YMCA of Central Ohio

May 12, 2016
RE: [redacted], Case #[redacted]
Dear Ms. [redacted]
Thank you for advising Guardian Protection Services, Inc. (“Guardian”) of the above-referenced matter. Guardian values the opportunity to provide response and address Mr. [redacted]’s concerns.
Guardian extends sincerest...

condolences to Mr. [redacted] and his family for their loss. Prior to receipt of your letter, Guardian discontinued all 24-hour monitoring and related services at Ms. [redacted]’s residence effective February 29, 2016. Guardian has spoken directly with Mr. [redacted] and confirmed that a refund of $37.16 will be provided. Mr. [redacted] has expressed his satisfaction with this resolution. Guardian apologizes to Mr. [redacted] for any confusion.
Thank you for allowing Guardian the opportunity to address this matter. Should you have any questions, I may be reached at [redacted], ext. [redacted]
Sincerely,
Sharon G[redacted], Credit Manager
Credit and Collections Department

March 3, 2017            Thank you for advising Guardian Protection Services, Inc. (“Guardian”) of the above-referenced matter. Guardian values the opportunity to provide response and address Mr. [redacted]’s concerns.  For background, Mr. [redacted]’s account...

came to Guardian by way of an authorized dealer of Guardian known as [redacted] Management, Inc. (“[redacted]”). As such, all aspects of the sales transaction and system installation took place directly with [redacted]. Please note that [redacted] is a separate and distinct company from Guardian, for which Guardian provides 24-hour monitoring and related services for customers whose systems were sold and installed by [redacted]. Guardian does not control any day-to-day business activities or any internal policies or procedures of [redacted], including security evaluations, sales processes, installation practices or any other aspect of [redacted]’s business.  Mr. [redacted] has expressed dissatisfaction with the delay in [redacted] conducting onsite service at his residence for malfunctioning camera equipment.  In an effort to assist in facilitating resolution, Guardian has provided a copy of Mr. [redacted]’s complaint to [redacted] and requested that they contact Mr. [redacted] as soon as possible. Subsequently, [redacted] has informed Guardian that onsite service has tentatively been scheduled to take place in Mr. [redacted]’s home on Saturday, March 11, 2017. [redacted] will be following up with Mr. [redacted] to confirm the time of the appointment and the name of the technician being dispatched.  Following completion of the service appointment, [redacted] will discuss with Mr. [redacted] directly a form of reimbursement for the service delays. [redacted] has informed Guardian that Mr. [redacted] has agreed to the above resolution.  Should you or Mr. [redacted] wish to contact [redacted] directly, they may be reached at: [redacted]  Telephone: ###-###-####.  I am hopeful the above information has assisted to clarify this matter for all parties. Thank you for the opportunity to provide Guardian’s response. Should you have any questions, please contact me directly at ###-###-####.                                         ...⇄ Sincerely,                                   ...⇄ April M[redacted], Director                                    ...⇄ Dealer Operations

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I will pay the amount of  
amount of $420.86.Regards,
[redacted]

December 17, 2015
RE: [redacted] – Complaint ID #[redacted]

Dear Ms. [redacted]:
Thank you for forwarding Ms. [redacted] complaint to Guardian Protection Services, Inc. (“Guardian”). Guardian welcomes the opportunity to provide response and bring swift resolution to this matter.
Prior to...

receipt of your letter, Guardian had spoken with Ms. [redacted] on December 14, 2015 and accepted Ms. [redacted] request to cancel her account. Upon cancellation, the balance due on Ms. [redacted] account will be waived and she will receive no further billing statements from Guardian. Ms. [redacted] has expressed her complete satisfaction with this resolution. Guardian sincerely apologizes to Ms. [redacted] for any confusion and wishes her the very best.
Should you have any questions, please contact me directly at ###-###-####, ext. [redacted]
Sincerely,
Andrew A[redacted], Manager
Customer Service Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have contacted Guardian multiple times to resolve this without avail.Please see attached 2 documents with my response. One providing response to the complaint and the other as supporting evidence that Guardian has charged, on several occasions, various amounts, no credits have been issued, and the "6 month promotion" was not provided as they are alleging which I NEVER agreed to- verbally or in writing. If this is not resolved, I will have to further my complaint proceedings. I am requesting yet again the following: -          Cancellation of this invalid contract without penalty-          Documentation of a signed agreement that the rate of $17.47 I was informed would end at a specific date-          Documentation/Evidence of an agreement allowing Guardian to withdraw any funds above the agreed amount from my account. IF there was an agreement to only provide $17.47/month FOR ONLY 6 MONTHS, I would like to see where I signed and agreed to those terms as I have requested from Guardian multiple times. My understanding is that this documentation does not exist.   Per the documentation attached, if I was in fact to receive a “promotion” from Guardian for 6 months, I would not have been charged until February at the rate that they claim I agreed to. As you can see, I was charged $34.95 beginning in January 2017, $42.26 in September 2017, $17.48 in March 2017, $34.95 in March 2017 and another $34.95 again in April 2017. Per the response from Guardian, the charges should have been $17.47/month through 6 months would have started in August 2016 and ended in January 2017. I made no verbal agreements to enter into a long-term, 60-month contracts for $34.95/month.   I am requesting yet again the following: -          Cancellation of this invalid contract without penalty -          Documentation of a signed agreement that the rate of $17.47 I was informed would end at a specific date -          Documentation/Evidence of an agreement allowing Guardian to withdraw any funds above the agreed amount from my account. 
Regards,
[redacted]

While disappointed in [redacted]s handling of the refund and their refusal to even process the refund prior to picking up the equipment, despite their legal / contractual obligation, I understand that it is not a matter that pertains to Guardian Protection Services.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards, [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Thank you for your help with this matter. One additional item that I would like to bring to the attention of Guardian Protection is that I had spoken with someone in their customer service department over a week ago because my first and last names are misspelled on my account and I am unable to edit them myself on the [redacted] app or website.  I was told that a request would be forwarded to Guardian's data entry department but I have not seen the changes corrected yet.  Can someone get back to me on this?
Regards,
[redacted]

September 6, 2017Revdex.com of Western PennsylvaniaAttn: [redacted]  400 Holiday Drive, Suite 220Pittsburgh, PA 15220RE: [redacted], Case #[redacted]Dear Ms. [redacted]: Thank you for forwarding Mr. [redacted]’s complaint to Guardian Protection Services, Inc. (“Guardian”). Guardian deeply regrets...

Mr. [redacted]’s negative interactions with our company. Guardian takes great pride in providing excellent customer service and regrets that Mr. [redacted]’s interaction with our firm was less than exemplary. Due to Mr. [redacted]’s unique circumstances, Guardian has accepted his request to cancel his account without further payment. Thank you for allowing Guardian to address this matter for Mr. [redacted]. Should you have any questions, please contact Guardian at [redacted]. Sincerely,Agency Complaint Response Team

July 21, 2016   Revdex.com Attn: [redacted] 400 Holiday Drive, Suite 220 Pittsburgh, PA  15220 RE:        [redacted] [redacted]
* Dear Ms. [redacted]    Thank you for providing Guardian Protection Services, Inc. (“Guardian”)...

with Mr. [redacted]’ complaint dated July 19, 2016.   Before Guardian had the opportunity to contact Mr. [redacted] to discuss his concerns directly, Mr. [redacted] delivered a check in the amount of $750 to Guardian’s corporate headquarters for payment of the early termination fee on July 20, 2016. At that time, Mr. [redacted] requested that Guardian cease any further contact with him.   Pursuant to Mr. [redacted]’ payment of the early termination fee, Mr. [redacted]’ account was cancelled effective July 20, 2016. Guardian apologizes to Mr. [redacted]’ that its efforts to resolve this matter did not meet his expectations.   Thank you for informing Guardian of this matter. Should you have any questions, please contact me directly at ###-###-####, ext. [redacted]. Sincerely, Kathleen V[redacted] Director Account Management Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The technician came to my home the day after I moved in.  Things were as hectic and chaotic as you can imagine.  Both the installation technician, as well as the account manager who I spoke with on the phone, both told me verbally that my contract was for 24 months.  After receiving multiple verbal confirmations before signing anything, I went ahead and signed the paperwork.  I am not the first Guardian customer that this has happened to.  A quick Google search reveals other customers complaining of the exact same thing, as well as other shady business practices by Guardian Protection Company.  Being forced to pay an ETF of $1000+ is absolutely ridiculous for an alarm company.  There's no other utility or service (Internet, Electricity, Gas, Water, TV, Cell Phone, etc.) that charges an ETF as high as this if you wish to cancel their service.  Not only that, if you do not provide a written cancellation 30 days prior to your contract expiring they will auto-renew your contract for another 5 years.  If I were to sell my home within this 5 year period, Guardian instructed me that I would either have to pay their ludicrous ETF or get the buyers of my home to take over the alarm contract.  Otherwise, I'd have to continue to pay for an alarm system that would no longer be in my possession in a home that I no longer own... THIS IS INSANE!  I do not use my alarm system and am more than willing to return all of the equipment to Guardian Protection services.  Because of that, I only wish to end my contract with Guardian.
Regards,
[redacted]

October 25, 2017Revdex.comAttn: [redacted] 400 Holiday Drive, Suite 220Pittsburgh, PA 15220RE: [redacted] – ID #[redacted]Dear Ms. [redacted]: Thank you for advising Guardian Protection Services, Inc. (“Guardian”) of Mr. [redacted]’s complaint. Guardian values the opportunity to provide...

response and clarify this matter for all parties. Upon receipt of your letter, Guardian conducted a thorough review of Mr. [redacted]’s account. For background, Mr. [redacted]’s account came to Guardian by way of an authorized dealer of Guardian known as Complete Home Security (“Complete Home”). Our records indicate Mr. [redacted]’s initial transaction with Complete Home occurred on March 31, 2015 at which time he executed an Authorized Dealer Monitoring and Repair Agreement (“Agreement”). The initial term of the Agreement was for a period of sixty (60) months. Mr. [redacted] acknowledged the term of the Agreement by affixing his initials beside the separate clause which specifically states, “The initial term of this Agreement is 60 months.” Our records indicate that Mr. [redacted]’s system was installed and activated by Complete Home on April 20, 2015. On May 18, 2017 with thirty-six (36) months remaining in the initial term, Mr. [redacted] informed Guardian that he had moved from the monitored premises. Mr. [redacted] declined to transfer services to his new home and requested the cancellation of the account. Guardian’s representative explained that Mr. [redacted] remained within the initial term of his Agreement and was ineligible to cancel absent payment of an early termination fee. Mr. [redacted] disputed the information provided to him and stated that he would not remit further payment. Guardian spoke with Mr. [redacted] on August 1, 2017 at which time Mr. [redacted] advised that his ex-wife was selling the monitored premises. Guardian’s representative explained that if the new homeowners elected to activate monitoring services under a new agreement for the remaining term, Mr. [redacted] would be relieved from all remaining obligation. Mr. [redacted] requested that services be terminated immediately. Guardian’s representative explained that billing would continue until the end of the initial term. Upon receipt of the subject complaint, Guardian reached out to Mr. [redacted] to discuss this matter further. To date, Guardian has not been able to speak directly with Mr. [redacted]. Respectfully, Guardian is unable to simply cancel Mr. [redacted]’s account without further payment. Section 11 of Mr. [redacted]’s Agreement states, “Your obligations under this Agreement continue even if You sell or leave the Premises.” Should Mr. [redacted] wish to cancel his account at the present time, the terms of his Agreement state he may do so upon remittance of an early termination fee. That amount is designated to be $1,531.74 ($1,250 early termination fee + $281.74 balance due on account.)  Accordingly, upon Guardian’s receipt of payment of the above amount, Mr. [redacted]’s account will be cancelled and he will be released from all remaining obligation. Alternatively, Guardian remains willing to transfer services to Mr. [redacted]’s new home, transfer services to a friend or family member, or work with the new homeowners to activate monitoring services under a new Agreement for Mr. [redacted]’s remaining initial term. Thank you for providing Guardian the opportunity to address this matter. Should you have any questions, please contact Guardian directly at [redacted]. Sincerely,Agency Complaint Response Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
1.Guardian's letter back doesn't address any of the issues of taking advantage of the elderly.  They hide behind [redacted]'s origianl contract but are all too happy to collect the fees and demand future payments for services not rendered.  They harassed me and my grandmother.  They were threatening when suggesting I find someone else to pick up my grandmother's contract and when they suggested the new owner's of my grandmother's house be contractually obligated to fulfill thier requirements.  They failed to pass my concerns up the ladder of management until I wasted my time filling out complaint forms and [redacted] reviews.  Completely unprofessional and I think their "A" grade from the Revdex.com should be re-evaluated.]
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

September 8, 2016   RE:      [redacted] – Complaint ID #[redacted]   Dear Ms. [redacted]:    Thank you for forwarding Mr. [redacted]’s complaint to Guardian Protection Services, Inc. (“Guardian”). Guardian sincerely apologizes to Mr. [redacted]...

for the issues he has experienced with this cellular communication.    Upon receipt of your letter, Guardian contacted Mr. [redacted] and explained that a refund of $150 would be provided pursuant to his request. Mr. [redacted] expressed his satisfaction with this resolution. Guardian values Mr. [redacted] as its customer and appreciates the opportunity to continue providing him with his security monitoring services.   Thank you for providing Guardian the opportunity to address this matter.  Should you have any questions, please feel free to contact me directly at ###-###-####, ext. [redacted]                                           ...⇄ Sincerely,                                               ...⇄ John T[redacted] Manager                                         ...⇄ Customer Care Loyalty Department

July 24, 2015
RE: [redacted] – Complaint ID #[redacted]

Dear Ms. [redacted]:
Thank you for forwarding Mr. [redacted]’s complaint. Guardian Protection Services, Inc. (“Guardian”) values the opportunity to provide response and assist in facilitating resolution of his concerns.
Mr....

[redacted]’s complaint expresses discontent with the extension of his initial term with Guardian upon upgrading the security equipment in his home. Guardian has reviewed its records and offers the following information in response.
Our records indicate that Mr. [redacted] initially engaged Guardian’s services on March 27, 2010 for an initial term of thirty-six (36) months.
On June 18, 2012, Mrs. [redacted] expressed that she was interested in adding cameras to her security system. As such, Guardian scheduled a consultation to take place in the [redacted]s’ home with a Guardian sales consultant. Said appointment took place on June 19, 2012. After reviewing products and services available to them, Mr. and Mrs. [redacted] elected to upgrade their security system to include interactive services and to purchase four (4) security cameras. In order to offset the upfront cost of the equipment, Guardian offered to provide the devices at a discount in exchange for a new forty-seven (47) month agreement. The [redacted]s accepted Guardian’s proposal. To commemorate their decision, Mrs. [redacted] executed a Residential Sales and Monitoring Agreement (“Agreement”) on June 19, 2012. The initial term was clearly designated as forty-seven (47) months. Mrs. [redacted] acknowledged the term of the Agreement by affixing her initials beside the separate and bolded clause which specifically states, “This is a 47 month monitoring agreement.” Mrs. [redacted] also placed her initials next to the Special Conditions section which clearly states, “Term to be 47 month.” Finally, Mrs. [redacted] executed the Agreement by affixing her signature at the bottom of the form.
Shortly after installation of the new cameras, Mr. and Mrs. [redacted] expressed discontent with the equipment and requested a refund. Per their request, Guardian dispatched a technician to remove the equipment and a refund was provided accordingly.
On July 8, 2015, Mr. [redacted] requested the cancellation of his account as he wished to engage another security provider. Guardian’s representative explained that he remained within the initial term of his Agreement and an early termination fee was required. Guardian received the subject complaint shortly thereafter.
Mr. [redacted]’s letter asserts that his spouse was unaware she extended the initial term of their Agreement by placing initials on a document authorizing the removal of the cameras. Guardian has reviewed its records in light of Mr. [redacted]’s assertions and, respectfully, finds his statements to be inaccurate.
Prior to providing and installing the new camera system, Guardian presented a new Agreement to the [redacted]s for review and signature. The Agreement, dated June 19, 2012, clearly designated the initial term to be forty-seven (47) months in several sections, all of which required written acknowledgment by the [redacted]s. Mrs. [redacted] placed her initials accordingly.
A “Notice of Cancellation” form, which also bears Mrs. [redacted]’s signature, was provided at the time to document that Mr. and Mrs. [redacted] received three (3) full business days to review their transaction and related paperwork and possessed the option to cancel their transaction with no further obligation. The [redacted]s did not cancel the transaction and Guardian proceeded to fulfill its obligations as set forth in the Agreement.
The camera system was removed on July 16, 2012 at the request of the [redacted]s. While on site, Guardian’s technician obtained Mrs. [redacted]’s signature on an “Equipment Requisition – Additions/Deletions Form”. This form served to memorialize that four (4) IP Cameras and one (1) Router was removed from the [redacted]s’ residence. The document also confirmed that the [redacted]s’ monthly monitoring rate would be reduced to $39.95/month. Please note, this document did not extend the [redacted]s’ initial term as asserted in the complaint.
Respectfully, at no time did Guardian “victimize” the [redacted]s as stated in the complaint. Guardian provided and installed expensive electronic security equipment at a discount in exchange for execution of a new Agreement. Subsequent to removing the camera system and providing a refund accordingly, at no time did Mr. or Mrs. [redacted] express concerns related to the transaction until they requested the cancellation of their account to engage another provider and were informed that an early termination fee was required.
Notwithstanding the above, while Guardian maintains its legal right to pursue fulfillment of the full terms of Mrs. [redacted]’s Agreement, in this instance and in order to bring swift resolution of this matter, Guardian has agreed to accept a reduced early termination fee of $450.45 as proposed by Mr. [redacted]. Accordingly, upon receipt of Mr. [redacted]’s early termination fee, Guardian will cancel his account and he will be released from all further obligation to Guardian.
Thank you for allowing Guardian the opportunity to clarify this matter for all parties. Should you have any questions, please contact me directly at (800) 533-4827, ext. 12373.
Sincerely,
Andrew [redacted], Manager
Customer Service Department

October 13, 2015
RE: [redacted] – Complaint ID #[redacted]
Dear Ms. [redacted]
Thank you for forwarding Mr. [redacted] additional comments to Guardian Protection Services, Inc. (“Guardian”).
Mr. [redacted] letter expresses discontent with Guardian’s explanation that his contractual obligation is with [redacted] and not Guardian. In an effort to clarify this matter for Mr. [redacted], please note that his Agreement states, “This agreement is entered into this 13th day of March, 2014 between [redacted]. hereinafter referred to as “Company” and [redacted].” Guardian is contracted by [redacted], to provide 24-hour monitoring services, telephone support services and billing services for Mr. [redacted]. A copy of Mr. [redacted] Agreement with [redacted] is attached for your reference.
Mr. [redacted] letter also asserts that he informed Guardian of his concerns with the exterior door contacts prior to August 3, 2015. Please note that due to the nature of Guardian’s business, all telephone calls and customer interactions are recorded. Guardian reviewed Mr. [redacted] account and found no telephone interactions with Mr. [redacted] prior to August 3, 2015 related to the exterior doors. If Mr. [redacted] contacted [redacted] directly regarding this matter, Guardian would have no record of those telephone interactions. Additionally, if Mr. [redacted] left voicemail messages for [redacted] related to this matter, Guardian would have no record of those interactions as well. Our records indicate that Guardian has been professional and responsive at all times in its efforts to assist Mr. [redacted].
Guardian apologizes that its efforts to satisfy Mr. [redacted] have not met his expectations. Guardian has relayed Mr. [redacted] concerns to [redacted]. [redacted] is not prepared to replace the exterior doors, nor is [redacted] willing to simply cancel Mr. [redacted] account as he has requested. [redacted] does remain willing to provide Mr. [redacted] with account credits or additional security equipment in an effort to earn his satisfaction. Alternatively, should Mr. [redacted] wish to cancel his account with [redacted], he may do so upon remittance of the early termination fee as set forth in Section 3 of his Agreement. That amount is designated to be of $1,574.65. (35 months X $44.99 = $1,574.65.)
Thank you for the opportunity to clarify this matter for all parties. Should you have any questions, please contact me directly at ###-###-####, ext. [redacted].
Sincerely,
Andy A[redacted], Manager
Customer Service Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I spoke to a representative in August 2017, about the additional charge to my account I was offered a new payment of $35, a month and an additional month free. I was told she would send the information and contract by email. I waited two weeks then mailed the  electronic payment verification from my bank and also called back and was taken thur the bill again. I informed him (Jesse) I was suppose to receive one month free and I thought it was September 2017, and also a new lower payment of services.  I have attached verification of this new contract.  I still have no clarity on any payments not paid or that Guardian will remove a computer generated non-payment charge that was received on 8/22/2017. When I was told was june 2017,  was the original payment not received.I have paid all months due expect Sept 2017, due to new agreement and still have not heard when this will start. 
[redacted] [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I however want to point out that I don't like the wording of the response, as Guardian try to indicate that they have done nothing wrong. E.g. bringing up that a tablet signature doesn't look like a normal signature is irrelevant in this case as my wife didn't sign anything, and was never presented with a tablet or work-order of any kind at all.
Regards,
[redacted]

January 22, 2018Revdex.comAttn: [redacted] 400 Holiday Drive, Suite 220Pittsburgh, PA 15220RE: [redacted] – ID #[redacted]Dear Ms. [redacted]: Thank you for providing Guardian Protection Services, Inc. (“Guardian”) with the above-referenced complaint. Guardian greatly values the...

opportunity to facilitate resolution of Ms. [redacted]’s concerns. Upon receipt of your letter, Guardian conducted a thorough review of Ms. [redacted]’s account and identified the billing error which was the subject of Ms. [redacted]’s complaint. Guardian immediately contacted Ms. [redacted] directly to provide explanation. During that conversation, Guardian confirmed that the erroneous payment has been refunded to Ms. [redacted]’s bank account. In addition, a credit equal to two (2) months of monitoring services has been applied to Ms. [redacted]’s monitoring account in apology for any frustration and inconvenience. Ms. [redacted] has expressed her satisfaction with this resolution. Guardian sincerely apologizes to Ms. [redacted] for any confusion. Thank you for providing Guardian with the opportunity to respond. Should you have any questions, please contact Guardian at [redacted]. Sincerely,Agency Complaint Response Team

January 8, 2016
RE: [redacted], Case #[redacted]
Dear Ms. [redacted]
Thank you for forwarding Ms. [redacted]’s complaint to Guardian Protection Services, Inc. (“Guardian”). Guardian values the opportunity to provide response and address this matter.
For background, please note that...

Guardian provides low voltage wiring solutions (e.g. telephone, cable television, home networking, etc.) for Ms. [redacted]’s home builder. As such, Guardian met with Ms. [redacted] in December 2014 to discuss her low voltage wiring needs. During that meeting Guardian also presented additional products and services available for her new home, which was under construction at that time. Such additional products and services are offered as an upgrade, such as home audio, video, intercom, home networking, electronic security system and more. After reviewing the available upgrades, Ms. [redacted] engaged Guardian to install a monitored electronic security system in her new home. Ms. [redacted] acknowledged such engagement in writing by executing a Residential Monitoring Agreement (“Agreement”) with Guardian on December 29, 2014, which designates its initial term as sixty (60) months. In addition to signing the form, Ms. [redacted] placed her initials beside the separate bolded section which explains, “This is a sixty (60) month monitoring agreement.”
Additionally, Ms. [redacted] was provided with three (3) full business days to review, alter or cancel her decisions with respect to any aspect of the transaction with Guardian. Ms. [redacted] acknowledged this policy by executing a “Notice of Cancellation” form at the time of sale. Guardian did not receive a written request to cancel from Ms. [redacted] and therefore proceeded to provide and install security equipment.
Upon receipt of your letter, Guardian contacted Ms. [redacted] who reiterated that she does not wish to activate monitoring services with Guardian. While Guardian maintains its legal right to pursue fulfillment of the full terms of Ms. [redacted]’s Agreement, in this instance and in order to bring swift resolution to this matter, Guardian has agreed to release Ms. [redacted] from all obligation under the Agreement. Ms. [redacted] has expressed her satisfaction with this resolution.
Thank you for informing Guardian of this matter. Should you have any questions, please contact me directly at ###-###-####, ext. [redacted].
Sincerely,
Andrew A[redacted], Manager
Customer Care Department