Below is the customer’s message with the reasons she returned
the wigThere were no mentions of any alterations found in the body of the
messageWe found the alterations after she sent the wig to us
“Thank you for the information, it is very helpfulI was
noting the hole in the
lace so that you may be aware of it before restocking
itI can see that the silk top is much too light for my skin tone, and that
the knots are a bit too dark near the front edges of the wigI have had
chronic hair loss since I was a small child, purchasing wigs often, and I was
hoping to find something a little more discreet with the knots
I have been very happy with your customer service, and look
forward to potentially purchasing from your store againI was also happy to
find an Ohio based wig companyThank you again for your help
Sincerely,
*** ***
Perrysburg, Ohio”
After careful consideration, we concluded that this issue
may have been caused by a miscommunicationHere are what we willing to do for
the customerThe item was priced as follows
Subtotal: $
Coupon Code: (xxxxxx) $-
Shipping: $
Tax: $
GRAND TOTAL: $
The customer paid a total of $including a shipping
& handling fee of $for Express MailThe amount for refund is $278-$
= $The customer still has possession of the itemShe should return it
to us and we will refund her for the amount of $ $after the receipt of
the item
Thank you,
Management
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. The item will be sent back to the business via US Certified Mail on 3/5/
Regards,
*** ***
Below is the customer’s message with the reasons she returned
the wigThere were no mentions of any alterations found in the body of the
messageWe found the alterations after she sent the wig to us
“Thank you for the information, it is very helpfulI was
noting the hole in the
lace so that you may be aware of it before restocking
itI can see that the silk top is much too light for my skin tone, and that
the knots are a bit too dark near the front edges of the wigI have had
chronic hair loss since I was a small child, purchasing wigs often, and I was
hoping to find something a little more discreet with the knots
I have been very happy with your customer service, and look
forward to potentially purchasing from your store againI was also happy to
find an Ohio based wig companyThank you again for your help
Sincerely,
*** ***
Perrysburg, Ohio”
After careful consideration, we concluded that this issue
may have been caused by a miscommunicationHere are what we willing to do for
the customerThe item was priced as follows
Subtotal: $
Coupon Code: (xxxxxx) $-
Shipping: $
Tax: $
GRAND TOTAL: $
The customer paid a total of $including a shipping
& handling fee of $for Express MailThe amount for refund is $278-$
= $The customer still has possession of the itemShe should return it
to us and we will refund her for the amount of $ $after the receipt of
the item
Thank you,
Management
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. The item will be sent back to the business via US Certified Mail on 3/5/
Regards,
*** ***