World Soccer Shop

I returned soccer cleats that were the wrong sizeI was told that I would have to wait weeks for a refund so they decided to email me a GC for the same of amountIt has been days since I got the e-mail regarding my GC and I still can't use it to purchase the correct product because it's still pendingI have called their customer service line about 5-times and they keep giving me the run aroundStay away!

I am coping my email to their President's office The Company is Sports Endeavor dba: Soccer.com At the same address is this World Soccer Shop
Quite frankly I am tired of rehashing this every time I contact you all by phone or email I have been waiting for my refund since Sept29th Today I got email that says it was finally posted but nothing in my bank, my paypal account but on my soccer.com account it shows that a refund of $was refunded When I had called on Tuesday, was told that you had the fix to make your computer system process refunds and that they would be posted by end of week Last week no one new a *** thing I was getting the run around, wasting my time and money
This all stems from your "computer upgrade" here is a hope a brief description of what has happened
Received my order of Hypervenom cleats size
Sept- Called soccer.com sat on hold for minute told them shoes too small was sending them back that day Placed order for new pair size 5, gave my credit card Later that day after no email confirmation I call back, *** had to search to find order It took days before I actually received email confirmation of my order
After about a week I started calling because my refund was not posted yet Another minutes on hold using up my minutes on my phone
Another week the same thing, calls and emails about my refund Emails sent to them Response to emails same as in week prior Same canned response
Now I start coping your office (p4) on my emails sent I continue my emails and phone calls Each time spending no LESS than minutes on HOLD
Last week more of the same No response from your office either
weeks later: We up to this week (see my first para above)
Today when I called because of the NON-REFUND email I actually got a person very quickly however when I asked for supervisor, manager, President's office all came to a screeching hault The CS agent could not find anyone to take my call as I asked for a manager I am put on hold several lengthy holds while he keep tring to get answers No one wanted to talk to me At one point he asked me for the tracking number for the returned I don't have it, the label came from YOU ALLL, you should have it back on hold I ask again for someone with some authority, a manager, president office, CEO, someone!!! I finally got a supervisor AFTER an HOUR on the phone, again using my minutes She tells me that they can not issue the refund, that they would send a gift card I said NO, I want my money She says they can't do it I told her about the "fIX" they were suppose to have on Wed this week They should be able to fix it and do the refunds now
She proceeds to tell me that the fix did not work and they still can not process the refunds That they would send out a gift card I told her NO I do not want a gift card I am done using your company I have spent over $in the last couple of years with you company on my son's soccer uniforms, equipment, and several pairs of indoor and outdoor shoes This is not available money either, this is coming from a single parent that makes $9.50/hour but scrapes and scrounges for money to do things for my son I will not do it again with your company, not after this experience I told her I wanted to speak to a manager, she tells me that there is not one in at this time I said the President's office, the CEO, Manager in CS, anyone Each time she said no one was in Ok10am on a Friday and there is not a manager in the building WOW!! She again says the gift card is the only way, I said NO, they can open up the old checkbook and write me a check for my return plus the phone minutes that I have spent over the last month and they can overnight it to me She says they can't do that So I say ok, send me to the President's office, she said you will get a voice mail, I said that is fine She disconnects me! An hour of my time today alone and she disconnects me
What kind of company runs their business this way That they allow a "computer upgrade" to destroy their business like this I have read the recent comments on *** I posted there as well A month and a half ago you "upgraded" your computers Your hold time on the phone, just to speak to a person, no less than minutes Then additional time to get the runaround from CS Now you have a system that cannot process refunds??!!!! Seriously?? What business does that?? The person who made the decision to "upgrade" your system should be fired Who buys a system, upgrades their entire company and then find out all the issues that it has and that it can't do a major function?? Software should be tested first before put out there The software company should test it, they should be able to prove that it works PRIOR to install
Someone has royally screwed up in your company and

I returned soccer cleats that were the wrong size. I was told that I would have to wait 3 weeks for a refund so they decided to email me a GC for the same of amount. It has been 4 days since I got the e-mail regarding my GC and I still can't use it to purchase the correct product because it's still pending. I have called their customer service line about 5-6 times and they keep giving me the run around. Stay away!

I placed an order on 12/9/2016, this was a large order including a Liverpool sweatshirt, desk calendar, pint glass, t-shirt and a few other items. I received a confirmation email that my order had been submitted and in production. On 12/21 when I still did not receive my package , I contacted the customer service department to inquiry about the status of delivery. These were Christmas gifts and I was hoping to hear that they were at least on the way. I spoke with a representative that stated my order had been canceled due to having a different mailing and billing address. First of all, I never heard of such a thing, these two pieces of information are required to be filled out and secondly it is very often that people have different address' for billing and shipping (gifts being sent to others, recently moved, etc.) Not to mention that a phone number and an email address are both required for submitting orders and I was NEVER cotnacted to advise me that my order had been canceled. The rep stated that this was due to a new system and she was sorry. So after going back and forth with the representative and her supervisor there was not much they could do for me, they could possibly throw in expidited shipping but it could still take up to 2 weeks to recieve my items, so how much was that really helping? When I asked for 10% off I was denied. At a minimum, if this is the fault of the company, they could do something to rectify this problem, a measly 10% off when I have spent thousands of dollars on this site would have saved them a customer and their reputation. I finally agreed to re-order my items because I needed this for a gift and I really didnt know what else to do. As we were going through my original order (based off the order number# [redacted] from my confirmation email) we found out that 3 items were no longer in stock. At this point I was furious, I asked for the President of the company, [redacted] phone number. The rep could not give me a direct line however after holding for about 10 minutes transferred me to his line where I left a message. It is now almost two weeks later and I have yet to recieve a call back. I will never buy from this site again, anyone that I speak to will never buy from this site again. They lost a very valuable customer. My Husband is a huge soccer fan as well as many of our other family members. Absolutley horrendous customer service.

I ordered a backpack for my son that was never produced. I emailed weekly for 4 weeks and they finally told me that they were canceling my order due to a system upgrade. I never received a phone call even after requesting the president to contact me. I would not recommend this company and only use them due to our team's uniform is produced by this company.

I placed an order, it said it was in stock (in which I have) then I called back to add another item, they told me that my order will be cancelled because they don't have that item any longer, and that they been out of that size. I was transferred to the "President's Club" and my call was never returned. I called back the next day and customer service agent would not put me on the phone with any one and said I can leave another voice mail if I would like her name was [redacted].Product_Or_Service: [redacted]Order_Number: [redacted]Account_Number: [redacted]Desired SettlementI want this order to be filled. I want what I ordered, what they had advertise.Business Response Contact Name and Title: [redacted] ManagerContact Phone: [redacted]Contact Email: [redacted]We were able to locate a small jersey. An order was placed for the customer at the same price as his original order. We upgraded the shipping to two day. I called the customer to inform him or our resolution, customer was satisfied. Consumer responseper phone call from [redacted], the case is resolved.

Ordered a pair of soccer gloves with the expected shipping date of Sept 30. The email confirmation also stated Sept 30. Now they are saying Oct 24 Placed an order for a pair of soccer gloves (Item #AXXXXXXXX - In Size 11) over the phone on Sept 20th and was told that expected delivery was Sept 30th (Order #XXXXXXXXX - Paid with a credit card). I received an email confirmation of shipment on Sept 23 saying that the expected delivery date is Sept 30. On Sept 26, I received another email from [redacted] saying that my order will be delivered on October 24. I have tried numerous emails to get this sorted out but they are saying too bad.Desired SettlementI would like the same gloves sent out with faster shipping. Business Response Contact Name and Title: [redacted] - DirectorContact Phone: XXX-XXX-XXXXContact Email: [redacted]@sportsendeavors.comOur company is going through a system conversion. Our shipping was impacted and the only method of deliver was international mail which takes longer than usual. The package will be delivered ASAP. We apologize for the delay and are issuing a credit for the shipping on this order for the inconvenience.Consumer Response This is still not acceptable. I was told when I ordered (as well it was on my order confirmation) that delivery would be September 30th. I would not have ordered the gloves had I known this. They are needed before October 8th. You have put me in an extremely horrible position as I will now have to go purchase an additional pair. If I do that, I no longer need your pair. I expect a full refund for this order. I will return the gloves to you (at your cost) when they arrive.Final Business Response We will accept the customer unused return and refund the full amount.

I ordered a backpack for my son that was never produced. I emailed weekly for 4 weeks and they finally told me that they were canceling my order due to a system upgrade. I never received a phone call even after requesting the president to contact me. I would not recommend this company and only use them due to our team's uniform is produced by this company. ","neg-1

The web site said an item was in stock that was not. I paid for expedited shipping to get an item in two days I didn't know was back ordered.My son needed new goal keeper gloves for a soccer tournament taking place the weekend of November 28, 2016. On November 23, 2016, I placed an order for the gloves and one other item (compression shorts), both of which were listed as being in stock. The order number is XXXXXXXX. Although I had a code for free shipping, I instead chose to pay $26.49 for two-day shipping to ensure the gloves arrived in time for the tournament. I received the shorts but the invoice said the gloves were back ordered. I called customer service to tell them what had happened and provided my order number, and the customer service rep put me on hold, telling me she had to talk to a supervisor. She came back and told me that "in stock" doesn't mean that the item is in stock at soccer.com, but at the vendor. I told her I wouldn't have paid nearly $27 for expedited shipping for an item they didn't have in stock. She put me on hold again, and after 15 minutes, I was cut off. I never received a call back, not have I received any response to a posting to their Facebook page. All I want from the company is for them to refund the expedited shipping I paid.Desired SettlementI would like to be refunded the $26.49 I paid for expedited shipping. I'd also like them to fix their web site to that "in stock" reflects items they actually have in stock.Business Response Emailed customer that we will refund him the shipping cost but also made aware this can't be done until backorder is in and order is cp. Gave customer the option of a gift card for that amount if they didn't want to wait or they can wait for backorder to come in and receive credit to their cc.Consumer Response The company did, indeed, email me and is refunding me the expedited shipping as I requested. Thank you for helping me to resolve this issue.Final Consumer Response

This company has failed to deliver an order to the appropriate address on the order form. Order placed July 1, 2014 and was shipped to the wrong address, according to Customer Service, on July 10. It was returned to the company but they failed to contact me that the order was returned. I called Customer Service on July 25 to learn this. I was told that the order would be shipped on July 28. Failed to deliver. I called Customer Service again on August 6 and was told that the order would be sent to the correct address (Post Office box) and it should arrive by August 11. Again, failed to deliver. A third call was placed to Customer Service on August 12 and was told in a joking manner that the order should arrive tomorrow. To date, August 19, no order.(I have a photocopy of the order and the money order receipt.)Product_Or_Service: 2014 World Cup Soccer Ball, T-Shirt, Pennant, SignOrder_Number: Mail OrderDesired SettlementI have been struggling with this order for about six weeks. I no longer want the order; instead, I prefer a refund for the full amount submitted: $85.95, without any deduction for their mailing to the wrong address. If the order comes after I have submitted this claim, I will not accept but return it to the company. I do not wish to do business with them. It's shameful the way this order has been handled.Regarding the refund, I want it to be handled promptly.Business Response This order was delivered to the customer. We reached out to them by phone to confirm delivery and give instructions for a return, customer did not answer, nor did they have voicemail. We sent customer an email advising that our shipper shows the items delivered and gave detailed instructions on the returns policy. We are waiting from a response from our customer.Consumer Response This is to notify the Revdex.com that Complaint Case [redacted] (Ref #XX-XXXXXXXX-XXXXXXXX-X-XXX) was resolved to my satisfaction on 08/21/2014. I am very pleased with the outcome.Thanks for your assistance. It's appreciated.[redacted]

We bought cleats last November for my brother for his birthday from socce.com and they broke after first practice/game.We contacted retailer and they promised replacement, then they said warranty expired after 2 or 3 months not sure. Told them that product is defective and I would like replacement.They said nothing they can do, and to contact Adidas.About 2 weeks ago we submitted request for replacement to Adidas, but no answer.We spend a lot of money at the Soccer.com, but they keep ignoring us.our order number was XXXXXXXXour customer i.d. XXXXXXXProduct_Or_Service: soccer cleats, adidasOrder_Number: XXXXXXXXDesired SettlementI am very dissapointed with soccer.com and best thing for us would be full refund.Business Response Contact Name and Title: [redacted] - DirectorContact Phone: XXX-XXX-XXXXContact Email: [redacted]@sportsendeavors.comWe apologized for not receiving the items back. The customer sent pictures and we have approved the return.

Website offered 3 authentic jerseys and two t shirts for $130. Only sent two jerseys. Called twice. The best they could offer was $20 off.ON Wed, 17 Sep, I ordered an "officially licensed jersey mystery box" from the web site World Soccer Shop for $130. The order number was [redacted]. My cr is [redacted]. The promotional material claimed that the box would include three official jerseys and two t-shirts. I ordered and the order was confirmed, at $130. When I received the box it had only two jerseys. I called to ask when to expect the rest of my order, and they claimed that their website was in error and they could only offer the two jerseys. They offered $20 to compensate me. Even after a second phone call, they refused to fulfill the original agreement or to budge from the $20 figure. That led me to you.Desired SettlementI want what I ordered--three official jerseys and two t-shirts. Barring that, I want a full refund. At the very least I want a record with the Revdex.com that this company engages in deceptive business practices. :Our President's Office contacted the customer and offered two free t-shirts to compensate as well as the originally offered $20 credit. Customer agreed with that resolution. T-shirts are being processed.Final Consumer Response The company president contacted me today, and resolved the complaint. Please remove the complaint from the system.

I made a purchase on their online shop on Aug 11 2016 nevertheless as of today the charge still appears on my credit card. Order has not been sentI made a purchase on their online shop on Aug 11 2016 nevertheless as of today the charge still appears on my credit card. Order has not been sent, as of today August 18. I decided to call their 1-800-950-1994 to which they replied I have to send a certified check in order for them to ship the order. They said that the charge on my card will be reversed. I called my bank and they have not requested a reversal.Desired SettlementI want them to ship my order.Business Response Contact Name and Title: [redacted]Contact Phone: XXX-XXX-XXXXContact Email: [redacted]@sportsendeavors.comThe customer is correct we need certified funds in order to proves this order. We placed an authorization on his card at the time the order was placed. It is not a charge, the authorization will drop off within 8 -10 days of the order.Consumer Response I have just checked my bank and the merchant is right the charge has disappeared from my credit card account.I will not continue with this purchase and will not send a certified check. I provided an accepted form of pay, with available funding and they as an online merchant should have to honor the purchase. I will not continue to do business with this company. If they cannot process electronic commerce than they should close their online business. Final Business Response We thank the customer for confirming the charge has dropped off. Unfortunately we are unable to bill to the card provided and will not be able to complete this transaction with a certified check. We wrote the customer advising the same.

I purchased a limited edition soccer cleat, got an email confirmation, they requested the money from [redacted] then canceled my order 5 hours laterI purchased a limited edition soccer cleat, got an email confirmation, they requested the money from [redacted], then canceled my order 5 hours later. Now you can buy these cleats on [redacted] for double the price they were sold on their website for. they canceled a legitimate order to allow others to make a profit off of them. I ordered the cleats the moment they went on sale while others listed their order confirmation times as after my time. my order should never have been canceled while others are receiving their orders when the ordered after me.Desired SettlementI want them to send me the soccer cleats I ordered or send me the extra money I need to purchase them off of ebay so I can use them.Business Response Contact Name and Title: [redacted] DirectorContact Phone: XXX-XXX-XXXXContact Email: [redacted]@yahoo.comNo orders through WSS, but soccer.com order, #XXXXXXXX, which was cancelled due to non availability - the limited edition Nike's. This was all explained to her and she was sent a $20 gift card. Unfortunately, what she wants is the shoes, which we cannot get.

I feel that the store has false advertising. I have a magazine for winter 2014. Last time I checked it is still winter 2014. They will not go it. Ordered a hoodie two weeks ago for 34.99 and in that order I reseived a magazine. Wanted to order another one because I was very satisfied with the product, so I looked in the magazine and found another hoodie listed for same price $34.99. Went online to order and the price listed was double $69.99. I called the store to let them know of the price difference and they stated they have to go by what is in the system. On the magazine it states winter 2014, it is December 29th and still winter 2014. I feel this is false advertising. Don't send a magazine if you are not going to go by price advertised!!!!!!! Desired SettlementI feel that the World Soccer shop should go by price advertised in the magazine. I can give them the copy of the magazine I have or send pictures. It has no expiration date for example stating from dec. 1 ,2104 to dec. 20,2014 it just states winter 2014. Business Response Contact Name and Title: [redacted] ManagerContact Phone: [redacted]Contact Email: [redacted]The catalog Ms.[redacted] ordered from was in fact our Winter catalog, but the deal was offered as a "Pre-Black Friday" offer. After the Black Friday the pricing went back to regular price. I sent an email to the customer advising that we would honor the catalog price based on availability. Consumer Response VERY SATISFIED with the response from this company. Would highly recommend to anyone not only for great product but for AMAZINGLY customer service!!!!!! Thank you [redacted] for being a GREAT manager!!!!!!!Final Consumer Response

I ordered a pair of cleats and paid for overnight shipping with delivery for today. No cleats delivered as of 7:30pm. When I called the Company three times today the first time I was on hold for 45 minutes and then I hung up, the second time I was on hold for 30 minutes and then hung up and the third time I talk to a customer service rep she could not find my order and advise me a manager would call me today and as of 7:30pm no phone call and no delivery of cleats. I have a confirmation email for the money deducted out of my account but still no word of delivery status. We use this company for all my sons team uniforms so I expected better results. I will be passing along a complaint to the board of directions for the club soccer.Desired SettlementDeliver the cleats with overnight shipping and credit my account for the overnight shipping I paid for that wasn't delivered. An explanation and apology would be great as well! Business Response Customer was already taken care of yesterday. We gave him his tracking info and an astro was sent to refund customer for shipping costs of 35.49.Consumer Response We received the cleats on Friday the 30th. No one has contacted us from the company. I will be satisfied when I get my $35-$40 charge for overnight shipping. Today; October 3, 2016; I will try to resolve this issue with them at 9-945AM.