Xtreme Auto Group

In regards to complaint ID submitted 5/13/19 by ***:
Customer purchased a 2008 Pontiac G6 on 2/27/19. Car was purchased at a price of $2495.00 plus tax, title, doc and filing fees. Total price of car (per paperwork) was $2822.13. This customer signed paperwork and understood at time of purchase that this was a 30 days same as cash deal and price. If it was not paid within a month as customer promised, the price of the car was $3495.00 plus tax, title, doc and filing fees, including financing, which would be a total price of $3908.13. Customer signed a paper stating the breakdown, included above, and that the car was to be paid in full by 3/27/19.
The customer applied $1800 down toward the car. Customer also had a chance to test drive the car and/or have their personal mechanic look it over, and signed several paperwork that it was understood that the car is sold AS IS and they accept the car the way it is the day of purchase with no warranty or promises made for any repairs once vehicle paperwork is signed and drove off the lot.
The customer was to make their first payment by 3/13/19. Customer did not make the first payment at all, which assessed a $25 late fee. This brought the balance still owed to $1047.13, to be paid by 3/27/19.
Customer contacted our company the following month about the car having some smoke from oil dripping. We paid a mechanic to fix the problem and did not charge the customer anything. We ended up replacing the oil filter gasket, oil filter and oil, which fixed the problem…hardly a “major issue” and the customers never contacted us again after that about any other issues. Although, we were not required to fix any concerns they had because it was an “AS-IS” sale, but did it as a nice gesture to the customer. The customers mother called saying they were going to pay the car off on 3/19/19 when they picked the car up after being fixed. Customers picked up car and did not make a payment that was owed on 3/13/19 as per contract.
Customer called our company stated they were going to make a payment of $695.00 by 3/22/19 and the remaining of the balance (which would have been $352.13) by the 5th of April, which would put them over the 30 days same as cash agreement and in essence, make their contract null and void and we could have charged them the full price of the vehicle….but didn’t!
On 3/29/19 we called customer and left a message with her sister stating we needed to hear from her by the end of the day since the 30 days was up and she did not make her promised payment on 3/13/19 or the promised $695 by the 22nd as stated. Customer did not return call.
Customer came in to pay car off on 4/1/19 and paid $1047.13 total. This paid the balance in full and we accepted this amount as a payoff, even though it was over the date that was agreed upon to keep the contract at the cash price.
Customer paid a total of $2872.13 ($1800 down, $25 late fee, $1047.13 balance). This is the total amount that was owed and what they paid.
As for the title, the customer was given their title at payoff, but the salesman forgot to sign the bottom of the title to release the lien. Customer and her boyfriend have called our business several times, using profanity, threatening staff, and yelling uncontrollably while we explained over and over that all they had to do was come back to the car lot and we sign the bottom of the title. It’s as simple as that. They refused to do so and still have not came back to the car lot for us to sign even though this has been explained several times. If they refuse to return for a signature, then it is no fault of ours.
There is no settlement to be offered or owed.
Attached you will find a copy of the following:
1) Bill of Sale with total amounts-signed by customer
2) First page of installment contract that shows first payment due 3/13/19 and also late fee agreement-signed by customer
3) 30 days same as cash agreement-signed by customer
4) Agreement paper about vehicle inspection and acceptance of vehicle as sold, no work promised, and late fee charges-signed by customer
5) As Is-Sold without warranty paper, bearing the entire expense for repairs or defects that currently exist or might occur-signed by customer

Xtreme Auto Group