Yan You Len Pond Service

Yan You Len did the estimate for client to clean pondPond was cleanedIt took longer than estimated due to unforeseen problem caused by overgrown free range plantsClient was given a discount to compensate for the extra time it took to clean pond (hours -$270.00)The following day, the
housekeeper called and said the shower was backing upI went back to make sure that work I had done was not the cause of septic problemIt was determined at that time, that the tank was over fullI communicated with home owners via International phone callTank condition was discussedHomeowners agreed tank should be pumped and told me where to pump itOnce tank was pumped, it became obvious the problem was the outlet screenThe screen was cloggedThe outlet screen was cleaned and water could now flow to leach fieldThere were no further problems reported. This work was done upon request of homeowners and was not part of the pond cleaningThe pond cleaning, which was on the estimate, and the draining of septic tank plus cleaning out clogged filter were put on the same invoice since both jobs were done within two daysClient was not charged late fee until account was overdue by monthsLate fees were added once a month until the account was sent to collections for refusal to payYan You Len did the work in good faithCharge in question was not for the pond cleaning it is for pumping the septic tank and cleaning the clogged screenTell us why here