XtremePower USA

A sand filter for an above ground pool was ordered from their website. No update on tracking information or shipping information of any kind has been relayed. Initially I was told that "the guy that does dripping labels was out but he'll be back next week". I have tried to reach their customer service every business day since, but no one is picking up their phone or returning emails.

I purchased a pool cleaner from this company and was highly unsatisfied with it. It didn’t clean the pool well and would get stuck at times causing the vacuum to scratch away at the pebble fina. I have three spots where the pebble fina has been removed.
I called this company to report my issue with their product. I was able to speak with a person who asked me to email them picture of my damaged pool. I did so. Since then, I have not heard back. I have emailed numerous times, attempted contact through their webpage, called daily! No one answers the phone or responds to my emails.

On June 28, I ordered an above ground pool ladder directly from Xtreme Power US website. The website indicated the product would arrive in 5-7 days. The payment was withdrawn from my account that day. On July 2, I received an email from the company saying that product would not be in stock until next week and asked if I wanted to proceed or cancel my order. I replied that if the product would be in stock the following week, then I wanted to proceed with my order. As of 1:00 pm on July 15, the product has still not shipped and my order is still marked as I fulfilled. During the time between ordering and July 15, I have sent numerous emails, first requesting to speak with customer service, then to cancel my order and request a refund. I have also made daily phone calls, often two or three phone calls per day. The company phone is never answered and there is not an option to leave a voicemail. At 1:03 pm today, I sent another email to customer service once again requesting to speak to someone regarding my order. In the subject line of this email, I stated I would be contacting a lawyer if I was not responded to. At 3:30 pm ( as I was typing this Revdex.com complaint), I received an email from Xtreme Power- not replying to my request to speak to customer service, but sending me information to track my shipment as they finally shipped my product. I was not even given the chance to cancel to cancel my order or speak to customer service, even though I had communicated my desire to cancel my order and be refunded.

I ordered via ***.com a drill set. Before the item was shipped to me, I emailed about 4 times to cancel my order but they did not reply. I also tried to call them so many times but nobody answered. I don't even know if they have a customer service. I am so just so dissatisfied with this business as now stuck with my item that I could not even return.

On 5-26-2020, ordered (#***) a pool pump hose for $ 15.00. Checked with Fedex and item was never received by them to ship. Tried to call this company numerous times and no one answers, tried emailing and got no reponse.

I paid for my product and have been trying to get ahold of this company and cant get an answer from anyone. Ive emailed several times and tried calling and no replies. The tracking number I was given for my order last week still says that it was just a label created so it hasnt been updated or actually shipped.

This company goes by several names: Stark Tool, Stark International, and Xtreme Power US. I saw the product on Amazon; but thought it would be better to buy directly from the company vs 3rd party.

I purchased (Order# 4005) their V-Type 55cc 2 Stroke Gas Post Hole Digger/One Man Auger with 3 bits: 6"/8"/12". I was supplied a FedEx Tracking Number; which stated there were only 3 packages shipped; which concerned me as it was supposed to be 4 items.

April 13th, I recieved 2 packages; the power head in one package which was packaged very nicely and appears perfectly fine. The second was packaged horribly in a thin flimsy box which was falling apart and the bit was protruding from the end box; obviously not packaged within NMFC packaging guidelines. This box contained 1 8" bit with no internal packing materials.

April 14th I recieved a very nice box; which was repackaged/relabeled by FedEx. Much to my surprise not only did it only contain one bit (instead of 2), It was also missing the pin to attach it to the power head.... AND it was another 8" bit. I contacted the company to advise them of the missing 6" and 12" bit. No response. I tried several numbers and emails.

April 18th, I recieved the 6" bit in another repackaged / relabeled box by FedEx. Internally had the original packaging which again flimsy/thin and falling apart.

April 19th, I recieved an email apologizing for my inconvenience. I responded that I had recieved the 6" bit (now 3 in total; but 2 - 8" and I needed the 12"). They asked me to send pictures of everything and I did. I even showed a tape measure next to them and the products side by side. It has been several weeks and no response. Tried several emails and numbers and they just went dark.

They cannot claim it was lost by FedEx as I did receive 3 bits - they just sent the wrong bits.