Yama Sushi Japanese Cuisine Reviews (2)
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Yama Sushi Japanese Cuisine Rating
Description: Restaurants
Address: 40 Hartnell Avenue, Redding, California, United States, 96002
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Business states that they would first off like to apologize for the pricing confusion. The actual prices on the sushi bar menu are not in accordance to the items presented in the handbook. Actual prices for these items can be found on the main menu. The reason for the colored plates on the handbook...
were for color purposes only but that is why there are no prices listed on the handbook. The business would like to apologize for the confusion. Business states that the actual payment from the consumer has been returned and hopefully the consumer understands the explanation.
Review: This placed the bait and switch method of doing business. They advertise items at a price but will charge you a higher price. And once that was addressed they got defensive, couldn't explain other then just get upset. They were rude, yelled at us and then kicked us out. One employee offered to fix the problem by taking the tab, they ower stopped us at the door and made us pay anyway. They were beyond mean and the worst service I have ever received. All they care about is money, when all we were trying to do was understand why we were bein charged more. They had the Worst attitudes, they don't care about there customers, They are scamming them.Desired Settlement: Fix menus to match prices charged to customers. Not be so defensive when things are pointed out. They need to care more about the customers and there service and not so much the money. They did to take responsibly for there mistakes and not get upset with the customers.
Business
Response:
Business states that they would first off like to apologize for the pricing confusion. The actual prices on the sushi bar menu are not in accordance to the items presented in the handbook. Actual prices for these items can be found on the main menu. The reason for the colored plates on the handbook were for color purposes only but that is why there are no prices listed on the handbook. The business would like to apologize for the confusion. Business states that the actual payment from the consumer has been returned and hopefully the consumer understands the explanation.