Yes! Brows

Initial Business Response /* (1000, 7, 2015/12/03) */
Contact Name and Title: Jenny Y**
Contact Phone: XXXXXXXXXX
Contact Email: ***@gmail.com
The particular employee servicing Ms*** that day does not have the best English which must have resulted in a miscommunication where the
employee believed Ms*** agreed to an upsell in servicesThe price for a full face service is $55, but a $discount was given for her dissatisfaction, presumably from damaging Ms***'s skinThere are receipts and CCTV evidenceThough the cut was completely incidental to the service, clients using our services understand that skin can be damaged in treatment areas, which can be exacerbated when the skin is not in the best of health or covered in makeup Later that day, Ms*** returned to the store and received a $refund for services she alleges she didn't agree toThere is CCTV footage of this, as well as Ms*** admitting to already receiving the $refund in a review on our Facebook pageIn response to the Facebook review, we also offered a full refund for the $lip and brow serviceSeeing how she has already received the requested $and is asking for it again, it is likely she is just stirring up trouble and trying to get something out of it

Initial Business Response /* (1000, 7, 2015/12/03) */
Contact Name and Title: Jenny Y**
Contact Phone: XXXXXXXXXX
Contact Email: ***@gmail.com
The particular employee servicing Ms*** that day does not have the best English which must have resulted in a miscommunication where the
employee believed Ms*** agreed to an upsell in servicesThe price for a full face service is $55, but a $discount was given for her dissatisfaction, presumably from damaging Ms***'s skinThere are receipts and CCTV evidenceThough the cut was completely incidental to the service, clients using our services understand that skin can be damaged in treatment areas, which can be exacerbated when the skin is not in the best of health or covered in makeupLater that day, Ms*** returned to the store and received a $refund for services she alleges she didn't agree toThere is CCTV footage of this, as well as Ms*** admitting to already receiving the $refund in a review on our Facebook pageIn response to the Facebook review, we also offered a full refund for the $lip and brow serviceSeeing how she has already received the requested $and is asking for it again, it is likely she is just stirring up trouble and trying to get something out of it