Your Computer Guy, Inc.

Spoke with *** todayShe was happy we called her, willing to return. Thank you Billy J*** | Store Manager

To Whom it May Concern: This e-mail responds to the Revdex.com complaint referenced above submitted by customer, Adam Floyd, relating to an incident occurring at Sprouts store #** located at [redacted] River Road, in Tucson, Arizona, on April 18, 2016. Please note that our Regional Director, Gary...

D[redacted], has contacted Mr. [redacted] directly and provided him with a $25 gift certificate along with an apology.  All parties are now happy and we consider this matter closed. If you have any additional questions, please let me know. JAY R. A[redacted] |Labor & Employment Counsel

Hello,The
Sprouts Support Office and Store Manager expressed sincere regret to the customer
for any error that may have occurred and advised the customer that the
appropriate management team members would thoroughly research the situation and
refund any overcharge, as well as any associated...

overdraft fees. The outcome of
Sprout’s internal review does not show any charge during the date range in
question other than the $72.02 payment which the customer indicates is a valid
transaction. No additional charges were found to be made to the customer’s payment
card on the date range in question.The customer offered  to bring in her bank statement in
support of the overcharge on 11/23/15 and the store manager advised her of his
schedule that day and told her he was prepared to take the necessary time to
review the charges with her. The store manager advised that the customer did
not come in on 11/23 and there is no record that she has come in to discuss
this matter since that time.At the present time, neither the store nor Sprouts’ Support
Office have any documentation to support the error of an overcharge on our end.
If the customer can provide evidence of an overcharge, the store will gladly
refund the overcharge amount as well as any associated overdraft fees. It is
recommended that the customer work with her financial institution to dispute
any overcharge through the formal dispute process. Thank you.Sprouts
Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]