Yoogi's Closet Reviews (%countItem)
Yoogi's Closet Rating
Address: 13716 Lake City Way NE Ste C1, Seattle, Washington, United States, 98125-2611
Monday:
08:00 AM - 05:00 PM
Tuesday:
08:00 AM - 05:00 PM
Wednesday:
08:00 AM - 05:00 PM
Thursday:
08:00 AM - 05:00 PM
Friday:
08:00 AM - 05:00 PM
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I sent in a used designer handbag to sale yoogis after receiving an online quote. I submitted at least 8 different pictures online including serial number sticker and hallogram card of authenticity. after they received my item they said they could not authenticate it and I had to send 30 within thirty days if I wanted it back otherwise they would discard it. to my knowledge it is authentic. they did not provide any explanation of what they saw when they recieved it that was any different than what they saw in the pictures that caused them not to not authenticate the item
We are sorry to hear that our $30 return fee upsets the client. Our $30 return fee for counterfeit goods covers the cost of our prepaid shipping label the client used to mail the item to us, shipping to return the item to them, and our time and resources used to authenticate the item. A disclaimer is provided at the top of our sell form that reads, "Please note that we only accept authentic items and we ask that you be certain of an item's authenticity before sending it to us. If the item is determined to not be authentic by our in-house experts, it will be returned to you at your expense." To assist with viewing our sell form and the disclaimer, we have provided the link to our sell form below:https://www.yoogiscloset.com/***Please note that when a sell form is submitted online, it is reviewed by our purchasing team simply to provide the client with a quote. Our purchasing team does not review the client provided images for authenticity. Once the client has mailed the items to us, they are then authenticated by our in-house team of trained authenticators to determine if the item is authentic or counterfeit. Regarding the item that this client mailed in, the included "authenticity" card has a rainbow/hologram finish around the edging which is consistent with counterfeit cards we have seen. The serial number inside the bag is counterfeit and the stampings and hardware are also not consistent with authentic Chanel items. We are 100% certain that this item is counterfeit, and thus cannot accept the item.
We kindly ask that the client pay the $30 fee to have the item returned to them using this link: www.yoogiscloset.com/***
Again, we apologize for any disappointment caused and greatly appreciate the understanding of our company policies.
I recently submitted a pair of studded shoes to Yoogi's Closet to get a consignment quote from them. The shoes were missing one stud upon shipment. After a week, I was informed my shoes were declined for consignment and they were returned. Upon receipt of the shoes there were 5 studs missing! They damaged the shoes and now it is impossible for me to sell them. The shoes retail for $995! This was a horrible customer experience and they need to be held responsible for the damages to my item.
Upon receipt of the *** shoes that were sent to us, we declined the item as it arrived with multiple missing studs on the shoes. A decline message was sent to the client stating, "We have inspected your item and regret to inform you that it is not in suitable condition for sale on Yoogi's Closet. Several of the crystal studs have fallen off the shoe trim. We will return the item to you at our expense to the address indicated on your Quote Request form". This information was also provided to the client over the phone when the client called us after her item had been declined. We are not sure if the studs were missing prior to it being shipped to us, or if the studs had fallen off while in transit to us, however we can confirm that we did not damage the item ourselves. We take special care of each item that we receive at our facility as we hope to be able to list them on our site for sale. We are unfortunately unable to offer compensation for repair costs as the item was damaged prior to being in our possession.
After being cheated by Yoogis Closet on a consignment item, I requested them to return my two other items that I sent after the first one. However, Yoogis is withholding my two Van cleef and arpels jewelries. I asked for it back 2 days ago and they refuse to ship them back to me right away. They dont respond to my emails. They are stealing from me. I don't know where my jewelries are. They are wearing them or keeping them for themselves, I am not sure but they are not responding to my emails and my items have not been returned.
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; line-height: 13.0px; font: 11.0px Verdana; color: #000000; -webkit-text-stroke: #000000} span.s1 {font-kerning: none} Yoogi's Closet received an item from this client to list on our site through consignment. For consignment, our clients receive 70% of the sale price for their item. After the client mailed their item to us for in-person authentication and review, we offered the client a consignment final offer range of $2730 - $2940. For consignment, we are only able to offer a range/estimate for the payout amount as the payout depends on what we are able to sell the item for. We do not guarantee an exact amount for consignment, but do guarantee a consignment payout between the range provided. The client accepted our final offer consignment range, so the item was listed on our site and was then sold. The client's payout amount for their item was $2796.50. The client was unhappy that the payout amount was closer to the lower end of the range we offered and not the higher end, and requested that two other items mailed to us be returned. The client's return request was submitted immediately and client was informed that items will be processed for return within 3-5 business days at our cost with standard ground shipping, as per our standard procedure for all selling and consignment items we return. We informed the client that we can expedite the shipment for a fee, which client declined. Both items were shipped back to the client on 1/11, and per tracking information, was delivered on 1/17. Our Client Services team has responded to all emails and live chats from this client, answering all questions. We will continue to respond to any and all communications from this client should they have any further questions or concerns.
I sold a *** ring and a *** purse to this company. They stated that my money would be deposited in 1-2 business days. I called them twice on 11/15/20/18 and customer service told me that it would be deposited by the end of the day to my pay pal account. I didn’t receive anything. The lady in customer service didn’t care talking so low on the phone where I had to keep asking her to repeat herself. I am so disappointed in this company. I want my money are my items back!! I trusted this company and they did not do what they were suppose to do.
did sell us two items and a payment notification email was sent to her on Tuesday 11/13 informing her that her *** payment would be issued within 1-2 business days (either 11/14 or 11/15 by end of day). *** called this morning, Friday 11/16 to inform us that she had not received her payment for her two items. We informed her that we were notified that there was a one-day delay for the payments scheduled for payment on 11/15, meaning payment would not be issued until today 11/16, and apologized for the inconvenience caused. Within less than an hour, our finance department had informed us all delayed payments from 11/15 were issued and confirmed that ***'s payment was sent. A follow up call was given to *** providing her with the updated information.
They accepted my authentic LV boots that retail at $1350. They are new but too small and have a few signs of trying on and the bottoms have small scuff marks. They Said they'd pay $225 for them. I couldn't use them any longer so I agreed. So I accept and pay to mail them to Yoogi's. I sent the COA for them showing they are authentic from ProAuthenticators. A week later I received a rejection notice. They said they are not authentic. I know they are because my girlfriend bought them at LV in Los Angeles. We both only wear Authentic LV. I also know because I've always used ProAuthenticators for items I've purchased at consignment or online. They've never failed me. I called customer service at Yoogi's where they said if I'd like they can throw them away. I said no. I know they are real and I'd like them back. They said you have to pay us $30 if you want them back. They tell me they want them and offer me money. They accept them based on 2 photos only to get them then lie and charge me. I used their mobile site and there was no disclaimer saying I'll get charged if they change their mind etc. I asked for proof of the disclaimer and never received. Customer service said it's a pop up that takes me to a detail description how if they think the item isn't real they charge to return. I have a pop up blocker and never saw this so called disclaimer. Irregardless, I had proof. So I'm stuck. I call pro Authenticators who inspected the boots thoroughly. They said we won't change our position your item is indeed 100% Authentic. They have nothing to gain and like I've said they've never been wrong. I search reviews on Yoogi's and I'm not the only one that has their items held for money. They are making money this way. Poor way to do business. Fought me every step of the way all whilst holding my items until I pay to get them back. They take on the responsibility when they accept an item. They could of easily rejected. But instead found it more lucrative to make money.
We are sorry to hear that our $30 return fee upsets the client. The fee covers the cost of shipping the item to and from our warehouse as well as our time taken to process and authenticate the item. A disclaimer is provided at the top of our sell form that reads, "Please note that we only accept authentic items and we ask that you be certain of an item's authenticity before sending it to us. If the item is determined to not be authentic by our in-house experts, it will be returned to you at your expense." To assist with viewing our sell form and the disclaimer we have provided you with the link to our site and the page associated with the form below:
https://www.yoogiscloset.com/sell/index/index/new/1/
We strongly encourage any clients who have questions regarding our counterfeit policies to please contact us before submitting their pieces. Again, we apologize for any disappointment caused and greatly appreciate the understanding of our company policies.
Complaint: ***
I am rejecting this response because:Yoogi's Closet has responded with a scripted response. They've ignored the fact that I've proven the Authenticity; moreover, they've ignored that I used my phone to sell and their mobile app had no such disclaimer. Rather than taking responsibility they throw the burden onto their customer for their misjudgment. This response is ill received because there are several other complaints on review boards with the same issue. Even though they point out $30 return fee, I was never told beforehand I'd be surcharged. In fact, Yoogi's Closet was so eager to get my Authentic Louis Vuitton boots valued at $1350 for $225 that they sent an offer based on two photos where my Authenticator used over 20 photos. I paid to send them the items so they are out no money. They did however, offer to throw them in the trash as an option. I think we all know they were going to keep them and sell them if I didn't demand to have them back. Now that I have their good faith is neglected by refusing to return at their expense. This company is a scam consignment business with multiple online complaints. They need to respond with full acknowledgement of their error. They need to pay for the return. Right now they being no better than thieves holding my items for ransom. They are not sorry for that fact.
Sincerely
The previous response provided reflects our store policies regarding the sale of counterfeit pieces. Our team of in-house experts found the stamping on the soles of the client's to be messy and the font/stitching present on the insole label is also inconsistent with authentic Louis Vuitton pieces we have sold. There is a certain level of craftsmanship that can be expected of an authentic piece; for the reasons listed were are confident that the piece is inauthentic.
Please note that the client did use our UPS prepaid and insured shipping label to ship the boots to our facilities (tracking number ***). If an item is deemed inauthentic by our team we offer the option to return the piece to the client for $30 or dispose of it for free. It is also important to note that Yoogi's Closet does not have a mobile app, our site and sell form can be viewed through an mobile browser such as Google or Safari. The disclaimer regarding the client paying for return shipment of counterfeit items is stated at the top of our sell form, "Please note we only accept authentic items and we ask that you be certain of an items authenticity before sending it to us. If the item is determined to not be authentic by our in-house experts it will be returned to you at your expense." We are within our right to refuse to buy an item we are not 100% confident in the authenticity.
Due to the client's confusion we will return the counterfeit item to the client, waiving the $30 fee, as a one time courtesy. We ask that the client please allow us the following 3-5 business days to process the return of the shoes. Once the parcel ships, they will receive emailed confirmation including their tracking number.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me. All I wanted is for them to acknowledge that I have proof of authenticity and for them to return. Another well known professional business wants to buy them. I accept that Yoogi's will ship back my authentic Louis Vuitton boots at their expense since they accepted them in the first place. Photos are used on their mobile website to authenticate before accepting which they did. The boots are 100% authentic and have now been accepted again by a another company that has authentated them with 12 photos. Please ship back safely and protected ASAP. I will promise to never do business with Yoogis closet again. That you can count on.
Sincerely
I had a total of 10 Gucci handbags that I wanted to sell. The 2nd week of Dec 2017, I submitted 6 of the bags to Yooghi's website, got an offer I was happy with, sent the bags, got paid via Paypal. I decided to sell my remaining bags to Yooghi's Closet since all went well. That was the 3rd week Dec 2017. At some point btwn receiving the 1st payment &receiving the 2nd payment, Yoogis Closet decided to speak negatively about me to Paypal ( this has been confirmed by Paypal) causing my account to be frozen. They've also never paid me for the 2nd group of 4 bags which I sent late Dec 2017. So now Im out approximately $30,000 in merchandise with nothing to show for it. Paypal wont tell me what was said so that I might defend myself. And when I call Yoogis Closet they either leave me on hold indefinately or if Im able to get through they hang up on me. Ive never received anything from them in writing or otherwise explaining what the *** they think they are doing.
On a more personal note, my husband recently past unexpectedly. This has completely destroyed my life not only emotionally but financially as well. I cant afford to take this loss. Ive basically already lost everything and these bags were my last shot at rising like a phoenix out of the nightmare my life has become and hopefully moving forward. Now until this is resolved Im stuck in a limbo of continuous loss as I no longer have the resources to salvage whats left.
The Consumer violated policy, they will not be receiving a refund.
Complaint: ***
I am rejecting this response because: February 7, 2018
I do not accept this response as it is ridiculous to the extreme and completely unprofessional. First of all, please explain to me what policy of yours I’ve broken where it’s lawful and appropriate for the punishment to be me losing approximately $28,000 in my personal property? Where is this policy? You can’t point to it because it doesn’t exist. The reason I know this is because as this attempt to defraud me of my property has been playing out, I’ve done my due diligence. I’ve repeatedly reviewed every word every nuance of every policy of yours and nowhere in my agreeing to allow you to buy my ten Gucci handbags did I agree to this.
In fact not only have I met my end of the agreement fully but it's Yoogi's Closet, ironically, that has gone afoul of their own terms and conditions as follows:
Terms of Service, paragraph 4, in full. While I have submitted written requests via email and verbal requests via phone, I have not received any communication from the business explaining the problem or their thought process. Neither have I been provided upon request the contact information for their legal department. Of note, in their Terms of Service where their legal department contact information should be located it’s written:
“Yoogi's Closet, Attn: Legal Department , (address).”
I have already spoken with counsel locally for advice on where to go next. I’ve determined, based on Yoogi's Closets conduct to this point, that if resolution isn’t forthcoming immediately following this correspondence that I am prepared to proceed to Court/Arbitration.
Sincerely
When looking to consign a handbag I had I submitted photos of my bag as well as date code. They soon accepted my photos and bag info and gave me an offer for my bag. I immediately sent them the back via ***. I waited about a week and was told that my bag was fake and I had to pay $30 to get it sent back to me. I immediately emailed them about this. I explained I was extremely dissatisfied with having to pay to have my bag sent back to me. If I would of known it wasn’t real I wouldn’t of wasted my time sending it to them. I submitted photos prior to sending of key areas of authenticity
I was emailed back saying I can pay the $30 or they will dispose of it.. pretty much holding my bag for ransom.
I did pay via *** and the bag wAs sent back to me but I feel it’s a bait and switch scenario
We are sorry to hear that our $30 return fee upsets the client. The fee covers the cost of shipping the item to and from our warehouse as well as our time taken to process and authenticate the item. A disclaimer is provided at the top of our sell form that reads, "Please note that we only accept authentic items and we ask that you be certain of an item's authenticity before sending it to us. If the item is determined to not be authentic by our in-house experts, it will be returned to you at your expense." To assist with viewing our sell form and the disclaimer we have provided you with the link to our site and the page associated with the form below:
https://www.yoogiscloset.com/***
We strongly encourage any client’s who have questions regarding our counterfeit policies to please contact us before submitting their pieces. Again, we apologize for any disappointment caused and greatly appreciate the understanding of our company policies.
Complaint: ***
I am rejecting this response because:If my bag was not authentic the pictures should of shown to them that... I wouldn’t of had to waste my time and money on this.
Sincerely
I purchased an item from Yoogi’s closet about a year ago. I have not used it at all. The original Yoogi’s closet tag was still attached and everything was still in the original box. On the website, they claim that the item comes with tag and original receipt. However, I just realized that the original receipt and tag was missing. I called the first customer representative and confirmed with her. She went back to check the original quote of the item and confirmed that the item did not come with original receipt. She said that this was their mistake and they misrepresented the item. She said that they will accept the return even though it has already passed the return time frame. She mentioned that a return label will be sent in less than 1 hour. However, I didn’t receive any return label. As I called another customer representative, she completely overturned what the first representative said. She told me that no return will be accepted, even though the company made the mistake. And she even claimed that the first customer representative does not usually work in this department and provided the wrong information. I am so disappointed at their response. I believe they should honor the return since they misrepresented the item, especially when the item is still completely new with yoogi’s closet tag attached.
Thank you for your patience as we reviewed your complaint.
Yoogi's Closet return policy states that we are only able to accept items for return that are postmarked within 30 days of the date which the piece is received; the client received the item on December 2nd 2016.
Unfortunately the client did not contact us within her allotted timeframe regarding any concerns she may have had. At this time we are unable to accept the Louis Vuitton Fuchsia Epi Leather Emilie Wallet for return due to the amount of time that has passed. If the client wishes to sell the item to us we will happily review the piece for purchase. In order to provide the client with a quote we ask that they please complete our online sell form using the provided link,
https://www.yoogiscloset.com/sell/index/index/new/1/We apologize for any disappointment this may cause and greatly appreciate the understanding of our company policies. Thank you
I sent a bag to be purchased by Yoogi’s Closet. After getting the they claimed the bag was not real. They sent the bag back to me. I complained to them advising them that the bag was purchased by myself at the *** STORE.
Upon receiving the bag back there was a 4” cut in the back of the handbag. I reached to them for them to only offer the shipping costs back to. This is not ok. I called them and they advised me to take it to *** for repair. This was their way of confirming the bag was auth. The email below is from *** repairs.
Good Afternoon Ms.,
I apologize but unfortunately there is nothing our workshop can do to fix that cut.
Please let me know if I can assist you with anything else and do not hesitate to contact us back.
Best Wishes,
NAME TAKEN OUT
Customer Service Ambassador
*** Houston
***
I forwarded this to them for them to ask me to send photos to ***. Which I did. I spoke with the cod owner of the business and she advised me I will still see the scare.
I reached out to *** and this is their last response.
Hi,
I just wanted to take a moment to reiterate that, unfortunately, there is no way to repair this issue without severely devaluing the bag. The cut can't be concealed in any non-obvious way, and if the pocket was replaced, it wouldn't be the correct *** foil finished leather, and by extension, wouldn't match.
Thanks
***
They have refused to help unless I get a quote. The issue at had is the bag is damaged and the value of the bag is now lost. I have went around and around to get Yoogi’s Closet everything they need and they are not being prompt with truly fixing the issue.
The bag has now had three eyes on it from professional repair services. None of which can service the bag how I sent it to them.
I need this taken care of ASAP.
We are writing in response to the claims and concerns the client has expressed through her Revdex.com customer complaint.
As stated the client stated in her complaint, we believe the piece that she submitted to us to be inauthentic. If the client would like to receive a second opinion from a reputable source we encourage her to visit *** and utilize their free expert services.
In an email sent to the client on October 4th, we ask her to please consult *** using their online quote form as she claimed *** would not offer their restoration services. We suggested this company for repairs as we have personally used their services and could speak on behalf of their craftsmanship. Unfortunately the client did not comply with our request and contacted *** who did not provide a sufficient response. At this time we still encourage the client to contact *** in order to receive a quote for repair costs.
Ultimately we are unable to honor the client’s desired settlement. We are unable to purchase the bag from her, as it is counterfeit; it is illegal to own or purchase such items. As we have communicated with the client we will happily reimburse her for return shipment costs. However, we require a quote from *** in order to move forward with any additional monetary assistance.
Please do not hesitate to contact us with any questions.
Thank you
Complaint: ***
I am rejecting this response because:
Per the attachments above ALL three company's have expressed the uncertainty of the bags repair. Again, you have diminished the value of the bag even much so that the "repair" will still need to be disclosed. I BOUGHT THIS BAG FROM ***!!! stop with the bag is not authentic. I have sent all information that you have asked of me. I forwarded you the email from the *** I have did EVERYTHING you asked of me. I expect this issue to be resolved as soon as a response is received.
this has gone on long enough and now that you have your quote from *** from the *** there should be no issue what so ever with getting the issue resolved.
*** has even wrote in saying the bag can not be fixed. Why would you ever think that I am to send my bag to anyone but the ones whom made the bag. I am disappointed in this business and the lack of concern.Per my emails to the *** as well as *** addicts the thousands of ppl who read the reviews and have commented on my post about this mess are dumbfounded that this is happening and all are awaiting a response to what you all are going to do. my reach is long and best believe one way or another this will be rectified.
Now I would like for this to stay where it is at and for us to have this taken care of asap. PPL make mistakes and I have no reason to lie about a bag. I would never try and get over on anyone. Who ever looked at the bag could have looked it over a little too fast or had one too many cups of coffee. who knows. the bag is authentic and I will not stand for the nonsense that you all are claiming of.
if it costs $140 to repair I expect that plus the shipping plus the diminished value of the bag. Which is and should be met. We are not talking about a $50 purse. this purse costs well over $4400.00 and its an investment. I do not have money that grows out of my right hand. they items I spend my money on are items in which I have to save for.
I think what I am requesting is honorable. I hope you see it that way as well.
So now that you have ***s quote which was sent last week to the selling email address, it is now time for you all to step up and handle your business.
Sincerely
We are sorry to hear that again the client has denied our request. Unfortunately we will be unable to move forward without the information requested. Again, we are asking that the client have the piece authenticated by a trustworthy, non-biased party, as it is illegal to own or purchase counterfeit pieces. If The *** is able to confirm that the piece is authentic we will happily purchase the piece from the client.
Thank you
Complaint: ***
I am rejecting this response because:
YOU ARE ASKING ME TO HAVE IT DONE BY A THIRD PARTY WHICH I HAVE DONE, I WILL NOT BE LISTING THIS ON THE *** AS THE *** STATED THAT THAT IS NOT LEGALLY BINDING AND IT IS AN OPINION.
Sincerely
Great authentic real Consignment Bag Company I love their fast online service safe and trustworthy they offer your money back if you're not satisfied you can have your bag authenticated by your own personal Authenticator I love my real bag at this great discount price
5 excellent online customer service fast friendly delivery and real authentic bags at a discount price thank you Yogi closet also have my bag authenticated by an outside authenticator other than Yogi.
Hello,
I planned to consign a *** in grass green with this company. After having an unpleasant customer service experience for an unrelated error on the company's part., I requested my handbag back as well as a suggestion on how to resolve the unrelated manner. I outlined it in email & spoke with a few customer service reps regarding this matter. Everything was all set to go, the package was sent & them midway through shipping - the company intercepted the package to be returned back to their offices. The company is holding this bag as collateral to resolve an unrelated matter caused by the company.
Due to a system error the client was incorrectly paid twice for a single item, quote number ***. We promptly notified the client of our error and requested that she, along with other clients effected, please be honest and return the funds wrongfully issued to our provided *** account.
As the funds were not received as of Wednesday July 26th the decision was made by Yoogi’s Closet to keep the Givenchy item of the client’s until the other transaction was settled. Once the funds are returned we will send the piece to the clients provided address.
At this time we have notified the client that we will return her Givenchy piece to her, free of charge, once she either 1. Issues payment to our provided *** account of *** in the amount of $520 or 2. Cancels the open claim in *** so that a partial refund may be issued.
We ask for the client’s honesty and assistance in correcting a double payment and will promptly comply with her request once she helps us with ours.
Please do not hesitate to contact us with any questions.
Thank you
Complaint: ***
I am rejecting this response because: You are admittedly stealing my bag as collateral for an unrelated issue that you should take up with your system's company. I have attempted to resolve this unrelated issue several times. So now you are essentially stealing my bag and holding onto my return without crediting me. I'm supposed to trust that by cancelling an unrelated dispute that you will return my bag. You have not given me any faith that my stolen bag will be returned in good condition based on the extent that you all are taking for YOUR error.
The error that you detailed is not related to this matter. I will be opening up a petty theft police report. It sounds like you guys are okay with stealing from your clients.
I have researched other companies like Yoogis Closet and they have the best Revdex.com rating and positive reviews. Every time I have bought an item, it was just as it was pictured on the website. This is the place to buy second hand designer bags.