Young's Cleaners and Alterations

Regarding a letter of the case #[redacted], 
I am sorry to hear...

about the complain and miscommunication.
We have been here 32 years to serve and proud to be the best cleaners in town.
In the cleaners,
When the customers bring the clothes, we make a ticket and tag each items right way.
In this case, he bring 2 sets of OCP uniform and we used 4 tags to secure on his uniforms.
This is how we match clothes together when we finished cleaning & pressing and pack for customers to pick up with ticket.
When he called to complain, we have ask him to bring whole items back so that we could exam, all 4 tags were missing.
My clerk explained the cleaners packing procedure and asked him where is the tags, he was upset and walked out.---( this is what I heard from my clerk)
After I have received a letter from Revdex.com on Oct. 13, I have called the customer to bring all 4 pieces back ( 2 sets )  so I could exam and try to solve the problem. I told him we are sorry for any inconveniences.
He said no problem and he will bring tomorrow which was Oct.14 and he still didn't come yet.