You Drive Auto Reviews (%countItem)
You Drive Auto Rating
Address: 104 E Stassney Ln., Austin, Texas, United States, 78745
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I had told 1/9/2020 to claim my belongings in the car and when I could before the 9 they told the lady in charge wasn’t there so when I called again to reclaim my belongings they tell that the car it’s not there no more that it’s already for auction when in the letter they send me it say that I had till the 9th and all they said was they couldn’t do anything about it
The only item that was found in the vehicle was a loaded 40 caliber handgun, which was turned over to the police. Mr *** will be able to recover the handgun by calling 3-1-1 and asking about ‘Lost Property’.
Complaint: ***
I am rejecting this response because: that’s not the only item that’s was in the car so what they r trying to say is the people that repossessed my car have stolen the rest of the stuff in my car
Regards
We purchased a used car 2011 buick Enclave in August 2019, Since day one we have had constant problems with the vehicle. We were told the car was fine and it was not starting due to the gps and they claimed they re wired it. We had the same issue again and was told we needed sensors. The dealership had our vehicle for *9 days as the manchanic they had fixing the vehicle was fired after completing the job and the car was not running correctly. It was sent to another show where he said it was the timing chain. We got the vehicle back and had the same problem again with the car making noise and cutting off. The owner Austin said the people who fixed the car left something off and bring it back he would replace the same sensor again and put the missing par5t on. The car would not start again, I called the dealership and they picked the car up and the owner told my husband after we had to rent a car and drive up there as noone was taking our calls that it was the timing chain again.
Three days later he said he sent it back to the shop and its not the timing chain despite the same code coming on this whole time and that the shop said it needs a new motor. This dealership sold us a lemon and now expects us to pay for a new motor, when they were never fixing the vehicle properly. the mechanic they fired said the dealership has undocumented mechanics from Mexico who do not have the proper liscence to fix cars
Mr and Mrs *** purchased the vehicle on 7/11/19 with a 3 month/3,000 mile limited powertrain warranty. If you’ll see the attached invoices it will show the service history of their vehicle.
On 7/16 the customer had an issue with the vehicle not starting, which was found to be the GPS device that was causing a problem. That issue was promptly fixed, and the vehicle was returned to the customer with no charge.
Four months later, the customer had an issue with the vehicle dying while running and the motor making noise and a check engine light. The vehicle was again brought to us.
During this repair the Shop Manager that was employed at the time, left our dealership. Those circumstances led to two problems. One, it led to delays in the shop. Two, the former employee called Mr and Mrs *** and told them awful, racist things about our mechanics and other employees. I think that country of origin is not a good way to judge the quality of a mechanic.
The crankshaft and camshaft position sensor were replaced first, as the codes that the computer had stored said it was those sensors. The motor mount was replaced because it was broken. After replacing these items, the vehicle was still having issues. At this point is the disgruntled employee left, and I (Austin) began handling the vehicle directly. Without a shop manager my shop would run slower, so I chose to send the vehicle to a sublet mechanic and updated the customer. The sublet mechanic the vehicle was sent to diagnosed it as a timing chain problem and repaired it accordingly.
As a goodwill arrangement, the customer was only charged $632.31 out of a total of $2636.31, and was also given a deferred payment (meaning one car payment was moved to the end of the loan) as to help them with paying for the repairs, neither of which Auto Show Place was obligated to do as the vehicle was substantially out of warranty. The customer’s vehicle was returned to them on 11/20.
Shortly after the customer brought the vehicle back, with an intermittent start issue and check engine light. This was quickly diagnosed as an 02 sensor and a plug on the crankshaft position sensor had been broken during the timing chain repair. This was repaired at no charge, and the vehicle was returned to the customer, with them not having to leave the vehicle with us overnight.
Now, the customer’s vehicle will not start. I sent it out to the previous sublet mechanic as it might be related to the previous repair. It is not related, and the sublet mechanic diagnosed it as a blown motor (meaning two cylinders in the engine won’t build enough pressure for it to run). This requires a motor swap to repair. As the vehicle is significantly out of the terms of the warranty, Auto Show Place is not required to repair their vehicle.
During the entirety of the relationship, Mr. has berated multiple employees and myself. The instance that Mr *** is referring to when he drove down to the dealership and spoke with myself, Mr *** became agitated during the conversation and started yelling in the store, swearing and threatening me. Shortly after that, he did the same thing on a phone call which was in turn reported to the police, as he was threatening me.
Auto Show Place has gone above and beyond trying to help Mr and Mrs ***, and is under no obligation to repair their vehicle.
Complaint: ***
I am rejecting this response because: A car can not have problems starting because of a GPS and Austin and the office manager *** advised me of this. This vehicle has had the same problems every time we contacted Austin . We were told it was a sensor, then that turned in to a timing chain, then the place he sent the vehicle left some parts and the vehicle was still doing the exact same thing. Austin had his mechanics check the car again and told us it was the same sensors again, Austin offered to glue a sensor on so we would not be without a vehicle. The office manager her self said this vehicle sounds like a lemon and she can tell it will have continious issues due to us not having the vehicle a long time. *** who is the office manager said if she was the owner she would just let us get another vehicle due to all of the issues. Austin told us it was the timing chain and then sent the vehicle back to where he sent it and everyone knows to change a timing chain you have to remove the motor, and this vehicle is a lemon and has not had any different issue but the same ones from day one. Austin told me himself that these are used vehicles and they will all have problems, He also said that Buicks have this issue, I asked him why didnt he tell me this before we bought the vehicle. This office is very unprofessional and yes I was upset because I spend my money and the car is broken more than fixed. And its been lies all since day one. The mechanic told me that the mechanics he has working there are from Mexico and are not certified and therefore I feel they are responsible for selling me a lemon. And still to this date we have never rcvd a call or email stating anything about the vehicle, where it is how much are repairs or anything, A Very unprofessional car lot
Regards