World Singles

Hello Mr***, Customer support is my highest priority and I welcome the opportunity to answer your inquiry directlyDue to privacy concerns, I will refrain from identifying specific posted profiles and offer you the reason why you would not be able to contact certain members via email or chat Some of these reasons may include but not limited to: Member may have elected to set profile status to hide/invisible Member may have elected to set status to unavailable/offline (chat) Member may have blocked you Member may be taking a break from the site Member may be exclusively communicating with one particular member and thus blocking any other messages/communication received Member profile may have been suspended during our investigation Member may have not turned off their pblocker (chat) Member may be away from their computer and system has detected inactivity (chat) Member may have elected to delete/remove their profile posting Member is not interested in you/changed their mind Member has permanently left the site Previous to posting your profile and again at the time of purchase, you expressly agreed to have read and understood our Terms and ConditionsI would like to call your attention to section 8: Your Interactions with Other MembersYou are solely responsible for your interactions with other Members via the Service and off the Service and World Singles will not intervene in disputes between you and members on and off the ServiceYou understand that World Singles does not screen its Members, it does not conduct criminal background screening of its members and it also does not inquire into the backgrounds of its Members and/or attempt to verify the statements of its MembersWorld Singles makes no representations or warranties as to the conduct of Members or their compatibility with any current or future MembersIn no event shall World Singles be liable for any damages whatsoever, whether direct, indirect, general, special, compensatory, consequential, and/or incidental, arising out of or relating to the conduct of you or anyone else in connection with the use of the Service, including without limitation, bodily injury, emotional distress, and/or any other damages resulting from communications or meetings with other registered users of this Service or persons you meet through this ServiceYou agree to take reasonable precautions in all interactions with other Members of the Service, particularly if you decide to meet offline or in personIn addition, you agree to review World Singles Dating Safety Tips section prior to using the ServiceYou understand that World Singles makes no guarantees, either express or implied, regarding your ultimate compatibility with individuals you meet through the ServiceYou should not provide your financial information (for example, your credit card or bank account information) to other Members I have also tested all of the services and features of your profile and do not find any issuesTo date, you have sent out emails and received repliesThis does not include your activities during chatYour last usage and login is today, April 16, World Singles does not limit your usage activity during your Platinum Membership and we welcome you to send specific questions to our customer support teamYou may reach our representatives via e-mail, telephone or live chat Feel free to let us know if we can assist you further Sincerely, [redacted] Fulfillment Department Manager

Hello Mr [redacted] We have discussed this issue at the highest level of the organization and feel that we have fairly considered Mr [redacted] 's point of viewWhile we appreciate that Mr [redacted] would like to continue patronizing our services, we've come to a disagreement about what a fair price isWhile we can understand different sensibilities about price, we must ultimately set prices that make sense for our businessFurthermore, World Singles has never offered a lifetime subscription price in its entire history of operationThough Mr [redacted] wasn't satisfied with the discounts that were offered to him, we wish him well in love and hope he finds a price with another service that is a better fit for his goalsRespectfully

Hello Mr. [redacted] and Ms. ***,We maintain that World Singles has never offered a lifetime subscription price in its entire history of operation. We do have an automatic renewal feature so that our members can enjoy continued uninterrupted access, without having to re-subscribe every month. The automatic renewal feature can be canceled at any time by the member or if the re-billing is denied by the member's financial institution. Once the re-billing has been canceled or denied, we are not able to retroactively reinstate a rate that is no longer available. Any new purchase and subsequent automatic renewals will be at the then current subscription rate. World Singles Terms and Conditions section 13 - Subscriptions; Charges on Your Billing Account fully explains our online account billing services.We are happy to note that since our last communication, Mr. [redacted] has purchased a new membership and is again fully using our services. World Singles is dedicated in providing exceptional customer support. Please feel free to let us know if we can help you further.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have called customer support and I have emailed customer support without any help I called and specifically asked to speak to a manager and had no reply from you What you are committing is a fraud! These people can see my profile and send me an email and when I try to contact them I have no access You specifically took my money and now I have no access!! ADVERTISEMENT !! I highly suggest you fix the problem or give me a full refund! I reserve my right to file both civil and criminal complaints against this company.
Regards,
*** ***

As per our conversation with Ms* ***, an email has been directly sent to her @ ***

Hello Mr. [redacted],
Customer
support is my highest priority and I welcome the opportunity to answer your
inquiry directly. Due to privacy concerns, I will refrain from identifying
specific posted profiles and offer you the reason why you would not be able to
contact certain members via email or...

chat.
Some of these reasons
may include but not limited to:
 
Member
may have elected to set profile status to hide/invisible
Member
may have elected to set status to unavailable/offline (chat)
Member
may have blocked you
Member
may be taking a break from the site
Member
may be exclusively communicating with one particular member and thus blocking
any other messages/communication received
Member
profile may have been suspended during our investigation
Member
may have not turned off their pop-up blocker (chat)
Member
may be away from their computer and system has detected inactivity (chat)
Member
may have elected to delete/remove their profile posting
Member
is not interested in you/changed their mind
Member
has permanently left the site
 
Previous to
posting your profile and again at the time of purchase, you expressly agreed to
have read and understood our Terms and Conditions. I would like to call your
attention to section 8:
Your Interactions with Other Members. You are solely responsible for your interactions with other
Members via the Service and off the Service and World Singles will not
intervene in disputes between you and members on and off the Service. You
understand that World Singles does not screen its Members, it does not conduct criminal background screening of its members and
it also does not inquire into the backgrounds of its Members and/or attempt to
verify the statements of its Members. World Singles makes no representations or
warranties as to the conduct of Members or their compatibility with any current
or future Members. In no event shall World Singles
be liable for any damages whatsoever, whether direct, indirect, general,
special, compensatory, consequential, and/or incidental, arising out of or
relating to the conduct of you or anyone else in connection with the use of the
Service, including without limitation, bodily injury, emotional distress,
and/or any other damages resulting from communications or meetings with other
registered users of this Service or persons you meet through this Service. You
agree to take reasonable precautions in all interactions with other Members of
the Service, particularly if you decide to meet offline or in person. In
addition, you agree to review World Singles Dating Safety Tips section prior to
using the Service. You understand that World Singles makes no guarantees,
either express or implied, regarding your ultimate compatibility with individuals
you meet through the Service. You should not provide your financial information
(for example, your credit card or bank account information) to other Members.
 
I have also
tested all of the services and features of your profile and do not find any
issues. To date, you have sent out 88 emails and received 27 replies. This does
not include your activities during chat. Your last usage and login is today,
April 16, 2015.
World Singles
does not limit your usage activity during your Platinum Membership and we
welcome you to send specific questions to our customer support team. You may
reach our representatives via e-mail, telephone or live chat.  Feel free to let us know if we can assist you
further.
 
Sincerely,
 
[redacted]
Fulfillment
Department Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  Here are the reasons why I am dissatisfied with the response from the business:1. Her claim that the company has never offered a lifetime rate to any customer is a bold-face lie, which I can easily prove.  I'd be happy to provide my monthly bank statements going back over a DECADE that shows you they've deducted exactly $7.95 per month from my checking account, each and every month for over TEN YEARS! In fact, if my bank had not expired the charge-card attached to my checking account early and erroneously in September, they still would be charging me this amount, and the company would continue to honor it just as they always have.  This ONE manager "[redacted]", and she alone is my problem. All the rest are very nice folks. She is therefore, underhandedly using this unfortunate bank error as an excuse to dishonor the lifetime pledge of $7.95 per month that the company gave me long before her time in 2005.  I would like to have a chance to speak to the president of the company, NOT [redacted], to tell him the full extent of just how horribly she has treated me, and just how many phone calls, messages, and emails she has cavalierly ignored. 2. The manager [redacted] had forbidden her subordinate employees from helping me resolve my situation, and had claimed she had forwarded my concerns to the president of the company just as I had demanded. I believe this is yet another lie from her as I have never heard from anyone other than just her. Notice also, how any name/signature is conspicuously missing from her response to the you!!! Where is the company's president's signature, or anyone else's for that matter? Isn't that a bit fishy to you?3. Due to her personal dislike of me, she is trying to force me off that website, which I don't believe she has ANY right to do.  I very much intend to stay on that site as I have been for 12+ years (long before she even know the company existed, let alone become such a dishonest part of it)! In fact, there are at least two women who have messaged me through that site and are waiting to hear from me, but due to our current impasse, I am unable to communicate with them.  And by the way, this lone-operator "[redacted]" has already cost me one wonderful acquaintance as the person, who had expressed interest in me no longer lists herself with that site.4. I would like to have a conversation/communication with the president of the World Singles at once.  [redacted] has been lying to him, if she's been telling him anything at all. I believe I can easily come to a mutually agreeable resolution with the president, as long as [redacted]'s lies and dubious conduct are not a part of the equation. [redacted]  
Regards,
[redacted]

Hello Mr. [redacted]  We have discussed this issue at the highest level of the organization and feel that we have fairly considered Mr. [redacted]'s point of view. While we appreciate...

that Mr. [redacted] would like to continue patronizing our services, we've come to a disagreement about what a fair price is. While we can understand different sensibilities about price, we must ultimately set prices that make sense for our business. Furthermore, World Singles has never offered a lifetime subscription price in its entire history of operation. Though Mr. [redacted] wasn't satisfied with the discounts that were offered to him, we wish him well in love and hope he finds a price with another service that is a better fit for his goals. Respectfully

Dear Mr. [redacted],I have personally met with the manager of customer relations. I am sharing her direct feedback with me:Hi
[redacted],
 
We
have answered this member's complaints several times, but there is nothing to
support his claims. 
 
But,
I've addressed his claims once more today, by explaining that we investigated
his profile but could not find anything abnormal in it, telling the reasons for
a profile to be unavailable and asking him to forward us some examples of his
claims. 
 
Thank
you so much,
[redacted] This is the e-mail she sent directly to you as we do not have your phone number. Feel free to reply to our customer relations manager, [redacted]. She wrote this directly to your email address ([redacted]@gmail.com):  Reported by[redacted]@worldsingles.comAddedApr 17 2015 20:32[redacted] - profile unavailability[redacted]To: [redacted].[redacted]@gmail.comFrom:Hello [redacted],We have received your inquiries and would like to better address your claims. We have investigate your profile for possible issues but we weren't able to find anything abnormal. We would like to note that a member's unavailability can be due to one of the following reasons:- member elected to hide profile- member deleted profile- member has blocked you- member has been suspended- member has changed to a brand new nickname/usernameApart from suspending a member due to a violation of our Terms, our site has no hold over what a member chooses to do with their profile, be it delete or hide it, block another member or change their username, as each of those features are available to each member of our websites.Kindly forward any example that you believe deviate from this, so we may investigate your claims further.Let us know if we can assist you further.Have a wonderful day!Sincerely,I am confident [redacted] will be able to fully answer your inquiries.Thank you,[redacted]Fulfillment Department Manager

Hello Mr. [redacted] and Ms. [redacted],We maintain that World Singles has never offered a lifetime subscription price in its entire history of operation. We do have an automatic renewal feature so that our members can enjoy continued uninterrupted access, without having to re-subscribe every month. The automatic renewal feature can be canceled at any time by the member or if the re-billing is denied by the member's financial institution. Once the re-billing has been canceled or denied, we are not able to retroactively reinstate a rate that is no longer available.  Any new purchase and subsequent automatic renewals will be at the then current subscription rate. World Singles Terms and Conditions section 13 - Subscriptions; Charges on Your Billing Account fully explains our online account billing services.We are happy to note that since our last communication, Mr. [redacted] has purchased a new membership and is again fully using our services. World Singles is dedicated in providing exceptional customer support. Please feel free to let us know if we can help you further.

Review: I am am getting contacts from people on their dating service that I can't contact. This is too common for your site. I keep getting this error "This profile is currently unavailable."

Do these people even exist or are these FAKE People that you plant on the website to spark interest?

Personally I think that this is fraud!

If I pay for unlimited use "PLATINUM membership" of the website then I should be able to contact anyone especially if they contacted me.

I want my money back!!!Desired Settlement: American express ending in 1006 for the amount of $89.98

Business

Response:

Hello Mr. [redacted],

Customer

support is my highest priority and I welcome the opportunity to answer your

inquiry directly. Due to privacy concerns, I will refrain from identifying

specific posted profiles and offer you the reason why you would not be able to

contact certain members via email or chat.

Some of these reasons

may include but not limited to:

Member

may have elected to set profile status to hide/invisible

Member

may have elected to set status to unavailable/offline (chat)

Member

may have blocked you

Member

may be taking a break from the site

Member

may be exclusively communicating with one particular member and thus blocking

any other messages/communication received

Member

profile may have been suspended during our investigation

Member

may have not turned off their pop-up blocker (chat)

Member

may be away from their computer and system has detected inactivity (chat)

Member

may have elected to delete/remove their profile posting

Member

is not interested in you/changed their mind

Member

has permanently left the site

Previous to

posting your profile and again at the time of purchase, you expressly agreed to

have read and understood our Terms and Conditions. I would like to call your

attention to section 8:

Your Interactions with Other Members. You are solely responsible for your interactions with other

Members via the Service and off the Service and World Singles will not

intervene in disputes between you and members on and off the Service. You

understand that World Singles does not screen its Members, it does not conduct criminal background screening of its members and

it also does not inquire into the backgrounds of its Members and/or attempt to

verify the statements of its Members. World Singles makes no representations or

warranties as to the conduct of Members or their compatibility with any current

or future Members. In no event shall World Singles

be liable for any damages whatsoever, whether direct, indirect, general,

special, compensatory, consequential, and/or incidental, arising out of or

relating to the conduct of you or anyone else in connection with the use of the

Service, including without limitation, bodily injury, emotional distress,

and/or any other damages resulting from communications or meetings with other

registered users of this Service or persons you meet through this Service. You

agree to take reasonable precautions in all interactions with other Members of

the Service, particularly if you decide to meet offline or in person. In

addition, you agree to review World Singles Dating Safety Tips section prior to

using the Service. You understand that World Singles makes no guarantees,

either express or implied, regarding your ultimate compatibility with individuals

you meet through the Service. You should not provide your financial information

(for example, your credit card or bank account information) to other Members.

I have also

tested all of the services and features of your profile and do not find any

issues. To date, you have sent out 88 emails and received 27 replies. This does

not include your activities during chat. Your last usage and login is today,

April 16, 2015.

World Singles

does not limit your usage activity during your Platinum Membership and we

welcome you to send specific questions to our customer support team. You may

reach our representatives via e-mail, telephone or live chat. Feel free to let us know if we can assist you

further.

Sincerely,

Fulfillment

Department Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I have called customer support and I have emailed customer support without any help. I called and specifically asked to speak to a manager and had no reply from you. What you are committing is a fraud! These people can see my profile and send me an email and when I try to contact them I have no access. You specifically took my money and now I have no access!! FALSE ADVERTISEMENT !! I highly suggest you fix the problem or give me a full refund! I reserve my right to file both civil and criminal complaints against this company.

Regards,

Business

Response:

Dear Mr. [redacted],

Review: Hi, I was a customer of this dating service, both unpaid and paid, years ago. Then I was an unpaid member (non premium membership) for years. I bare$760. They used the site. I decided to purchase a $39.99 Premium membership for ONE MONTH in January 2013. I intended to cancel in a month. When I tried, I saw there was nowhere on the EligibleGreeks.com site to do so. When you call the alleged California World Singles number, or any of their numbers in the UK, Greece or elsewhere, you get the same answering machine message and NO person answering. Then you get emails from alleged faces like Marina or Christina. I forgot at times to stop payment due to my mother being diagnosed with cancer, the loss of a job and landlord court in 2013 and 2014. Upon conducting other CHASE business online, I saw they were charging my checking account $40 a month since January 2013, for an estimated to total of $760. They refunded me my June payment of $40, but I would like a refund of $680 for the rest of the money. I DID NOT use my premium membership except for maybe five emails in a year and a half. And, I was propositioned for a sexual type activity and a member. I don't think they screen their members. THIS IS THIEVERY. Please get me my money back, especially in light of my past two years. Thank you!Desired Settlement: A refund of $680 for all remaining month minus the one month they can keep.

Business

Response:

Review: I had subscribed to the Eligible Greeks Website in October, 2013 and agreed to pay for a one month membership in the amount of 39.99. On my bank statement, I was charged for the one month membership I had subscribed for on October 23, 2013 for the amount of 39.99 and the subscription was to end a month later on November 23rd, 2013. Though I had only subscribed for a one membership starting on October 23rd, 2013 and ending on November 23rd, 2013, eligible Greeks billed me me on November 20th, 2013 in the amountof 39.99, then again on December 20th, 2013 in the amount of 39.99, then again on January 19th, 2014 in the amount of 39.99. Since I had only agreed to pay for the one month subscription, I decided to contact the World Singles company.I have called and left at least two messages on the World Singles answering machine and received no call back. I have also e-mailed World Singles on numerous occasions and did not receive a reply back regarding this matter. I would like to be refunded for the three months I had not agreed to pay for through the Eligible Greeks Website.Desired Settlement: I would like to be refunded by Eligible Greeks in the amount of 39.99 for the month of November 2013, 39.99 for the month of December 2013 and 39.99 for the month of January 2014.

Business

Response: