W.W. Heating & Air Conditioning Inc.

I hired this company to put a new furnace into my home, I'm a widow and know absolutely nothing about a furnace. The sales person was very honest and helpful about what I needed and he never tried to push me toward a more expensive unit that I didn't need. The furnace was installed and after about a month, it stopped working. I called, they sent a man out that night to get it running which he did. It ran fine for about another month and stopped again. I called again but this time they sent the boss out, he immediately saw the problem with the installation and sent his guys out the next day to fix it again..it's been fine ever since...they are a nice company to deal with, very customer friendly..

This is the second year we ve had the same problem (since we ve lived in the house but has been going on a lot longer). The second year we ve had a young man with WW come out to our house. This time I was told (after being at our house for 20 minutes) that he could not help, he had no solution(s). Our unit in the attic for the second floor, leaks. We had run it for a month at 74 degrees. The insulation on the outside, as well as inside the unit, is soaked. He checked the charge(it was fine), blew thru the drainage tube (no obstruction). I feel like a woman who has taken her car to a repair shop, played for stupid and raked over the coals. That s ok, my husband has taken some time and believe we have found the issue. No thanks to the young man.