Hello , from YES STAR FURNITURE .I reviewed the complaint resubmitted by [redacted] .And I my self spoke to her when she called months after her layaway had expired and I explained the dates that we tried contacting her and she told me that all the times we called her she was working and she could never answer the phone .I asked her if she got the messages we left her and she answered she didn't think so.But that being said unfortunately as I stated in our initial response the layaway is expired ,And our store policies are very clear and she even signed our store policies agreeing to them Im so sorry for this situation with this customer but we really cant do anything
Hello , from YES STAR FURNITURE .I reviewed the complaint resubmitted by [redacted] .And I my self spoke to her when she called months after her layaway had expired and I explained the dates that we tried contacting her and she told me that all the times we called her she was working and she could never answer the phone .I asked her if she got the messages we left her and she answered she didn't think so.But that being said unfortunately as I stated in our initial response the layaway is expired ,And our store policies are very clear and she even signed our store policies agreeing to them Im so sorry for this situation with this customer but we really cant do anything