Yorkshire Dental Center

June 12, 2015Dear *** ***,I received the complaint for *** *** ID ***I have reviewed her chart, as well as notes regarding her treatment,*** was present for an appointment on 10/27/for root canal treatmentThe patient was given an estimate of $before and they planned
to use care credit financing for paymentBefore treatment the patient was recommended a build up and crown on the same tooth due to poor condition of the toothShe requested we contacted her mother to discuss financial obligationsI called and spoke to *** *** and informed her about her daughters care and it would be a total of $She instructed me to charge care credit $and she will make payments on the $We completed ***'s treatment on I I/14/when the permanent crown was placedThere have been no payments to this account since the date of serviceBilling was sent monthly to guarantor, *** ***On 1/21/15, I received a phone call from Joseph asking to be removed from receiving the bill, and to place ***'s mother in care of receiving statementsI changed billing status and continued to bill patients mother, at their requestAgain, no payments were receivedAfter billing patient months after care was completed, we sent a day collection warning letter to Denise on 4/13/She was charged additional fees due to rebill and collection chargesFinally, on May the account was turned over to *** Collection Agency due to delinquency, I have complete notes for *** regarding her account, and a copy of the day collection warning letterThe treatment was completed for *** *** and the balance on her account is owed to Yorkshire Dental Group, if you have any further questions about ***'s care please feel free to contact me at ###-###-####,Thank you, Rebecca EOffice Manager,