Our minimum charge is $per hour and this includes a $truck charge, 1/hr on site and 1/hr travelWe bill at $per hour after that in minute incrementsAll our service vehicles are GPS equipped and alltime related to each call is checked out before billing the
customerI am sure that our tech was on site longer than minutes and in order to replace the part needed, clean the grille and air intake of the hot water tank ,then ensure proper operation. more timethan that was warrantedThe hot water tank parts and labour are no longer under warranty in this case and the customer was made aware of thatWe regret that the customer misunderstood our terms and I have already senta revised invoice for $and he has paid this amount
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Our minimum charge is $per hour and this includes a $truck charge, 1/hr on site and 1/hr travelWe bill at $per hour after that in minute incrementsAll our service vehicles are GPS equipped and alltime related to each call is checked out before billing the
customerI am sure that our tech was on site longer than minutes and in order to replace the part needed, clean the grille and air intake of the hot water tank ,then ensure proper operation. more timethan that was warrantedThe hot water tank parts and labour are no longer under warranty in this case and the customer was made aware of thatWe regret that the customer misunderstood our terms and I have already senta revised invoice for $and he has paid this amount
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]