YMCA of Central Ohio

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below."Guardian’s representative also offered to reduce Mr***s monthly monitoring rate for the remainder of the initial term (months.)" This offer was only made with the condition that I would sign a new contract for a month term which is unacceptable. "it is Guardian’s desire to work with Mr*** towards a resolution that is satisfactory to all parties." the only resolution offered was for me to pay out the entire exsiting agreement which I never authorized and furthermore was signed under pretense when there representative was installing the systemNo word of any contract was ever told to me or the system would not have been allowed to be installed in my house, the representative had my girlfriend at the time Mrs* *** sign the document in my name without my knowledge or authorization, showing that this company operates by deceiving its customersMrs* *** was only there so the system could be finished being installed as I had to be at work and had asked the representative prior to my departure for all paperwork that needed to be filled out so I could read over all documents and was told that I had already filled out all needed documentation which did not include the stated agreement "Guardian’s records indicate that Mr***s system has transmitted a signal indicating that the panel battery needs to be replacedGuardian would be pleased to dispatch a technician to replace that battery and fully inspect and test the system at no charge to Mr***. Guardian also remains willing to reduce Mr***s monthly monitoring rate from $52.99/month to $46.99/month until the end of the initial term on December 6, Guardian believes the above offers to be fair and reasonable and remains hopeful that Mr*** will concur." I advised Guardian that the system was offline for an extended period of time due to home remolding and there was no need for a service tech to responded to my residenceOnce again the only offer made to me in reducing the the price of service dictated that I sign a new contract for a month term I completely reject Guardians response to this complaintthis company operates by deceiving there customers on what they are getting with there servicefurthermore since this company is not willing to work with its customers who were in good standing and decides to back its deceitful representatives when they admitted that the contract was not signed by myself but expect me to fulfill something I never would have agreed to. An addition complaint is being filed with the *** *** Department of Justice Consumer Affairs. Regards,*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

March 4,
Re: *** *** - Complaint #***
Dear Ms***:
Guardian Protection Services, Inc(“Guardian”) is in receipt of the above-referenced complaintGuardian values the opportunity to provide response and clarify this matter for all parties
Ms***’s account came to
Guardian by way of an Authorized Dealer known as *** Security, LLC (“***”)As such, all aspects of Ms***’s sales transaction and system installation took place directly between *** and Ms***Please note that *** is a separate and distinct company from Guardian, for which Guardian provides 24-hour monitoring and related services for customers who systems were sold and installed by ***Guardian does not control any day-to-day business activities or any internal policies or procedures of ***, including security evaluations, sales processes, installation practices or any other aspects of ***’s business
Our records indicate that Ms***’s original transaction with *** occurred on June 2, at which time she executed an Authorized Dealer Sales and Monitoring Agreement (“Agreement”) with *** in order to engage monitoring servicesThe initial term of the Agreement was for a period of sixty (60) monthsMs***’s system was installed and activated by *** on June 8, Prior to departing the residence, ***’s technician tested all devices, including the Zone motion sensor, and confirmed receipt of all signals in Guardian’s central monitoring station
Ms***’s letter indicates that a Guardian service technician informed her that the Zone hard-wired motion sensor was never connected to the security system at the time of sale with ***In response to Ms***’s concerns, Guardian conducted a thorough review of her accountOur investigation into this matter continuesGuardian apologizes to Ms*** for any confusion and/or misinformation providedGuardian will address this matter directly with the service technician and will use this instance to appropriately address the subject internally to ensure our technicians avoid such circumstances in the future
For background, our records indicate that Ms***’s system was designed to transmit signals to Guardian via her telephone landlineMs***’s system also included a backup cellular communication device to transmit signals in the event her landline could not communicateMs*** has expressed concern that upon cancellation of her home landline, security devices were rendered unable to communicatePlease be assured that all security devices in Ms***’s home, including the Zone motion sensor, continued to properly transmit signals to Guardian via the cellular radio
Subsequent to activation of Ms***’s system on June 8, 2011, Guardian received alarm signals from the Zone motion sensor on two (2) occasions, October 25, and October 31, During both alarm events, Guardian dispatched the authorities in response to the signals received from the Zone motion sensorThis would clearly indicate that the motion sensor was, in fact, connected to the security system and sending proper signals to Guardian’s monitoring station
After the authorities were dispatched on October 31, 2013, Ms*** contacted Guardian and expressed concern that the motion sensor was creating alarmsIn a genuine effort to assist Ms***, Guardian’s representative suggested that Ms*** change batteries in the device or ensure that no cobwebs were interfering with the motion sensorGuardian’s representative also offered to schedule onsite service to inspect the device however Ms*** declined at that time
On November 24, 2013, Ms*** requested onsite service to inspect the Zone motion sensorA service appointment was scheduled for December 10, Unfortunately, Guardian was unable to complete the service appointment as scheduled due to the service technician becoming illGuardian contacted Ms*** to reschedule the service appointment however Ms*** indicated she would call back at a later time to rescheduleGuardian received no further contact from Ms*** related to the motion sensor
On February 12, 2016, Guardian conducted onsite service to upgrade Ms***’s security panel from 2G to 4GDuring that service appointment, Guardian’s technician replaced the Zone motion sensor at no charge to Ms*** upon learning that the device was not compatible with the new security panelGuardian received the subject complaint shortly thereafter
Upon receipt of the complaint, Guardian contacted Ms*** to provide the above explanationGuardian’s representative assured Ms*** that the motion sensor was connected to the system at the time of activation and that the device continued to transmit signals with the cellular communication device after she had cancelled her landlineGuardian’s representative also explained that Ms***’s original system, the Lynx 3000, allowed for one hard-wired device, which was the Zone motion sensorWhen Ms***’s Lynx panel was upgraded to the Lynx panel on February 12, 2016, the hard-wired motion sensor was replaced with a wireless device in order to be compatible with the new panelGuardian’s technician replaced the motion sensor at no charge to Ms*** in good faith
Guardian’s representative also reviewed with Ms*** the alarm signals received from the motion sensor in 2013, which would clearly indicate the device was transmitting signalsMs*** stated she was previously informed that the device did not work because she had cancelled her landlineGuardian’s representative assured Ms*** that the motion sensor is tied to the keypad/panel, not the landlineShould the motion sensor activate, any corresponding signal is sent to the keypad/panelThe keypad/panel then attempts to transmit the signal via the landlineIf the landline is unavailable, the signal is then transmitted to Guardian via the cellular radio
Guardian’s representative also explained that Guardian’s previous offer to apply a two-month credit to the account was a good faith gesture made in apology for any misinformation provided and in an effort to regain Ms***’s satisfactionMs*** disputed this information, stating she does not believe a company would offer credits if there was no wrongdoingGuardian’s representative again apologized for any misinformation provided in the past and promised to review all telephone calls with previous representatives and address any misunderstandingsMs*** again disputed the information provided to her and stated she did not trust the information being provided to her
During that telephone call, Ms*** requested a refund of one-half of all monitoring fees paid to dateGuardian’s representative politely explained that Guardian could not accommodate that requestIn a genuine effort to satisfy Ms***, Guardian’s representative offered to waive the $co-pay billed for the February 12, service appointmentGuardian’s representative also offered to waive the final three (3) months left in the initial term and allow Ms*** to cancel her account at the present time as she had previously requestedMs*** declined and reiterated her request for a refund of one-half all monitoring fees paid
Based on the above information, Guardian respectfully finds Ms***’s request for a refund to be unwarranted at this timeGuardian’s records clearly indicate that the motion sensor was, in fact, connected to the security system and transmitting signals to GuardianGuardian previously offered to schedule onsite service to address Ms***’s concerns related to possible alarms from that motion sensorGuardian apologizes that the service appointment was unable to take place as originally scheduled however Guardian did offer to reschedule the appointment at Ms***’s convenienceUnfortunately, Ms*** declined to reschedule a service appointment to inspect the motion sensor
Guardian believes it has made every reasonable effort to explain the history of the account and satisfy Ms***’s concernsAgain, Guardian apologizes to Ms*** for any confusion or inconvenience related to misinformation providedNotwithstanding, Guardian respectfully declines to provide Ms*** with a refund as requestedGuardian’s previous offer to apply credits to the account and/or accept Ms***’s cancellation request prior to the end of the initial term remain available to herShould she wish to discuss these options or review this matter further, she may contact Guardian at her convenience
I am hopeful the above information has assisted to clarify this matter for all partiesThank you for advising Guardian of this issueShould you have any questions, please contact me directly at ###-###-####, ext***
Sincerely,
Andrew A***, Manager
Customer Care Department

November 7, 2016 Revdex.com of Western PennsylvaniaAttn: *** *** Holiday Drive, Suite 220Pittsburgh, PA 15220 RE: *** ** ***, Case #*** Dear Ms***: Thank you for forwarding Mr***’s complaint to Guardian Protection
Services, Inc(“Guardian”)Guardian values the opportunity to provide response and facilitate resolution of his concerns Mr*** has expressed dissatisfaction with the security system installed in his homeGuardian has conducted a thorough review of Mr***’s account and offers the following information Mr***’s system was installed on July 27, 2016. Following installation, Guardian conducted onsite service at Mr***’s home on three (3) occasions as follows: August 10, 2016: Guardian’s technician reprogrammed the door lock and tested the device August 24, 2016: Guardian’s technician checked signal strength on the camera and found the reading to be 65%The technician explained if everyone in the home is connected to the internet, the camera may not be able to connect due to lack of bandwidthWhile onsite, the technician found the lock to be approximately feet from the security panel, with walls between the panel and lock which would hinder signal strength September 16, 2016: Guardian’s technician installed two (2) repeaters to boost signal strength On October 6, 2016, Mr*** contacted Guardian and requested the cancellation of his account due to repeat issues with the door locksGuardian’s representative explained that the repeater located in the closet needed to be relocated or an additional repeater needed to be installed to boost signal strengthGuardian’s representative offered to send a technician at no charge to move and/or install the repeaterGuardian’s representative further explained that Mr*** could cancel the account pursuant to payment of an early termination fee of $per the terms of his AgreementMr*** requested time to consider the offer and stated he would call back with a decisionGuardian received no further contact from Mr*** until receipt of the subject complaint Upon receipt of your letter, Guardian contacted Mr*** to discuss his concerns directlyDuring that conversation, Guardian’s representative again explained that the repeater installed in a closet cannot efficiently send signals due to the distance from the panel and due to the walls between the repeater and the panel; this repeater would need to be relocated or additional repeaters would need to be installed to ensure a good signal in the areaGuardian’s representative offered to conduct onsite service at no charge to Mr*** during an evening or weekend that was convenient for him to replace the repeater in the closet and add two (2) additional repeatersGuardian’s representative also offered to apply a credit to the account equal to two (2) months of monitoring fees in apology for any inconvenienceMr*** declined Guardian’s offer and stated that removal of the security system in its entirety is the only resolution he finds to be acceptable It is Guardian’s sincere desire to resolve this matter with Mr*** in a manner that will allow him to fully utilize the security monitoring services he engaged Guardian to provideTo that end, Guardian’s previous offer to conduct onsite service at no charge to Mr*** during an evening or weekend appointment remains available to himUpon completion of the onsite service appointment, Guardian will apply a credit to Mr***’s account equal to two (2) months of monitoring services in apology for any inconvenience. Following completion of the onsite service appointment, should issues persist with the door locks related to intermittent signal strength from the repeaters installed in the area of the door locks, Guardian will then accept Mr***’s request to cancel his account without further payment. Guardian believes this offer to be fair and reasonable and remains hopeful that Mr*** will concur I am hopeful the above information has assisted to clarify this matter for all partiesShould you have any questions, please feel free to contact me directly at ###-###-####, ext*** Sincerely, John T***, Manager Customer Service Loyalty Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
*** ***

May 31,
RE: *** ***, Case #***
Dear Ms***
Thank you for providing Guardian Protection Services, Inc(“Guardian”) with Mrs***’s additional comments
Please note, the following paragraph was found in Guardian’s original response to Mrs***’s complaint:
Upon receipt of your letter, Guardian contacted Mr*** directly to discuss his concernsDuring that conversation, Guardian’s representative forwarded a full copy of the ***s’ Agreement to Mr*** at his requestGuardian’s representative also reviewed the Agreement with Mr*** and explained that the cost of the security equipment was not rolled into the ***s’ mortgage as they had believedGuardian’s representative further explained that Guardian does not offer a two (2) year Agreement and apologized for any confusionMr*** disputed the information provided to him
The above-referenced conversation took place on April 7, between a Guardian representative and Mrs***Guardian apologizes for the typographical error in the letter which indicated the conversation took place with Mr***Following that conversation, Guardian’s representative mailed a copy of the Agreement to Mrand Mrs***’s home as promisedAnother copy of the Builder Division Sales and Monitoring Agreement (“Agreement”) executed by Mrand Mrs*** on July 12, is attached hereto
Mrs*** has requested information regarding the early termination fee, which is calculated as follows: The Deferred Payment Amount found in Section A of the Agreement ($1,465.00) + 20% of the months remaining in the initial term ($188.79) = $1,Please note, subsequent to Guardian’s initial response Mrand Mrs*** remitted another monthly paymentTherefore, the full early termination fee is now calculated at $1,+ $= $1,
Guardian remains willing to accept a 70% reduction to the early termination fee to cancel Mrand Mrs***’s accountThat amount is now calculated as $(pursuant to the ***s’ most recent monthly payment.) This offer is extended until close of business on June 14, after which it will be rescinded and Guardian will maintain its legal right to pursue fulfillment of the full terms of the Agreement
Finally, Guardian is in receipt of Mrs***’s request to discontinue telephone communications related to the communication issues with her systemGuardian will ensure that all such telephone calls cease immediately
Thank you for the opportunity to address this matterShould you have any questions, please do not hesitate to contact me at ###-###-####, ext***
Sincerely,
Andrew A***, Manager
Customer Care Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The representative offered to take a 50% reductionI called today and offered $300, which would cover months of "coverage" which I'm not receiving.Their response states"On April 29, 2015, Guardian spoke with Mrs*** and reviewed with her that her security equipment was in need of an upgrade to a newer version of cellular communication due to the cell company recently upgrading their equipment from 2G to 4G." Note- "in need of an upgrade", not "offered" an upgrade as they had previously stated.All this was done without any conversation with meAlso, the apparent "agreement" was "signed" (this was done electronically, so there is no actual signature) but no " upgrade" was performed for months. So, in summary, Guardian performed an upgrade which they describe as "in need of", did not explain at the time that there would be an addendum to the contract, did not have an actual hard signature, and frankly performed poor service during the over SIX YEARS that we paid for.As much as it would upset me to pay anything, I offered $which would be over 6months of "service"This would surely give them time to try to get the new owners to establish service.I again assert that they are engaged in very fraudulent activitiesThere are numerous complaints both with Revdex.com and other review sites which back up this assertion.Thanks,*** ***

September 25, 2017Revdex.com of Western PennsylvaniaAttn: *** *** Holiday Drive, Suite 220Pittsburgh, PA 15220RE: *** ** ***, Case #***Dear Ms***: Thank you for informing Guardian Protection Services, Inc(“Guardian”) of Mr***’s complaintGuardian appreciates the
opportunity to provide response and facilitate resolution of his concerns.For background, Mr*** executed a Monitoring Agreement (“Agreement”) with Guardian on November 25, The initial term of the Agreement is defined as thirty-six (36) monthsIn December with twenty-four (24) months remaining in the initial term, Mr*** informed Guardian that he was moving from the monitored premisesAs a courtesy, Guardian froze the billing on Mr***’s account for a period of three (3) months to allow him the opportunity to find a new homeGuardian followed up with Mr*** in May regarding the status of his relocation at which time Mr*** disputed Guardian’s cancellation policyGuardian received no further contact from Mr*** until receipt of the subject complaint in September 2017.Mr*** has disputed Guardian’s cancellation policy and the early termination fee required to cancel prior to the end of the initial termRespectfully, please note that Section B of Mr***’s Agreement addresses relocation during the initial term: “The Customer’s obligations continue even if the Customer sells or leaves the Premises.” Additionally, Section of Mr***’s Agreement outlines the early termination fee as, “100% of the amount due the Company for the remainder of the Agreement.” That amount is defined to be $Guardian apologizes to Mr*** for any confusion related to the terms of his AgreementUpon receipt of your letter, Guardian contacted Mr*** to discuss his concerns directlyNotwithstanding the above, in a good faith effort to bring swift resolution to this matter Guardian has agreed to accept a reduced early termination fee in the amount of $to cancelMr*** has agreed and expressed his satisfaction with this resolutionGuardian regrets losing Mr*** as a valued customer and remains hopeful that he would consider utilizing Guardian’s services again in the futureThank you for allowing Guardian the opportunity to address Mr***’s concernsShould you have any questions, please contact Guardian at *** ***Sincerely,Agency Complaint Response Team

Revdex.com:
I have reviewed the response made by the businesses in reference to complaint ID ***, and find that this resolution is satisfactory to meI appreciate the quick response from Guardian to Avant on our behalfIt sounds like the issue of an Avant door to door salesman stating to an elderly customer that he could pay off a competitors existing contract in exchange for signing a new year contract has been addressed internallyWe appreciate that, as this type of fraud should never be allowedWe are awaiting a copy of the adjusted month contract addendum.Thank you for helping facilitate this action
Regards,
*** ***

January 20, 2017 Revdex.com of Western PennsylvaniaAttention: *** ***Holiday Drive, Suite 220Pittsburgh, PA 15220 Re: *** ** *** - Complaint
#*** Dear Ms***: Guardian Protection Services, Inc(“Guardian”) is in receipt of the above-referenced complaintGuardian appreciates the opportunity to address Ms***’s concerns. Ms*** has expressed discontent related to a delay in relocating her security system to her new homeIn response to Ms***’s assertions, Guardian reviewed its records and respectfully found that Guardian has made every reasonable effort to contact Ms*** and/or respond to Ms***’s messagesNotwithstanding, Guardian apologizes that our efforts have not Ms***’s expectations Upon receipt of your letter, Guardian contacted Ms*** and offered to move forward with the relocation of her security system, however Ms*** declinedIn a genuine effort to assist Ms***, Guardian offered to accept a 50% reduction to the early termination fee in the amount of $Ms*** expressed that her new security company offered to remit $towards the early termination fee and that she would remit the remaining balanceAs such, Guardian has forwarded documentation to Ms*** via email for her signature prior to processing cancellation of her account. Upon receipt of that executed document and payment of $407.60, Guardian will terminate Ms***’s account and she will be released from all remaining obligation. Thank you for informing Guardian of this matterShould you have any questions, please contact me directly at ###-###-####, ext*** Sincerely, Kathleen V***, Director Account Management Department

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The day the salesman Malcom G*** left my residence I did know that I had days to cancel, but why would I cancel a service or contract that I didn’t know anything about within days? It wasn’t even installed yet and Malcom informed me that I did not have any installation fees, so I was good on that! The day the installer came to my house he installed the doorbell that I paid $upfront for, did some checks of the system and asked me where to install the cameras, at no point did he say there was a fee. It was well after the days and well after the installation day that I even received my first bill and realized there was a mistake and I needed to contact someone! I called Malcom G*** and he said it was a mistake and he would take care of it, never heard back from him. After trying to discuss the problem with Guardian Protection Service and not getting anywhere I filed a complaint. The keypad, motion sensor and a few sensors on doors and garage were already installed during the building of the house that I had nothing to do with, the builder and guardian did that before I even decided to buy this house. I only called guardian because it was already in the house, I would not have even chose guardian if I knew I would have to come out of pocket $1400. I’m not saying it’s worth that price or not, but if I don’t have $then I don’t have $1400, so I would have chosen to wait until I could afford the system or looked at other options. I’ve looked at the paperwork that I signed and I get it, but I’m asking if I go to Guardian Protection Service here in San Antonio and call Andrew A***, Manager, Customer Service Department and the Salesman MrG*** says it was a mistake and I shouldn’t have been charged these fees would that make a difference? I pay ALL my bills on time, I don’t believe I was treated fairly, I’m not asking for anything free, I’m just asking that Guardian Protection Service to honor what MrMalcom G*** told me in my home in front of my family on the 6th. Unless this is a scam or a way that guardian gets over on customers I’m at a loss on how to move forward. I just got a letter in the mail about late fees; I would ask if there is some way to put my account on hold or something until we can come to some kind of agreement. I so want to put this behind me and I really do want to have a good relationship with Guardian Protection Service, I just want them to honor what the salesman told meIf I can’t trust the company providing security for my family and honor what they said who can I trust? I have so much anxiety and problems with this whole ordeal, I’m already 100% disabled for PTSD and this does not help me. FrustratedRegards,*** ***

January 17, 2017 Dear Ms***: Thank you for informing Guardian Protection Services, Inc(“Guardian”) of Ms***’s concerns. Guardian appreciates the opportunity to provide response and clarify this matter for all parties Upon receipt of your letter, Guardian
conducted a thorough review of Ms***’s account and all telephone interactions(Due to the nature of Guardian’s business, all telephone calls are recorded.) For background, Ms***’s initial transaction with Guardian occurred on May 1, at which time she executed an Authorized Dealer Sales and Monitoring Agreement (“Agreement”) in order to engage Guardian's servicesThe initial term of the Agreement was for a period of sixty (60) months On February 3, 2014, Guardian spoke with Ms*** and offered an upgrade to her security system. During that conversation, Ms*** verbally acknowledged her understanding that she would be extending her contract by thirty-six (36) months in exchange for the equipment upgrade. Ms*** also verbally acknowledged that a new agreement would be forwarded to her via email for her review and electronic signature. Accordingly, a new Interactive Upgrade Residential Sales and Monitoring Agreement (“Upgrade Agreement”) was forwarded to Ms*** electronically on February 3, Guardian’s records indicate Ms*** electronically accessed the document by entering her security password on February 7, at 10:58am ESTThe document was electronically signed by Ms*** on February 7, at 11:08am EST and emailed back to Guardian that same day at 11:08am EST On December 8, 2016, Ms*** requested the cancellation of her account due to financial difficultyGuardian’s representative explained that Ms*** remained within the initial term of her Upgrade Agreement and was ineligible to cancel absent payment of an early termination feeA copy of the Upgrade Agreement was forwarded to Ms*** for her reference On December 14, 2016, Ms*** disputed the authenticity of the Upgrade Agreement and requested cancellation of the account with no further paymentMs*** further disputed the signature on the Upgrade Agreement, and stated she was not informed that an early termination fee was required to cancel prior to the end of the initial termGuardian’s representative offered to apply a credit to Ms***’s account in a good faith to assist her with her financial difficultiesMs*** declined and again disputed the signature on the Upgrade AgreementGuardian’s representative reiterated that an early termination fee is required to cancel and offered to reduce that amount in an effort to assistMs*** declined all offers of assistanceGuardian received the subject complaint shortly thereafter. Upon receipt of your letter, Guardian reached out to Ms*** in an effort to address her concerns. During that conversation, Guardian’s representative presented various offers to assist Ms***, including a lower monthly rate, to assist with relocation upon Ms***’s sale of monitored premises, or to transfer services to a friend/family memberMs*** declined all offers and expressed cancellation is the only option she would consider Ms***’s letter states she was unaware she was extending the term of her Agreement upon upgrading her security equipment in February Respectfully, Guardian finds this statement to be inaccurateOur review into Ms***’s account revealed that Ms*** verbally acknowledged the thirty-six (36) month extension term during the telephone conversation with Guardian on February 3, 2014. Further, the Upgrade Agreement executed by Ms*** clearly sets forth the initial term in the Special Terms and Conditions section which states, “Guardian will update existing system for interactive services at a discounted cost of $in consideration of this month Agreement.” Ms*** also placed her initials next to the separate section which states, “This is a month monitoring agreement.” Based on the above information, Guardian is respectfully unable to cancel Ms***’s account without further paymentNotwithstanding, in a good faith effort to bring this matter to swift resolution, Guardian will agree to accept a significant reduction to the early termination fee in the amount of $(originally $1,351.76) to cancel Ms***’s accountThis offer is extended to Ms*** until close of business on February 17, after which the offer will be rescindedGuardian believes this offer to be fair and reasonable and remains hopeful Ms*** will concur. Thank you for allowing Guardian to address this matterShould you have any questions, please contact me directly at ###-###-####, ext*** Sincerely, John T***, Manager Customer Care Loyalty Department

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,
*** **

I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
*** ***

November 22, 2016 Revdex.com of Western PennsylvaniaAttn: *** *** Holiday Drive, Suite 220Pittsburgh, PA 15220 RE: *** ***, Case #*** Dear Ms*** Thank you for advising Guardian Protection Services, Inc(“Guardian”) of the
above-referenced complaint. Guardian welcomes the opportunity to address Mr***’s concerns. For background, Mr***’s account came to Guardian by way of an authorized dealer of Guardian known as *** Security, LLC (***”)As such, all aspects of the sales transaction and system installation took place directly with ***, not GuardianIn order to establish a Guardian account for Mr*** and activate 24-hour monitoring and related services, Guardian requires certain paperwork from ***All such required paperwork was provided thereby facilitating activation of Mr***’s services and subsequent billings Please note that *** is a separate and distinct company from Guardian, for which Guardian provides 24-hour monitoring and related services for customers whose systems were sold and installed by ***Guardian does not control any day-to-day business activities or any internal policies or procedures of ***, including security evaluations, sales processes, installation practices or any other aspects of ***’s business Mr*** has expressed dissatisfaction related to the sales transaction with ***Upon receipt of your letter, Guardian immediately forwarded a copy to *** and requested that *** reach out to Mr*** directlySubsequently, Guardian has been informed that *** remitted payment of the early termination fee to Mr***’s previous security provider*** also provided Mr*** with two (2) months of monitoring service and a garage door sensor at no charge*** believes Mr***’s concerns to be fully resolved Should you or Mr*** wish to contact *** directly, they may be reached at: *** *** *** *** ** *** *** *** ** *** ** *** ** *** *** *** ***. Thank you for assisting Guardian in resolving this matter with Mr***. Should you have any questions, please do not hesitate to contact me at *** *** Sincerely, April M***, Director Dealer Operations

January 24, 2018Revdex.com of Western PennsylvaniaAttn: *** *** Holiday Drive, Suite 220Pittsburgh, PA 15220RE: *** ** ***, Complaint #*** Dear Ms***: Thank you for advising Guardian Protection Services, Inc(“Guardian”) of Ms***’s complaintGuardian regrets to learn of
the declining health of Ms***’s mother and wishes to assist in any way possibleMs*** has requested the cancellation of her mother’s accountGuardian previously spoke with Ms*** on January 14, regarding her concernsDuring that conversation, Guardian’s representative explained that the account cancellation could be processed upon Guardian’s receipt of a copy of the Power of Attorney for her mother, Ms*** ***Alternatively, Guardian would need to speak directly to Ms*** *** as the sole accountholder in order to process the cancellation requestGuardian received the subject complaint shortly thereafterUpon receipt of your letter, Guardian reached out and spoke with Ms*** *** directlyDuring that conversation, Ms*** *** stated that she was experiencing financial difficulty and was trying to lower her expensesGuardian’s representative explained that her monthly rate could be lowered from $to $for an initial term of months if that would assist in any wayMs*** *** wished to consider the offer and asked for a call back in a few daysGuardian did reach out to Ms*** *** to follow up as promised however has been unable to speak with her again directly.Guardian’s offer to lower the monthly rate remains available should Ms*** *** wish to retain monitoring servicesAdditionally, Guardian would also be pleased to send a technician at no charge to relocate or swap out a smoke detector which has been causing alarms due to its placement near the kitchenAlternatively, Guardian remains willing to work with Ms*** in cancelling her mother’s account as requestedAgain, Guardian will need to speak directly with Ms*** *** as the sole accountholder or will need a copy of Ms*** ***’s Power of Attorney paperwork before finalizing the cancellation requestThank you for allowing Guardian the opportunity to address this matterShould you have any questions, please contact Guardian directly at *** ***.Sincerely,Agency Complaint Response Team

On Sun, Mar 27, at 9:PM, *** *** ***> wrote: Hi ***, I am in possession of the copy of the agreement I signed with ***. Unfortunately, it appears I agreed to the terms of monthsI want to thank you for all your help and I will proceed as necessary with ***I have learned a very valuable lesson and will never purchase anything from a door to door salesman in the future.Respectfully,*** ***

From: ***Date: Tue, Aug 16, at 8:PMSubject: Re: Complaint #***To: ***Hi Ms*** ***I just wanted to provide an updateSonny from Guardian contacted me to try and resolve the issueThey are providing a credit for $
to try and compensate for the issuesThey had already credited the account for a partial month and now doing the remainder of the month plus an additional monthsWhile it is a nice gesture, my system is still not workingThey now magically have someone scheduled to come out tomorrow between 10-EST. My question to Sonny was " Did you see my account and how many issues I have had since day 1? At what point, when the next issue occurs will you let me out of the contract without penalty for failure to provide the service stated in the contract on Guardians part?" He stated," he has all the confidence that we will not have another issue but if we do, he will take it to Senior Management for review."While I am accepting their credit and allowing the technician to service the system tomorrow, I have absolutely no confidence in their product or their company due to their history. Thank you for being a part of getting some sort of resolution out of this company.I will provide additional updates.Thank you,*** ***###-###-####