redacted] again for clarificationWe will also discuss this with him to confirm that the box springs were looked over

We sincerely apologize for the customer's issues; however, as we have explained already through the general manager, the issue is not considered a manufacturing defectThe manufacturer gives technicians very specific sets of instructions for how to determine inherent defectsSinking below a certain threshold is one of them, which the customer's mattress did not meetTherefore, this was denied for that reason

As we confirmed with the customer, we'll be providing a refund in the form of a checkAs per policy, refund checks take *business days [redacted] to processWe thank the customer for their patience

Irregardless, at this point the customer is out of the one year manufacturing warrantyThe five-year protection plan covers accidental damages, such as stains, scratches, etcWe can offer to attempt a repair for a fee of $if the customer chooses to accept

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: I have given Regency multiple chances to do the right thing from a customer service standpointThis has now escalated to a legal matterI am done trying to resolve the issueExpect future correspondence from an attorneyI have also been in contact with investigative reporters from the local news stationsI hope Regency likes negative publicity because they are about to get a lot of it Regards, [redacted]

We will certainly refund the customer $as was the original concession made by the storeThe refund check will be available in business days (not counting Christmas Eve, Christmas Day or New Year's)We thank the customer for their patience

We finally got our $gift cardThanks [redacted] PhDc, MSN-ED, RN

We sincerely apologize for the prolonged delayWe recognize that this delay has gone on for too long and have contacted the manufacturer - from whom we're awaiting the customer's mechanism to arrive - and will be in touch once we hear backIf the customer would like to follow up and speak with someone, they're encouraged to contact me directly at [redacted] @regencyfurniture.biz