World Wide RV

The customer is in possession of their unit at this time. The unit was scheduled to be picked up at the factory on Monday October 13th at 3:00 pm.  The unit was not actually delivered to the customer Until Tuesday October at 10:00 AM. The delay was due to the factory not being able to...

verify funds, Monday October 13th was Columbus Day a bank holiday. Due to the inconvenience we have offered to pay for a night in a hotel room, dinner and breakfast. Please let me know if I can be of further assistance. Thx

The statement is correct. The driver

of the vehicle [redacted] has no connection to World Wide RV outside

being a friend of our Employee [redacted]. The main thing here is that this

was an accident, and the Trailer is being repaired by [redacted] insurance. It is

unfortunate that the accident happened and it is in the hands of the insurance

company.

 

Thank

You,

 

On April 8, 2013 I took a new 2013 fifth wheel in for service after only owning this unit for a little over 30 days. We made a list of all issues that were found on a trip lasting 26 days. After 8 days in World Wide Service Dept. I had to contact them to get an update and at this time they had not even looked at my RV. As time went on I had to contact them weekly to get up dates as of today June 3, 2013 I still do not have my RV fixed and I still have to contact them to get up date. There were several parts that WW RV had to order from Jayco but they did not order all required parts in one order, several additional orders were placed causing long term delays. World Wide RV shows no concern for the customer and tells me that is the way it goes. After 56 days I have continued making payments on an RV I can not use and Word Wide RV does not care. I was told by World Wide RV that I could take my RV and use it until all orders were received but there were issues that I was concerned with. I believe that these issues would only cause further damage to RV by using it.

[redacted] purchased a 2014 Forest River Columbus Fifth Wheel from World Wide RV on December 31, 2013. Mrs. [redacted] made her required down payment and her financing went through.  World Wide RV agreed to store the unit for Mrs. [redacted] until the end of February.  The unit is titled...

in Arizona and encumbered by a major financing source. At the end of February, Mrs. [redacted] enlisted the services of an individual not associated with World Wide RV to transport her fifth wheel to Williston, ND.  Somewhere in Wyoming, the fifth wheel was involved in an accident.  Please see item number 7 on the reverse of our Retail Buyers Order, under Additional Terms and Conditions that states “Dealer shall not be liable for delays caused by manufacture, accident, strikes, fires or any other cause beyond his control”.  

Thank you

The title is in process and will be mailed to the customer this week. The customer is aware of this as they Spoke with our business office 3 days ago.