Young Family Dental, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We have researched this issue and discovered there was human error on the part of one of our employees.  This patient's account has been credited to zero.  An email was sent to the patient to inform him his bill has been credited and we were sorry for the situation.  The matter is...

resolved.

In reviewing our records we have discovered that the bill sent to Mr. [redacted] was not for the extraction procedure done in December.  He received a more significant procedure in February and when his dental insurance processed the claim they mailed the check directly to Mr. [redacted].  We have...

tried explaining to him that the payment should have come to our office but he is refusing to send it.  Therefore, we had no other alternative than to bill him for the procedure.

The [redacted]'s came into our office and asked for detailed information as to their dental services and why they were getting a bill.  They spoke with our Office Manager in American Fork, Joelynne and she printed them an itemized ledger showing all the dental work and charges that have been billed,...

along with what their insurance had paid.  She offered to sit down and explain but the [redacted]'s did not want to do this.  We are confused as to the amounts in question.  We have looked over the ledger and do not find any charges for the amounts listed in the complaint.  Their entire balance owed to Young Family Dental at this time is only $321.89.