I recently visited Xpert Computer Service & Repair in [redacted] , NC to replace a broken iPhone screenThe store had good reviews and offered a "100% guarantee on all work" and a "full day no hassle warranty on all repairs," so I decided to give them a shotThe job itself was fast but when I picked up my phone a few hours later from the store, I noticed right away that the touch screen wasn't working as well as it previously hadI decided to give it some time to see if the issue fixed itself before asking for a replacement or a refundA couple weeks later, the screen still was not working properly so I called the business to ask for a refundI do not live in [redacted] , so I asked them what sort of options we hadThe gentleman on the phone, [redacted] , said I could either drive to [redacted] , which would be a 5-hour drive round trip, or I could mail him my entire phone and he would fix itI definitely was not comfortable with the latter because, with shipping and insurance,
I recently visited Xpert Computer Service & Repair in [redacted] , NC to replace a broken iPhone screenThe store had good reviews and offered a "100% guarantee on all work" and a "full day no hassle warranty on all repairs," so I decided to give them a shotThe job itself was fast but when I picked up my phone a few hours later from the store, I noticed right away that the touch screen wasn't working as well as it previously hadI decided to give it some time to see if the issue fixed itself before asking for a replacement or a refundA couple weeks later, the screen still was not working properly so I called the business to ask for a refundI do not live in [redacted] , so I asked them what sort of options we hadThe gentleman on the phone, [redacted] , said I could either drive to [redacted] , which would be a 5-hour drive round trip, or I could mail him my entire phone and he would fix itI definitely was not comfortable with the latter because, with shipping and insurance,