WOW! Work Out World

The gym reopened briefly and was closed on June 17 for failing to meet state Covid 19 requirements.
In order to cancel a membership contract, the customer must submit a certified letter to the gym where he or she joined. In my case this would be *** I asked the local post office whether the gym was receiving mail. Apparently not as there is a stack of certified letters at the post office and no one from WOW has picked them up.
An already broken and deceptive cancellation process will be even worse as a result of the pandemic. Customers have an absolute right to end membership given current conditions. I should not be forced to pay a monthly fee that I cannot safely use or even enter if overcrowded so a gym owner can continue living in a luxury home in a wealthy suburb.

The worst company ever. They decide to sent my account to a collection agency in a middle of this pandemic, placing greed before the well being of their customers. It is inconceivable and disgusting. I signed a contract on 12/2019 for one year duration, and as I do understand the fact that you have to send a letter (certified) to cancel your membership, I don't understand why you have to cancel a membership when it is clearly stated that the duration of such contract is one year. But hey, this is their greedy tactic. Also, I lost the credit card that my account at the Gym was under, and I reported it to my bank; however, the bank is closed due to the pandemic and WoW still trying to get the money out of my bank account causing my bank to charge me fees just for them trying to complete a transaction that is not going to go through as the bank has not been able to make a new card for me. And yes, my bank fees are right now up the roof because of this greedy, shady company. Again, if I signed a contract for a year, I should not have to send a letter of cancellation. They should do it automatically. Also, if they are going to be that greedy, and request a certified letter, they should also allow you to do it through email, but no, that is another greedy tactic to get more money from customers. I personally will be filling a complaint with CT's district attorney about this. A year contract is a year contract and it shouldn't be subjected to other actions as a certified letter to cancel.

Dirty,poor customer service, broken equipment, stained worn carpeting, bathroom and lockers are disgusting. Class instructors are rude and oblivious of other members. Staff is useless as dirty paper towels litter the floor due to overflowing garbage cans. In an environment that is ripe for viruses and under the current situation most cleaning spray bottles are empty of filled with water only and the bathrooms frequently are out of soap. Owners do not reinvest in their business and just.money grab the monthly fees and annual membership.
Former.member for almost 10 years but enough is enough.

Deceptive advertisement, unqualified staff with no clue and the owner cannot be relied up... apologized and made promises that were not kept.

Deceptive advertising. I signed my family up for the 20 dollar membership. I saw their what they advertised online and asked when I visited. Seemed like a standard gym. If you cancel you pay the balance of what you would have paid. Typical annoying, but industry standard. I looked at my CC today and saw a charge for 90 dollars for the third month. I got this in response "
George K to Stephen, me
You were billed for 2 annual enhancement fees as per your contracts,
George
--
George K WOWFitness.org"
Don't recall this being mentioned when I signed up. It is a Comcast billing strategy to insert language into the contract that says you can just charge more money when they feel like it. I can tell you they didn't buy anything new. DON"T START A MEMBERSHIP HERE. VERY SHADY.

I signed up because it's right down the street from one of my businesses, and a few other locations are near other businesses that I manage. Also wanted to try it out before launching an employee gym membership progran. Unlike other people I will not judge the place Because it's unorganized, after all it's a gym and a lot of people go in and out. However, I had the membership for 2 month went twice. The first time I went no one asked for ID, the second time we assumed that they don't check ID so we didn't need to go back get ID since my gym partner forgot His.
Suprisingly your assistant manager was extremely
Very condescending and demeaning to us even after telling her that last time the staff didn't even acknowledge us or asked for ID.
When I asked to cancel my membership I was informed that I will be charged again on the 14 of the following month, which I said I wouldn't pay and will put a stopped payment for your business on my account. I was informed that I will be placed on collection (made me laugh, cause I do not owe you) which I told her, I was glad to hear that I am nicthing about $40. It's principle if your own staff can't enforce your rules and change them when they feel like, how you expect others to follow them?
SIDE NOTE...not every black men that walk in your building is a delinquent, no matter what you *** preference is. If I bother you by coming to your business maybe you shouldn't give me a membership.

I am pleased with the monthly cost and that classes are offered at the *** location. Once I received my key tag I asked where things were - the blonde behind the counter stayed behind the counter and pointed "cardio" "weights" "classes" and that was my tour. Okay, fine, not great customer service, but I can figure it out it doesn't take a genius. Then I went upstairs to the cardio area and was taken back by the amount of dirt and grime on the machines! It is disgusting! I've never seen such a dirty gym before and I've been to many. There is gum, literally stepped on gum on the ground, there are stains all over the carpeting under the cardio machines that I can only guess is sweat. I took a class and there was literally water dripping from the ceiling - it wasn't raining or snowing. The bathrooms are even worse - the floor is uneven & missing tiles and the sinks are stained with crud in the caulking areas I guess this is the reason for the lack of tour before signing their contract? P.S. The workers do nothing but sit behind the counter on their phones. This facility is taking advantage of customers who are looking to improve their health at a reasonable price and hide behind the fact that they are low cost and therefore you get what you get. This is not just a no frills wear and tear gym - this is a major health problem. Absolutely disgusting and of course what can you do when you're locked in for 12 months. Just awful - owners should be absolutely ashamed with themselves.