Yelp.com

Initial Business Response /* (1000, 5, 2015/12/07) */
Hi [redacted],
Thank you for writing.
You expressed concern that your phone number was displayed on the business page for Video Game Mechanic. We've gone ahead and removed the phone number:...

[redacted] We apologize for any inconvenience.
Regards,
[redacted]
Yelp Inc.

Complaint: [redacted]I am rejecting this response because: someone went into my account and ran this ad because I did not authorize this and did not have money to even run ads so Yelp is taking advantage of me. They are not understanding and I'm done explaining myself. They treat their customers really bad and I'm just 1 of thousands of victims. Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
Yelp's recommendation software assumes reviews are expressed by our clients verses a competitor's false, defamatory statement. 
Yelp's intended goal of "Yelp's recommendation software is to showcase more reliable content." However, Yelp DOES NOT verify the person who wrote the review was an actual client of ours.  As I wrote back, we have never had a [redacted] from cypress as a client.  Moreover, our office has NEVER had a trial regarding marijuana.  Also, if [redacted] review is true there would have been a Bar complaint. 
Yelp states,  "The recommendation software establishes an objective standard against which every review can be measured, and looks at dozens of different signals, including various measures of quality, reliability, and activity on Yelp."  However, not a single fact check is done such as Yelp confirming that the person was our client.  Our office is not a restaurant where the customer may well be unknown to the owner.  We are  law office that is required to have written, signed retainer agreements. for Yelp to allow anyone to post a review such as [redacted] is aiding and abetting a defamatory statement.
I as well as many others DO NOT want to be associated with Yelp and their business practices allow unverified defamatory statements to be posted on the internet.
in short the resolution I desire is to terminate the [redacted], Inc. free subscription to Yelp and to have all reviews removed.
Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/09/10) */
Hi [redacted],
Thank you for writing. We are glad to have this opportunity to address your concerns regarding your business page for [redacted] Painting.
We first want to make sure you know that a business's decision whether or not to advertise...

on Yelp does not affect how the reviews on its listing are treated. Businesses are not punished if they don't advertise, nor are businesses awarded with preferential treatment with regards to their reviews if they do advertise. We understand there are some misconceptions about this, so we invite you to visit http://www.yelp.com/advertiser_faq and http://officialblog.yelp.com/2013/05/no-yelp-doesnt-extort-small-businesses-see-...⇄ to learn more.
You also wrote that you "had directed your past customers to leave their reviews of your service on Yelp." Please note asking for reviews is not something we encourage. For one thing, most businesses tend to ask their happiest customers to write reviews, not the unhappy ones. These self-selected reviews tell only part of the story, and we don't think that's fair to consumers. We would much rather hear from members of the Yelp community who are inspired to talk about their experiences without a business owner's encouragement. More information can be found here: https://biz.yelp.com/support/review_solicitation

It's important to note that Yelp uses automated software with the goal of showcasing helpful and reliable reviews from the Yelp community. As a result, you shouldn't be surprised if our software fails to recommend the reviews that you've asked your customers to write. Your best bet to get high quality and unbiased reviews about your business is to provide a memorable and amazing customer experience - it has nothing to do with asking your customers to post on Yelp.
The recommendation software establishes an objective standard against which every review can be measured. Even though it inevitably affects legitimate reviews from time to time and misses some fake ones, too, it helps protect the integrity of the site both for consumers (who will be less likely to be led astray by bogus reviews) and business owners (who will spend less time worrying about whether their competitors are writing negative reviews about them).
It's important to note that the software applies the same analysis to everyone, and that it affects both positive and negative reviews. Please also understand that the recommendation software is automated: we cannot manually override the software to recommend or not recommend a review. However, the system is not static reviews may become recommended or not recommended over time as the system continues to make decisions based on a variety of factors.
To learn more about recommended reviews, please visit: http://www.yelp-support.com/Recommended_Reviews?l=en_US
Finally, you asked for your business to be removed from Yelp, but we actually don't remove business listing information. While some business owners might prefer to keep a lower profile, this kind of information is publicly available and its use is protected under the law. More importantly, we believe that the public benefits from sharing their experiences with local businesses.
Regards,
[redacted]
Yelp Inc.

Hi [redacted],Thanks for writing back.It sounds like you still believe that Yelp manipulates reviews to favor advertisers. We want to reiterate that paying businesses have absolutely no advantage with respect to reviews. The automated recommendation software does not distinguish between advertisers and free listings, and the revenue side of our business operates independently of the content side of our business, just as a newspaper might put a firewall between their advertising and reporting functions.As previously noted, Yelp's recommendation software is an automated algorithm that attempts to weed out less reliable reviews while showcasing more reliable ones. This means that when reviews are posted to your listing, not all of them will make the cut. We acknowledge that even some legitimate reviews will not be recommended, but we still believe that the software as a whole makes our site more trustworthy and useful to consumers.As indicated in our prior response, the recommendation software is automated to help avoid the potential for human bias inherent in individual decision-making: we cannot reverse the software’s decisions, either to suppress an active review or to restore a review that isn’t currently recommended. This also means that we cannot manually manipulate the recommendation software to favor an advertiser or punish a non-advertiser. But once again, the system is not static -- reviews may come and go as the software picks up new information.We recognize that there have been news stories alleging that Yelp manipulates reviews and ratings to reward advertisers, yet these allegations are not based in fact. Please consider:1. Third party research (such as [redacted]) has debunked this conspiracy.2. Courts have rejected the conspiracy due to the lack of any fact-based evidence.3. A simple search across the site proves that non-advertisers often have excellent 4 and 5-star ratings while many advertisers have low ratings.You can find more information about this issue at: [redacted]We recognize that the recommendation software can be frustrating at times, and we appreciate your feedback. Identifying fake reviews among the many millions of legitimate reviews is no easy task, and there is always room for improvement. We hope to be able to continually improve on this issue.Regards,[redacted]Yelp Inc.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Hi [redacted],Thank you for writing. We are glad to have this opportunity to address your concerns regarding the business page for [redacted].You expressed concern with [redacted].'s review. I understand that you’re disputing the accuracy of this review, and our team has taken another look...

at the review. However, we reached the same conclusion as before and are unable to remove the review. We don't take sides in factual disputes; if a review appears to reflect the reviewer’s personal experiences and opinions, it is our policy to let the user stand behind his or her review.We noticed that you've already used your free business account to post a public comment on this review. Many reviewers respond favorably to business owners willing to engage in constructive conversation, and at the very least, other Yelp users appreciate seeing business owners take a proactive approach to dealing with customer concerns.Regards,[redacted]Yelp Inc.

Initial Business Response /* (1000, 5, 2015/09/10) */
Hi [redacted],
Thank you for writing. We are glad to have this opportunity to address your concerns regarding your business page for [redacted] Inc.
We first want to clarify that a business's decision whether or not to advertise on Yelp does not...

affect how the reviews on its listing are treated. Businesses are not punished if they don't advertise, nor are businesses awarded with preferential treatment with regards to their reviews if they do advertise. Furthermore, there is zero relationship between the timing of when a review gets recommended and when a business decides to - or declines to - advertise: reviews can be recommended or not recommended days, weeks, or even months after they were first posted, and your Yelp sales representative doesn't have any influence over when that might happen. We understand there are some misconceptions about this, so we invite you to visit http://www.yelp.com/advertiser_faq and http://officialblog.yelp.com/2013/05/no-yelp-doesnt-extort-small-businesses-see-...⇄ to learn more.
You also expressed concern with the recommendation software. As you may have read, the goal of Yelp's recommendation software is to showcase more reliable content. The recommendation software establishes an objective standard against which every review can be measured. Even though it inevitably affects legitimate reviews from time to time and misses some fake ones, too, it helps protect the integrity of the site both for consumers (who will be less likely to be led astray by bogus reviews) and business owners (who will spend less time worrying about whether their competitors are writing negative reviews about them).
We only look at recommended reviews in calculating a business's overall star rating, but it's important to note that the recommendation software applies the same analysis to everyone and that it affects both positive and negative reviews. You asked that we recommend all of the reviews, but please understand that the recommendation software is automated: we cannot manually override the software to recommend or not recommend a review. However, the system is not static reviews may become recommended or not recommended over time as the system continues to make decisions based on a variety of factors.
To learn more about recommended reviews, please visit: http://www.yelp-support.com/Recommended_Reviews?l=en_US
Regards,
[redacted]
Yelp Inc.

Hi Lisa,Thank you for writing. We are glad to have this opportunity to address your concerns regarding your advertising program for Lolarue.We've forwarded your message to the appropriate parties. As you may recall, a Customer Success Manager, Collin, reached out to you by email to clarify our...

cancellation policies and your billing cycle. We want to clarify that your advertising program had an initial 6-month term, and per the terms of your advertising agreement, your program continued to renew automatically on a monthly basis until we receive a cancellation request from you. We require 30 days written notice to Yelp's account management team if you wish to terminate your advertising program. We received a cancellation request on January 31, 2018, so your advertising program was set to cancel on March 2, 2018. Your advertising program was billed in arrears, which in your case means that we typically bill on the 12th of the month for advertising services that were delivered from the 12th of the previous month through the 11th of the current month. Thus, the $395 charge you paid on February 12, 2018 was for the advertising services you received from January 12 - February 11, 2018. The final charge of $326.25 that you paid on March 12, 2018 was for was for the advertising services you received from February 12 - March 2, 2018.Your advertising program has been terminated effective March 2, 2018 and you paid your final charge on March 12, 2018, so you will not incur further charges. If you have further questions or concerns, please feel free to call the number Collin provided in his email. Regards,HelenYelp Inc.

Complaint: [redacted] 
I am not pleased with this action,  the letter recieved from Yelp via Revdex.com explains how the system works more than any representative that I previously talked to. I would have never signed up for a program of thos manner. Yelps agent didn't break down the financial obligation nor did she specify the Yelp would be charging us $2125 a month. And. I was also told I could cancel the program at anytime. I was completely misinformed in every aspect with Yelp. I feel like I was I was told anything just for the commission.
I am rejecting this response because:Sincerely,[redacted]

Hi Paul,Thank you for your response.Yelp's Terms of Service prohibit both compensating someone to write or remove a review, and being compensated to write or remove a review (you can find our Terms of Service here: [redacted]. Please forward any additional correspondence you had with this user to[redacted], so that we can better understand the situation and take action where necessary.Regards,HelenYelp Inc.

Complaint: [redacted]
I am rejecting this response because:  YELP published false rating to my business.
Sincerely,
[redacted]

Hi [redacted],Thank you for writing. We are glad to have this opportunity to address your concerns regarding your business page for 1[redacted]You expressed concern with [redacted] reviews. To clarify, [redacted] review updates (posted on April 23, 2012 and April 6, 2016) have been removed because they...

fell outside our Content Guidelines. However, [redacted] original review (posted April 21, 2012) has been left up, as it was not found to be in violation of our guidelines. If a review appears to reflect the personal experience and opinions of the reviewer, it is our policy to allow the user to stand by his or her review.We also want to be clear that a business's decision whether or not to advertise on Yelp does not affect how the reviews on its listing are treated. Businesses are not punished if they don't advertise, nor are businesses awarded with preferential treatment with regards to their reviews if they do advertise. We understand there are some misconceptions about this, so we invite you to visit [redacted] to learn more.Additionally, it sounds as though you may have some concerns about the recommendation software. As you may have read, the goal of Yelp's recommendation software is to showcase more reliable content. The recommendation software establishes an objective standard against which every review can be measured, and looks at dozens of different signals, including various measures of quality, reliability, and activity on Yelp.It's important to note that the software applies the same analysis to everyone, and that it affects both positive and negative reviews. Please also understand that the recommendation software is automated: we cannot manually override the software to recommend or not recommend a review. However, the system is not static -- reviews may become recommended or not recommended over time as the system continues to make decisions based on a variety of factors.To learn more about recommended reviews, please visit: [redacted]Regards,[redacted]Yelp Inc.

Hello Ms. [redacted],Thank you for your response.Please be assured that we've evaluated the content of [redacted]'s review and are allowing the user to stand behind it.Additionally, we stand behind our previous statements regarding the recommendation software. Yelp's recommendation software is an automated algorithm that attempts to weed out less reliable reviews while showcasing more reliable ones. This means that when reviews are posted to your listing, not all of them will make the cut. We acknowledge that even some legitimate reviews will not be recommended, but we still believe that the software as a whole makes our site more trustworthy and useful to consumers.As indicated in our prior response, the recommendation software is automated to help avoid the potential for human bias inherent in individual decision-making: we cannot reverse the software’s decisions, either to suppress an active review or to restore one that isn’t recommended. But once again, the system is not static -- reviews may come and go as the recommendation software picks up new information.We understand the recommendation software can be frustrating at times, and we appreciate your feedback. When it comes down to it, all review sites face the same challenge: how to identify fake reviews among the many millions of legitimate reviews. It's no easy task, and there is always room for improvement. We hope to be able to continually improve on this issue.We also want to reiterate that we don't remove business listing information. Yelp is allowed to publish business names and publicly available information about businesses under the well-established fair use doctrine, as well as First Amendment principles. Generally speaking, this means that we can display business names and trademarks "for purposes of comparison, criticism, point of reference, or any other such purpose." See [redacted]Regards,[redacted]Yelp Inc.

Hi [redacted],Thank you for writing. We are glad to have this opportunity to address your concerns regarding your advertising program for [redacted].We're sorry to hear you were not satisfied with your advertising program, and have forwarded your concerns to our account management team. As you may...

recall, a manager, [redacted], reached out to you to discuss your concerns and explain the pricing structure of your advertising program.You signed up for an advertising program with $100 monthly fixed costs plus up to $275 monthly variable costs, for a monthly maximum of $375. The monthly fixed costs were for your enhanced profile (which included features such as competitor ad removal and a photo slideshow) and for the video feature. Your advertising program was a cost per click (CPC) program and your monthly cost per click budget cap was set at $275, which means you were only charged when someone clicked on your ad and you agreed to pay up to $275 a month for those ad clicks. If you did not reach your monthly budget cap, you would be charged for the ad clicks you received. However, if you did reach your monthly budget cap, we no longer delivered ads for your business for the remainder of the month so that you wouldn't have to pay more than you agreed to.According to our records, it looks like you spoke with an account manager, [redacted], in early May and you indicated you wanted to cancel your advertising program. It appears our account management team did not get back to you regarding this request, and we're sorry that we did not follow up with you in a timely manner. Had we done so, your advertising program would have been terminated on May 31, 2016. With that in mind, [redacted] is refunding the $362.51 you were charged on July 1, 2016 for advertising services that were delivered in June.Your advertising program was terminated on June 29, 2016. We hope you will continue to take advantage of the free features available to you on your business account to engage with the Yelp community. For guidance, please visit [redacted]Regards,[redacted]Yelp Inc.

Hi [redacted],Thank you for writing. We are glad to have this opportunity to address your concerns regarding your business page for [redacted].We appreciate your feedback, and we'll be sure to forward your note along to the appropriate parties.You asked for your business to be removed from Yelp....

However, as you may recall from the conversations you had with various sales representatives you spoke with on the same day you filed this Revdex.com complaint, we don't remove business information. While some business owners might prefer to keep a lower profile, this kind of information is publicly available and its use is protected under the law. More importantly, we believe that the public benefits from sharing their experiences with local businesses.Regards,[redacted]Yelp Inc.

Hi [redacted],Thank you for writing. We are glad to have this opportunity to address your concerns regarding your business page for [redacted].You asked for your business to be removed from Yelp, but we actually don't remove business listing information. While some business owners might prefer to keep a lower profile, this kind of information is publicly available and its use is protected under the law. More importantly, we believe that the public benefits from sharing their experiences with local businesses.You also expressed concern with three reviews. It looks like you are referring to the reviews by [redacted]., ItsMe S., and [redacted] as you've previously reported these reviews. We have taken a second look at these reviews but, after careful consideration, we reached the same conclusion as before and are unable to remove the reviews. If a review appears to reflect the reviewer’s personal experiences and opinions, it is our policy to let the user stand behind his or her review.We also want to address your allegation that "they manipulate sites and reviews to give clients to companies that pay them." We want to be clear that a business's decision whether or not to advertise on Yelp does not affect how the reviews on its listing are treated. Businesses are not punished if they don't advertise, nor are businesses awarded with preferential treatment with regards to their reviews if they do advertise. We understand there are some misconceptions about this, so we invite you to visit [redacted] to learn more.As you may have read, the goal of Yelp's recommendation software is to showcase more reliable content. The recommendation software establishes an objective standard against which every review can be measured, and looks at dozens of different signals, including various measures of quality, reliability, and activity on Yelp.It's important to note that the software applies the same analysis to everyone, and that it affects both positive and negative reviews. Please also understand that the recommendation software is automated: we cannot manually override the software to recommend or not recommend a review. However, the system is not static -- reviews may become recommended or not recommended over time as the system continues to make decisions based on a variety of factors.To learn more about recommended reviews, please visit: [redacted]Regards,[redacted]Yelp Inc.

Initial Business Response /* (1000, 5, 2016/01/07) */
Hi [redacted],
Thank you for writing regarding the advertising program for Paris Cosmetics. We are still looking into this and will respond with additional information soon. We appreciate your patience in the meantime.
Regards,
[redacted]
Yelp Inc.

Initial Business Response /* (1000, 5, 2015/10/22) */
Hi [redacted],
Thank you for writing. We are glad to have this opportunity to address your concerns regarding your business page for [redacted] & [redacted] Inc.
We first want to clarify that a business's decision whether or not to advertise on...

Yelp does not affect how the reviews on its listing are treated. Businesses are not punished if they don't advertise, nor are businesses awarded with preferential treatment with regards to their reviews if they do advertise. Furthermore, there is zero relationship between the timing of when a review gets recommended and when a business decides to or declines to advertise: reviews can be recommended or not recommended days, weeks, or even months after they were first posted, and your Yelp sales representative doesn't have any influence over when that might happen. We understand there are some misconceptions about this, so we invite you to visit http://www.yelp.com/advertiser_faq and http://officialblog.yelp.com/2013/05/no-yelp-doesnt-extort-small-businesses-see-...⇄ to learn more.
As you may have read, the goal of Yelp's recommendation software is to showcase more reliable content. The recommendation software establishes an objective standard against which every review can be measured, and looks at dozens of different signals, including various measures of quality, reliability, and activity on Yelp.
It's important to note that the software applies the same analysis to everyone, and that it affects both positive and negative reviews. Please also understand that the recommendation software is automated: we cannot manually override the software to recommend or not recommend a review. However, the system is not static reviews may become recommended or not recommended over time as the system continues to make decisions based on a variety of factors.
To learn more about recommended reviews, please visit: http://www.yelp-support.com/Recommended_Reviews?l=en_US
To address your concern about how our content is monitored, we allow users to post reviews and photos, and rely on the Yelp community to flag content that they believe is questionable. If a review violates our Content Guidelines (http://www.yelp.com/guidelines), then our Support team will remove it.
Reviews on Yelp are ultimately the responsibility of each reviewer. To the extent that a review appears to reflect the personal opinion and experiences of the reviewer, we allow the reviewer to stand behind his or her review. That said, if you believe a review violates Yelp's Content Guidelines (http://www.yelp.com/guidelines), you can report the content by clicking the flag icon next to it. You'll need to be logged in to your account in order to view the flag icon.
While reporting content doesn't guarantee that it'll be removed, our team looks at every inquiry and carefully evaluates the content against our guidelines. Each case will be reviewed by our team in the order it was received. Typically, you will receive a response to your report within a few business days. If you don't believe you've received our response, please be sure to check all email and spam folders (you may want to add [redacted]@yelp.com to your contact list).
Finally, with regards to your request for someone to call you, while our Yelp Support team doesn't offer phone based support, they do provide email based support through our Support Center (http://www.yelp-support.com). We've tried to include detailed answers to the questions we most frequently receive in our Support Center, but there may be situations you encounter where you'll need to contact our Support team for assistance. For these specific situations, there are articles in the Support Center that include submission forms to inquire about the issue.
Regards,
[redacted]
Yelp Inc.
Initial Consumer Rebuttal /* (3000, 7, 2015/11/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Mr. [redacted],
I have never mentioned best moving & storage. The name of my business is [redacted] & [redacted]. I feel sorry for you for writing such a long response for the wrong business. Everything you wrote I know already. I have proofs of fake reviews that have been posted on our account, and you guys still see it as a legitimate review. I can show and approve you that there is one review that has been posted on 6/26/2015. And the user that wrote this bad review on us is basically a person that related to one of our competitors.
here is some links to my business, so you won't get confused again.
wwww.[redacted]
http://www.yelp.com/biz/[redacted]
Final Business Response /* (4000, 10, 2015/11/19) */
Hi [redacted],
Thanks for the clarification, and we apologize for the confusion.
It sounds as though you don't accept our explanation of the recommendation software, but we can only stand by our previous statements. Yelp's recommendation software is an automated algorithm that attempts to weed out less reliable reviews while showcasing more reliable ones. This means that when reviews are posted to your listing, not all of them will make the cut. We acknowledge that even some legitimate reviews will not be recommended, but we still believe that the software as a whole makes our site more trustworthy and useful to consumers.
As indicated in our prior response, the recommendation software is automated to help avoid the potential for human bias inherent in individual decision-making: we cannot reverse the software's decisions, either to suppress an active review or to restore one that isn't recommended. But once again, the system is not static reviews may come and go as the recommendation software picks up new information.
We do understand the recommendation software can be frustrating at times, and your feedback is appreciated. When it comes down to it, all review sites face the same challenge: how to identify fake reviews among the many millions of legitimate reviews. It's no easy task, and there is always room for improvement. We hope to be able to continually improve on this issue.
You also expressed concern with some of [redacted] P's reviews. You wrote that [redacted] P is "a customer who is attempting to gain monetary compensation from our company to remove a false review (as shown on attached file named 'final email') that he has placed on your site." It's important to distinguish between customers who have a negative experience and let the business know that they intend to talk about it on Yelp versus those who might go from business to business threatening to fabricate negative reviews for special treatment. Yelp's Terms of Service prohibit compensating someone or being compensated to write or remove a review. You can read our Terms of Service here: http://www.yelp.com/static?p=tos&country=US. Obviously, we don't condone such conduct and would want you to share any other information you have about this kind of behavior so that we can take action if we deem it appropriate. With that in mind, we ask that you please forward the entire email thread, including headers, to [redacted]@yelp.com so that we can look into this further. When you forward the thread, please be sure to include a note indicating that this is in regards to Revdex.com Case #XXXXXXXX.
Additionally, we wanted to let you know that we have removed [redacted] P's reviews of Mercedes - Benz of Austin, First Texas Honda, and Mercedes-Benz of Houston Greenway, because they fall outside our Content Guidelines.
Finally, you expressed concern with [redacted] P's review of [redacted] & [redacted]. We've taken another look at this review, and have carefully considered your concerns that the reviewer may have a conflict of interest. However, we are unable to confirm the conflict using the information we have in our systems. These decisions aren't always easy, but please know we looked at this review closely before reaching our decision.
Regards,
[redacted]
Yelp Inc.
Final Consumer Response /* (4200, 12, 2015/11/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thank you for your answer to the Revdex.com complaint. We also appreciate your candor by admitting that your review process is unbalanced. What strikes us as alarming is the fact that an algorithmic automated response weeds out the reviews and yet we actually proved how that algorithm failed with Mr [redacted] P in that he had positive reviews of his own business enterprise that he authored. Yet in an act of transparent duplicity, Mr. [redacted] permits Mr. [redacted] P's negative reviews of [redacted] to remain. Once it is demonstrated that a reviewer has submitted false information in a public forum, how can anything else be deemed as reliable. In fact virtually every court in America permits juries to be instructed when deciding credibility that they can reject all testimony of a witness based upon one falsely proven fact. The concept- "Falsus in uno, falsus omnibus" is a Latin phrase meaning false in one thing, false in everything. What it means is that once a liar, always a liar. Notwithstanding this concept, Mr S has still decided to promote Mr. [redacted] P's negative reviews regarding [redacted]. How was Mr. [redacted] P's credibility restored? Did the robotic algorithm tell him so, or did Mr. [redacted] use some other tool to measure Mr. [redacted] P's credibility such as a polygraph, or worse yet, did Mr. [redacted] just ignore everything and decide to let the review stand and do nothing at all. Even more interesting are the attachments that we provide herein where Mr. [redacted] P was offered initially $200 to settle the matter, then $200 plus a promise the repair damaged items, then an outright settlement of $1,000 (that Mr. [redacted] P said he would accept only to be rejected with another demand for $2,000!). What reason did Mr. [redacted] P have to reject the 1,000 offer that he had previously accepted other than to see this as an opportunity to extort another 1,000 from [redacted]. On top of this, Mr. * accused [redacted] of holding his items hostage which was never true. All of this clearly proves that Mr. [redacted] P was merely seeking leverage to extort an inflated settlement of his virtually merit-less claims. Any reasonable claims adjuster would have readily concluded that the damages were minimal if not non-existent. With regard to the [redacted] P review, Mr. [redacted] states that Yelp "carefully considered your concerns that the reviewer might have a conflict of interest." What precisely was undertaken to determine this fact. How was it investigated. Who is [redacted] P? Who does she work for? Certainly, these facts should be known to Mr. [redacted] since if they are not, it is somewhat reckless to publish them without verifying their authenticity. The First Amendment does not shield the press from reckless conduct in reporting and Yelp should be held to no less a standard. In short, the response of Mr. [redacted] and Yelp does nothing to resolve this claim. Mr [redacted] should remove all of Mr [redacted] P's reviews and identify who [redacted] P is (or remove her reviews as well) and further specify precisely what was done to verify the authenticity of her review. Free speech does not exist in a vacuum. None of us can enter a crowded movie cinema and shout "fire." Likewise, sham reviews and false reviews must be thoroughly investigated. We do so in our own internal reviews of moves via our customer service department. As a business, we know that reviews will be both good and bad. Nevertheless, bad reviews should not be tolerated that are based upon defamatory allegations that damage our business.
In conclusion, customer service is our highest priority. We love to receive feedback about how we do. Every customer can write and share his experience with us. (like [redacted] did), however, we will not tolerate any extortion or defamation regarding staging on your website. Here are the reasons why [redacted]'s and [redacted]'s reviews should be removed immediately:
[redacted] review:
-this account has been clearly opened to defame [redacted] and All My Sons and give a "good review" to A-1 all state movers
- This lady called us to ask about rates, and we did call one more time for a follow up and that is it.
- Her review is duplicated. Same review for both companies [redacted] and All My Sons.
- Same review and same content. However, [redacted]'s review appears as a legitimate review on the [redacted] page, but on All My Sons page this review has been filtered as "not recommended'. And it is the same exact content.
- On the day when she opened the account, she submitted the review on [redacted] and All My Sons, and since then never used it again. SUPER ODD.
[redacted]'s Review:
- Has been caught submitting false reviews, on his work places.
- Emails show in how he try to extort money in a methodical way to remove the bad review.
- Emails show all the damages he got which is 4 pieces of furniture. In a move of two truck.
- We never stole anything from him nor took his stuff hostage. He got delivered at the same day time he requested.
- Emails show that we tried to solve the problem with him, by giving him generous offer, but instead he keeps asking for more money.
The reasons above clearly demonstrate that those emails should be removed. In the interim, all we do is document everything that we can to show America how unfair your system.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me. Sincerely, Shaneka[redacted]