Yardi Systems

RentCafe.com has been overcharging fees to pay rent online. The flat rent to pay the rent online is 3.95 for payments up to $999.99. And I have paid less then that and was charged $6-15 dollars. some people even was charge for 50 dollars to pay their rent. Also the have a none working number, don't respond to emails.

I always have to get a new password to use the app. Everyone running yardi and rentcafe.com belongs in jail for ripping off Sand Property, landlords, and renters. Colleges and Universities have the same thing and extremely over charge students for a bunch of shovelware and cliff notes. This stuff has to end lawyers and law enforcement should do something about this stuff if not them, but citizens.

My August rent was prepaid before I moved into my apartment. However, on August 1st, the monthly rent was still billed on the online payment system supported by Rentcafe and my credit card was charged. They should have deleted the August rent in the system since it was already prepaid. Now, both the apartment and Rentcafe refused to refund me or cancel the transaction. They just passed the buck. Rentcafe told me to ask the apartment manager and the apartment manager said they can't do anything about it. My credit card statement showed that the money actually went to "PROPERTY PAYMENT RENT, Yardi, 805-6992040 CA". So it's the Rentcafe/ Yardi system that double charged a prepaid rent and I have to suffer the loss since they refused to solve the problem.

I was told by to make my 2 application fees of $35.00 each and told to pay the $65.00 administrative fees on rentcafe/Yardi.com payment processing system located on Plumtree apartment complex applied processing system website in Lansing michigan.
My husband and I were denied and told the 65 dollar administrative fee would be refunded to us immediately after the denial Of our application due to outstanding medical bills on our credit report
It has been over 8 days since I applied for with Plumtree apartments and made our payment of 135.00 total no one will return my calls from plum tree apartments, Yardi or rentcafe.com
I would like my money back 65 dollars since they stole it from me.

Autopay automatically cancels whenever the platform is worked on, leading to excessive late fees

I set up auto payment on my rentcafe account in since my leasing office uses it and recommends this app. It worked for the few first months but then it suddenly stopped processing payments. My rent was due by the 5th of May, I set it up to collect payment every fourth of the month, since it was on auto payment and I've never had a problem with ANY business collecting payments from me, I don't check my account every month to see if my rent has been paid. I got a 3-day eviction notice on the 6th of May from my leasing manager. I immediately went to the leasing office and explained the situation and gave them a check. They let me know they were going to reach out to rentcafe to see why my payment had not been processed. One day later I get a letter in the mail from my landlord charging me $156.00 of late fees because their app cannot seem to work correctly! Before they try to justify themselves, there was a large balance of my account, a $1560.00 would NOT have been denied and I set my expiration date for payments until next year. The issue is that because of their app, I am now stuck with late fees. I have seen plenty of complaints about the same issue.

This company stole $200 out of my account. It appears to be a rent payment, in California. I live in Michigan, and no, this is not the company I pay rent to. My bank provided me with all of their information. When I called, the number was for a company in Detroit, who claimed to not be affiliated with this California company, but reported receiving several calls from people trying to reach them. So a California company has a fake phone number, which is actually to a company in Detroit which has never heard of them, and they steal money out of people's accounts. They need to be prosecuted.

I keep trying to upload the documentation from my bank, and when I click "next" it says no info was uploaded. I have done this several times, and it will not allow me to proceed and keep the document. I have evidence from my bank for this.

I applied for an apartment in Phoenix, AZ, all while living in San Diego. It has taken Yardi more than 10 days to come back with a background check, still with no results. I called to ask as to why, and they would not even try to explain why it was taking so long as we are trying to move tomorrow (July 1st, 2018) . I asked to speak to a manager, and they said that no one was in, so there was no way that was going to happen. They also immediately told me that they could not explain to me why it was taking so long because I called on the property management line, no the individual line. I did call the individual line, but low and behold, they were closed today. I do not understand why it is taking upwards of two weeks to do a simple background check. I have had multiple BG checks done on my for my profession, and it usually comes back within 2 days. Due to this incompetence to do a basic check, I am no longer able to move into said apartment tomorrow, and I do not know how long they will be taking to finish a basic task that they were employed to do by a leasing agent.

Yardi Systems, Inc discriminates against stay at home Mom's. Even though our family income is high enough to not require a full month's rent for a security deposit they penalized us because my wife does not work.

Yardi provides residential screening and is often what stands between you and a new home.

However, they use erroneous information and provide it as fact.

You cannot contact them to make changes or updates

I called Progressive Insurance to get an insurance quote. I was asked if I would like a $100 gift card to Walmart if I answered questions. I was told it would be $1.95 and I would receive the card in the mail. I never received the card, of course, but was charged the $1.95. I counted it as a loss but then had monies taken from my account in the amounts of $34.95 and $24.99. When I called the 800 numbers associated with the transaction, which is not in the name of Yardi of course, I was told it was for a subscription for their services. I never used any services from anyone and told them to cancel it immediately. I don’t know how they got access to my bank information!

If you're apartment hunting and trying to build your credit, applying to any apartment that uses Yardi will hurt your credit score.
Looking for a place to live should not damage your credit score. They receive no benefit from pulling a hard check as opposed to a soft check.
This means that Yardi damages your score in the same way as if you were to apply for a credit card.
Not a good practice, really. I wish I had known apartments even did this as I've never had a rental manager hard check! Otherwise, I would have asked, and not applied.

I mailed a complaint in to the CA address and I have not received ANY response. This was sent in early January. I gave 3 full months for the business to reply and they didn't respond to the complaint. Below is the exact info in the letter with my personal info removed at the bottom . I have already attempted to resolve the complaint myself however the business didn't respond so I filed this complaint with the Revdex.com as I informed them I would in the letter I sent them. " RENTCafé c/o Yardi Systems, Inc. 430 S. Fairview Avenue Santa Barbara CA 93117 Dear RentCafe, I am writing this letter as a formal written complaint about your services provided to www.Pre-3.com I am a resident of one of their properties and I am submitting this complaint in regards to your fee schedule. ACH Payments you require a $1.95 “Transaction fee” All other companies I pay bills for including but not limited to : Electric bill, Water Bill, Cable bill, Cellphone bill, Student loan payments, Loan payments, Credit card payments ALL do not charge a fee for a direct ACH withdrawal. Why should customers have to pay you to basically write you a check? It’s unethical in my opinion. The previous website before you came in charged less then 3$ to pay my rent with a credit card. Now it costs 2.5% which would cost me a whopping $20 transactional fee to pay my rent. If this behavior continues I will contact the Revdex.com and other third parties regarding this unethical fee. I will be retaining this written complaint until further notice. Sincerely, T *** "

1) For years, I have had 55 credits for featured listings for my real estate website hosted with Point2 Homes, owned by Yardi Systems.

2) May 2017, summarily they changed the program and my featured listing credits were reduced to only 20.

By doing so they reduced the terms of my service that had been provided to me for years, as a precedent, without knowledge or notification.

Existing customers should continue with same precedented terms of services as always, and any new customers receive new terms of service.
It is inconceivable that you simply delete terms of service for new ones according to internal changes

It gets worse.
3) When asked, "C***" would not give us last name nor a supervisor’s name to escalate this issue.

4) When I mentioned about making a complaint to the Revdex.com "C***" proudly and smugly pointed out that Point2 no longer have Cdn offices, as if to say "ha ha ha you cant catch us”.
This info was followed by the statement that they are now located in Europe, out of reach of Revdex.com. . However your website says Yardi Canada nd the number I call is the original Saskatchewan number that has always . 306 651 4360.
IN addition my billing statements say I am paying for this service to a company called Yardi based in Goleta California.

5) Yardi, or P2 Homes, changed servers in April 2017, and caused many of my listing photos to be deleted, lost forever from my listings.

6) AT that time, I asked for compensated for lost time to re upload images and re shoot these images that were lost on my website due to your change server changes and no fault of mine. I was told that no compensation was due to the fact that I already had 55 featured listing credits, "FOR YEARS.

7) Then a short time after this statement, the company simply removed my 55 advertising credits, leaving only 20 featured listing credits on my account, thereby negating the justification that "no compensation is owed".
Very circular.
This brings me back to point 1 and 2.